Why can’t my fob log me in? Without using the app
The system of having to book the gym just to get in, is a pretty backwards system. Most places we just turn up it logs us in with the key fob.
Twenty mins to book a swim waste of precious time
Takes far too long. Almost gave up
Usually good
This App, on my phone is not working. It doesn’t allow me to download app from the App Store
Nightmare to use
The apps logs out everytime you click on home portal and doesn’t even show or let you book new classes after moving up the stage for my children. Every-time either you have to change it through phone call or reception. Have to give 1 star as needed to choose 1 to put the comment
Instacrash
App doesn’t open at all
Awful
Terrible app & website, complicated, dated & not user friendly
Password reset email is not working!
I have been trying to change my password for last couple weeks but reset link is not coming to my email!!! I forgot my pw and not able to booking any classes!
A note of thanks & appreciation.
I was ‘forced’ to go to Djanogly when John Carroll closed. Like many users, I had used JC for many, many years: we knew the staff well and they were friendly, helpful & responsive. (Twice I nominated Mavis for an employee award).
But I’m delighted to say that Djanogly has proved to be just as good. The staff group is wonderful: they go out of their way to help - eg I suspend my membership from time-to-time and I invariably face problems when I return. They always try to sort them - even when they don’t know why I’m having them. Moreover, when I ‘lost’ my ‘swim cap & goggles and, on another occasion, a silver eering, they were returned… On a day-to-day basis, they’re very friendly!
A vote of thanks & appreciation to all of them!
Paula Brady
But I’m delighted to say that Djanogly has proved to be just as good. The staff group is wonderful: they go out of their way to help - eg I suspend my membership from time-to-time and I invariably face problems when I return. They always try to sort them - even when they don’t know why I’m having them. Moreover, when I ‘lost’ my ‘swim cap & goggles and, on another occasion, a silver eering, they were returned… On a day-to-day basis, they’re very friendly!
A vote of thanks & appreciation to all of them!
Paula Brady
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Difficult to use updated app
As others have said, the city’s leisure service & staff are excellent but this improved app isn’t. My membership of Active Nottingham has been longstanding but to access the new system has been difficult. Visually the small text size and colours used make reading key information difficult and the addition of fields to enter, slows down the process of booking as does moving to another part of the app to check or change the booking, not as simple or user friendly as the previous version. Hopefully, this less efficient and user friendly version will be modified soon.
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Horrible
The new booking system is horrible. It’s so hard to book in and it always logs you out
An app for the full members?
It’s good to have the facility to book in advance so that’s one star to begin with! But the time it takes to pay for individual sessions is the other side of the coin. To go through inputting card details and everything else is a real faff. And then it’s asking for our country? Are people really making international bookings to swim in Nottingham now? Fortunately
I discovered that by ignoring all of that straight to paying, it goes through. No consolation for new users though.
A single button for PayPal as an option would overcome all of this at a stroke! They have all of this information. I would gladly pay an extra tiny 4% fee to use it for sure if that was the only disincentive.
There is no facility to alter bookings when circumstances make necessary. It only takes a cancel button so that we can rebook another date. To guard staff bookings there could be a cut off time limit of management choice to the cancellation facility, say 24/36/48 hours?
I suppose it’s early days for the automated system, so I hope that regular tweaks and fixes can be made because you’re definitely on the right track! 🙂
“For the want of a nail…”
I discovered that by ignoring all of that straight to paying, it goes through. No consolation for new users though.
A single button for PayPal as an option would overcome all of this at a stroke! They have all of this information. I would gladly pay an extra tiny 4% fee to use it for sure if that was the only disincentive.
There is no facility to alter bookings when circumstances make necessary. It only takes a cancel button so that we can rebook another date. To guard staff bookings there could be a cut off time limit of management choice to the cancellation facility, say 24/36/48 hours?
I suppose it’s early days for the automated system, so I hope that regular tweaks and fixes can be made because you’re definitely on the right track! 🙂
“For the want of a nail…”
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Swimming
Great pool and staff . Web site re booking could do with updating as have had problems booking on line.
Adding the depth of the water to the information would be helpful for each session and a very good selling point …. Use your assets better this would be very useful for younger swimmers !!
Adding the depth of the water to the information would be helpful for each session and a very good selling point …. Use your assets better this would be very useful for younger swimmers !!
The app, not the company
Sorry, how is getting 5 star?
It’s a essentially a safari link, not an app.
I invite anyone to try and book a swim on here on pay as you go and register for an account using their phone!
Oh and at the end it doesn’t give you password, so you have to go through the password rest because it didn’t give you password, then you make one but even if try one, it says that the values don’t match when they do!
Broken crap, put me off using the app
It’s a essentially a safari link, not an app.
I invite anyone to try and book a swim on here on pay as you go and register for an account using their phone!
Oh and at the end it doesn’t give you password, so you have to go through the password rest because it didn’t give you password, then you make one but even if try one, it says that the values don’t match when they do!
Broken crap, put me off using the app
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Bad App Letting Down Good Facilitates
It’s has been said in other reviews, this is a bad app with poor account setup, verification and no payment integration.
You can only book a week in advance so invariably all slots are gone and you end up on a waiting list!
The icing on the mouldy cake is staff at the facilities are reluctant to take bookings and simply direct customers to the app!!
All needs a thorough rethink.
You can only book a week in advance so invariably all slots are gone and you end up on a waiting list!
The icing on the mouldy cake is staff at the facilities are reluctant to take bookings and simply direct customers to the app!!
All needs a thorough rethink.
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Adult swimming lessons
Where do I book adult swimming lessons? There is no information on the app to book and pay for adult lessons
My review
From day one I have found visiting Victoria leisure centre a complete joy. The staff are super friendly and super positive.
My membership is worth every penny.
Love my swimming in a lovely pool and just so pleased that I engaged in early February
My membership is worth every penny.
Love my swimming in a lovely pool and just so pleased that I engaged in early February
App crashes a lot
In theory the app is great but it crashes so much and I get faults on the booking page meaning that for weeks on end I can’t book anything even after deleting and reinstalling the app. Needs fixing as basically you pay for a membership and then can’t use it because of the issues with the app
Mrs GPMiller
Very impressed so far, not joined as a member yet, but will do if it’s good value for money
Poor website
Searching for classes, impossible to get back to venue list???
Rubbish app
Needs updating. Select drop downs and it auto drops and minimises again. You cant book multiple features. The account bit doesnt allow you to log into your account. To book as a family you have to book and pay for one ticket at a time. Useless.