Easy.Sharp.Friendly
These qualities are hard to match or put together in the same room, but Squarespace can do it.
APAnastase Art of Photography
Cannot Edit Anything
The app and mobile website will not allow you to edit anything on any page of your website. This is a major error that needs to be fixed immediately.
SFSleek and Fast
Long time user
I’ve been a Squarespace customer for years, and this experience has been absolutely unacceptable.
I had approximately 280 recurring magazine subscriptions that I needed to cancel. Squarespace’s only solution was to cancel each one individually, which I did. Customers received emails confirming their subscriptions were canceled, and their accounts showed the cancellation dates. Yet the charges kept coming.
For three weeks, I’ve gone back and forth with customer support, following every instruction they’ve given me, only to receive the same steps over and over again. One representative even suggested I had canceled the orders instead of the subscriptions, despite the fact that I had already canceled the subscriptions and had confirmation of those cancellations.
Meanwhile, customers continue to get charged, and I’m stuck issuing refunds almost daily. I’m losing money, wasting hours of my time, and dealing with understandably frustrated customers who were told their subscriptions had been canceled.
The most frustrating part is that I cannot get anyone to take ownership of the problem and actually investigate what’s happening. I’ve spent weeks trying to get help, and I’m left with no confidence that Squarespace can reliably manage recurring billing.
I’ve now decided to cancel my website because the cost and ongoing problems simply aren’t worth it.
If Squarespace offers subscription billing, it needs to offer a reliable way to manage subscriptions and cancel them successfully. And when that process fails, customer support should be capable of resolving the issue instead of sending customers in circles.
After years as a customer, this is incredibly disappointing. I would strongly caution anyone considering Squarespace for a subscription-based business to think carefully about what happens if their recurring billing system goes wrong and they need help.
I had approximately 280 recurring magazine subscriptions that I needed to cancel. Squarespace’s only solution was to cancel each one individually, which I did. Customers received emails confirming their subscriptions were canceled, and their accounts showed the cancellation dates. Yet the charges kept coming.
For three weeks, I’ve gone back and forth with customer support, following every instruction they’ve given me, only to receive the same steps over and over again. One representative even suggested I had canceled the orders instead of the subscriptions, despite the fact that I had already canceled the subscriptions and had confirmation of those cancellations.
Meanwhile, customers continue to get charged, and I’m stuck issuing refunds almost daily. I’m losing money, wasting hours of my time, and dealing with understandably frustrated customers who were told their subscriptions had been canceled.
The most frustrating part is that I cannot get anyone to take ownership of the problem and actually investigate what’s happening. I’ve spent weeks trying to get help, and I’m left with no confidence that Squarespace can reliably manage recurring billing.
I’ve now decided to cancel my website because the cost and ongoing problems simply aren’t worth it.
If Squarespace offers subscription billing, it needs to offer a reliable way to manage subscriptions and cancel them successfully. And when that process fails, customer support should be capable of resolving the issue instead of sending customers in circles.
After years as a customer, this is incredibly disappointing. I would strongly caution anyone considering Squarespace for a subscription-based business to think carefully about what happens if their recurring billing system goes wrong and they need help.
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BBen_jamin111
Do not trust with your data
We have asked for our own email list export a number of times since ceasing working with them and it’s been over a month and a half and they just don’t respond, OR they give you generic email responses to the effect “we will let you know when we’re ready”.
6 weeks and counting… absolute terrible service
6 weeks and counting… absolute terrible service
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MMMeme Mann
Basically useless
Crashes constantly. Doesn’t save. Doesnt’t allow you to do most things.
GFGil Fiazon
Response from developer
Sorry to hear you're having trouble with the app. Please contact our Customer Support team at appreviews@squarespace.com and include any relevant information about the issue you're experiencing. This will help us to speed up the troubleshooting process. Please let us know if we found a solution for you in an updated review.
