Constant problems
When it has worked, it has worked well, but often since using this app for the last few years problems arise. My current problem with the app is that it declines my stored payment card. I then enter the same details for the same card and then it accepts the card. Go figure.
Data breach
Had 3 alerts that my password for this account had been compromised. Indicates very poor security. Don’t trust them with your data.
Subpar at Best
From the customer app experience, it logs you out of your account over and over. But for some reason the login page is the most inconvenient place in the app. It should be the first thing I encounter if it’s going to continuously log me out. I HATE that it displays all of the old or cancelled appointments every time I look at my appointments. It often shows an error message when loading.
The admin side of Acuity app is much worse.
The admin side of Acuity app is much worse.
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Response from developer
We take your feedback seriously. We would appreciate it if you could reach out to us directly to discuss your concerns in more detail. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device, or taking a screenshot of the issue, and then tapping “Report a Bug.”
Straightforward and functional app!
Has great features for our yoga studio that allow people to login and save their class packs on their profile!
Needs to have a login button.
Clients using app have no way to login before scheduling to see their appointments. Why is that missing?
Unsecured and Almost Unusable
If you’re considering this app for your organization, RUN AWAY! This app is riddled with bugs and some of them are rather alarming. It logs me out but I can still see my purchase history? Huge red flag. Other bugs are simply maddening and make it impossible to actually use the scheduling features. This app is used by an organization that I need to schedule with as a client but I am lobbying for them to consider other options. Don’t get tangled in this garbage if you don’t have to.
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Response from developer
Hi there, we're sorry to hear about these concerns regarding the client mobile app. The business may reach out to us directly for further support by heading to the Help Center at https://sqsp.link/MYRf9l.
I hate this app so much
See above. This app is basically unusable it’s so terrible. My gym uses it for class scheduling and it’s truly so terrible it’s prevented me from booking a class because I get so frustrated at the complete unusability. If I could rate this app -10 I would. Please hire a user researcher.
Queries & Suggestions
> Successfully booked and past appointments are not showing for me, is there a way to fix this?
> The app automatically logs me out each time. Can I remain logged in?
> The app automatically logs me out each time. Can I remain logged in?
Frustrating
It’s a little confusing to book reoccurring appointment and at times client’s appointments’disappear’ from the app but are still booked. Obviously the client can’t change them if they aren’t showing. Also the app and the web link don’t sync and this causes confusion. The web link does not prompt the client to sign in which is a whole different problem in that without a login appointments can’t be changed by the client - as well as not syncing with the app - even when the same email and client name are used. This means clients often have 3 or 4 ‘accounts’. Very confusing.
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Awful app
The app doesn’t update in real time and doesn’t show future appointments nowhere, the only way to keep up with the scheduling is to check the emails or add them straight after booking to your personal calendar which beats the whole point of a booking app.
Bookings not appearing
Bookings made by clients are not appearing on their booking page which leads to multiple bookings. Seems to have been an ongoing issue by the app which hasn’t been resolved for some time.
App works
I’ve found nothing wrong with the app except one thing. I just wanted to see if I could get a response from a developer to fix the one issue I have with the app; every time I reload the app, it automatically logs me out and comes up with an error. Any idea on how to fix this?
Terrible for the user
This app may work well for the businesses but as a user it’s utterly appalling.
Password issues when there should not have been. Having to open up new accounts. Unable to permanent delete businesses no longer used and when reaching out to app support it’s clear there was no idea how to resolve the problem as 5 or 6 different suggestions to resolving the problem with no guarantee that any would work - and none did!
Terrible. Really terrible. And I know other customers of the business using this system have also had constant issues. Will continue to feed back this experience to the business that uses this.
Password issues when there should not have been. Having to open up new accounts. Unable to permanent delete businesses no longer used and when reaching out to app support it’s clear there was no idea how to resolve the problem as 5 or 6 different suggestions to resolving the problem with no guarantee that any would work - and none did!
Terrible. Really terrible. And I know other customers of the business using this system have also had constant issues. Will continue to feed back this experience to the business that uses this.
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Horrible user experience
First I’d love to see all my upcoming appointments, but that’s not possible, it just shows you the first upcoming appointment. So if I need to check or cancel something that I book in three weeks it won’t be happening. Which for a “scheduling” app seems like a pretty basic functionality.
From accessibility point of view the colour contrast of the button is hard to read.
From accessibility point of view the colour contrast of the button is hard to read.
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Waste of Time
I really wouldn’t bother telling clients to use this. It’s very glitchy. They book appointments and it doesn’t show back up. It books multiple sessions at once. The sad thing is, as a past engineer, this is coding 101. There is a teenager
Inconsistent
Sometimes when I book time, it remembers it under "upcoming appointments" but sometimes it doesn't. More often it doesn't show up there, which means if I book a week in advance and don't put it in my calendar, I have to shift through emails to see when I actually booked. Very annoying.
Response from developer
Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."
Super useful!
This app is great for managing my appointments!!
Updates
This app needs some small upgrades considering it’s been a year since the last one. Overall it’s very straightforward but I’ve been having issues deleting businesses from my account. After deleting them they show up again minutes later. This is a big inconvenience as this app is for clientele and not business owners themselves.
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Response from developer
Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug." You can also contact our team here: https://sqsp.link/yztiOW
Can’t book
The app is asking me to pay when I’ve paid up to June. I can’t book in classes. I’m finally on a break from work and want to book asap.
Thanks
Thanks
Schedule won’t refresh and error messages
Currrently the app schedule won’t refresh and whenever I cancel a session I get an error message. The only way I can get the schedule to update is to log out and log back in again. I never used to have to do this. Really disappointing. The new website version is awful too, not at all user friendly and I can’t see in one place the full list of sessions I’ve booked.
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