Booking system
While I appreciate that new brooms sweep clean and it takes time for the system to settle ,
The old system worked for our area of Skipton much better. My favourite classes are being denied just now . Please when something is going sadly wrong the poor staff at Skipton leisure are trying their best to help but it’s not a system they have put in place.
The old system worked for our area of Skipton much better. My favourite classes are being denied just now . Please when something is going sadly wrong the poor staff at Skipton leisure are trying their best to help but it’s not a system they have put in place.
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Password reset not working
Told have to renew password- offer my email to receive access but no email received to reset password so cannot access anything
The App
It really is a frustration. The app keeps asking to reset password and takes so much more time these days to access classes.
Harrogate
I can never get into a class and when zi do it’s the same people in the classes, how do they get a place ?
I can’t log in anymore
Absolutely useless
Poor
You have no way to delete old / irrelevant messages. You have to physically log in to see them (as in no alerts) so you have to keep checking to see if you’ve got a chance on the waitlist. The waitlist seems to go to everyone so it is fastest finger first as to who gets in. The bookings should also be sent via email to your email address, not just the app. The layout and design are not very accessible on a phone either.
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Really poor app
Can’t find the pay as you go option for swimming so can’t book a fun swim for kids. No contact details for calling the pool and when I did find the number on line, no one answered. Very unhelpful and disappointing.
Terrible and confusing to use
Difficult to use and doesn’t offer any option to book badminton even though it’s available if you ring the site direct
Booking system is appalling
Classes are good but the booking system is very unreliable and doing simple things like resetting passwords is a nightmare. Promised reset emails simply never appear. This simply is unacceptable.
Booking on app
Is nearly impossible to book for Aqua class they are so so popular ,
More classes needed to cope with uptake for these classes .
My membership cost is not worth the money , per year for what I can book
More classes needed to cope with uptake for these classes .
My membership cost is not worth the money , per year for what I can book
Unable to log in
Unable to use the App - apparently I have incorrect ID / password. Only set it up today!!! 🙈
Terrible app
Not responding for ages to let me sign up. Not user friendly at all
Could be so much better
The booking process is clear and efficient, but when you come to pay it doesn’t remember any details from last time. So you have to re-enter card and address details every time you book. I would have thought that this would be a no-brainer from the app developers? As a result, I only use the website, which does have this basic functionality
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New app
New app is not better but it does not fully recognise customers straight away
I imagine a number of calls and visitors to be able to make the app work fully 😒
I imagine a number of calls and visitors to be able to make the app work fully 😒
Unable to reset my password
Not user friendly when try to resolve what should really be straight forward.
A bit annoying
You have to keep your Id number every time. Why can’t you just log in through your email address?
Booking App Not Fit For Purpose
System unable to cope with demand for bookings,repeatedly saying: “error message:”; “booking failed”; “server not available”. These appear despite the system showing that session spaces are available. As usual, inept local government management practices.
Membership card doesn’t work
Membership card needs to be fixed. The digital card is not working please fix
Booking process is terrible
Classes quickly get fully booked so you’re put on a waiting list, but then you need to manually book on again when you receive an alert that a space becomes free. This is near impossible as 99% of the time it says the space has already gone. Other gyms I use place you on a waiting list which automatically move you up the list until you finally get a space, telling you what position you are along the way. Please sort this asap as it’s really frustrating.
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Pool Timetable
Where have they gone? Also no hard copies at the centre.
