Constant problems
When it has worked, it has worked well, but often since using this app for the last few years problems arise. My current problem with the app is that it declines my stored payment card. I then enter the same details for the same card and then it accepts the card. Go figure.
Data breach
Had 3 alerts that my password for this account had been compromised. Indicates very poor security. Don’t trust them with your data.
Subpar at Best
From the customer app experience, it logs you out of your account over and over. But for some reason the login page is the most inconvenient place in the app. It should be the first thing I encounter if it’s going to continuously log me out. I HATE that it displays all of the old or cancelled appointments every time I look at my appointments. It often shows an error message when loading.
The admin side of Acuity app is much worse.
The admin side of Acuity app is much worse.
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Response from developer
We take your feedback seriously. We would appreciate it if you could reach out to us directly to discuss your concerns in more detail. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device, or taking a screenshot of the issue, and then tapping “Report a Bug.”
Straightforward and functional app!
Has great features for our yoga studio that allow people to login and save their class packs on their profile!
Needs to have a login button.
Clients using app have no way to login before scheduling to see their appointments. Why is that missing?
