App deserves a better rating
I’m new to this App and I realize all bad ratings are from years ago. So far I think the app is excellent and does a great job into helping me discover all sports events and venues available. I think people who’s using it and finding it useful should rate and bring the score up. So far extremely satisfied with all functionalities.
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Response from developer
Dear member, thank you for your valuable feedback and appreciation. We will continue to strive to provide you with a better experience. Thank you.
Cannot proceed to pay.
I went to swim yesterday, but when I tried to buy a pass or top up, every time I failed. There was only blank after the credit card information. You should definitely check with your app.
Response from developer
Dear member, last Friday there was a temporary outage for DBS payment gateway. We apologize for the inconvenience caused. If you are still facing this issue, kindly send a screen recording of your payment process to helpme@iappsasia.com so we can investigate & assist further. Alternatively, you may make payment at members.myactivesg.com. Thank you.
Tennis court reservation
Why doesn’t the app allow for tennis court cancellation so that other users can book the un-used court.
Allow a cancellation feature, for instance, 3 to 4 hours in advance. Free up the spot so other users can book it. The facility will still be able to collect fees but the user who cancelled can now get his money back, the court is released to another user who would appreciate using the open court.
Allow a cancellation feature, for instance, 3 to 4 hours in advance. Free up the spot so other users can book it. The facility will still be able to collect fees but the user who cancelled can now get his money back, the court is released to another user who would appreciate using the open court.
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Response from developer
Dear member, thank you for your valuable feedback and we have forwarded your feedback to SportSG QSM. For any future feedback, you may send it directly at https://members.myactivesg.com/feedback -> Subject: "ActiveSG (General Enquiry)". Thank you.
Booking Options limited
Cannot book more than 2 days in advance, and there are either no time slots or 1 or 2 inconvenient time slots left. “Buy Passes” feature does not work for Gyms or Swimming.
Top Up cash never works
It seems the people at Singapore Sports Council are busy exercising than to develop a functional apps
