Really poor app
Can’t find the pay as you go option for swimming so can’t book a fun swim for kids. No contact details for calling the pool and when I did find the number on line, no one answered. Very unhelpful and disappointing.
Terrible and confusing to use
Difficult to use and doesn’t offer any option to book badminton even though it’s available if you ring the site direct
Booking system is appalling
Classes are good but the booking system is very unreliable and doing simple things like resetting passwords is a nightmare. Promised reset emails simply never appear. This simply is unacceptable.
Booking on app
Is nearly impossible to book for Aqua class they are so so popular ,
More classes needed to cope with uptake for these classes .
My membership cost is not worth the money , per year for what I can book
More classes needed to cope with uptake for these classes .
My membership cost is not worth the money , per year for what I can book
Unable to log in
Unable to use the App - apparently I have incorrect ID / password. Only set it up today!!! 🙈
Terrible app
Not responding for ages to let me sign up. Not user friendly at all
Could be so much better
The booking process is clear and efficient, but when you come to pay it doesn’t remember any details from last time. So you have to re-enter card and address details every time you book. I would have thought that this would be a no-brainer from the app developers? As a result, I only use the website, which does have this basic functionality
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New app
New app is not better but it does not fully recognise customers straight away
I imagine a number of calls and visitors to be able to make the app work fully 😒
I imagine a number of calls and visitors to be able to make the app work fully 😒
Unable to reset my password
Not user friendly when try to resolve what should really be straight forward.
A bit annoying
You have to keep your Id number every time. Why can’t you just log in through your email address?
Booking App Not Fit For Purpose
System unable to cope with demand for bookings,repeatedly saying: “error message:”; “booking failed”; “server not available”. These appear despite the system showing that session spaces are available. As usual, inept local government management practices.
Membership card doesn’t work
Membership card needs to be fixed. The digital card is not working please fix
Booking process is terrible
Classes quickly get fully booked so you’re put on a waiting list, but then you need to manually book on again when you receive an alert that a space becomes free. This is near impossible as 99% of the time it says the space has already gone. Other gyms I use place you on a waiting list which automatically move you up the list until you finally get a space, telling you what position you are along the way. Please sort this asap as it’s really frustrating.
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Pool Timetable
Where have they gone? Also no hard copies at the centre.
No idea how to log in
There is no log in option
Great app
Works well, would be good to be able to add the digital access card to my Apple Wallet.
unfit booking system
This app does not work any better than the previous system. Constantly crashing and freezing!
