It’s great when it works right.
I upgraded to the version of Acuity that is integrated with Square. The problems I have are that it never “remembers device for 90 days,” it’s not remembering/saving CC info, and it only sometimes lets me hit the “tap to pay” without having to close out and reopen the app. The web version is great, but the version on the tablet and iPhone has room for improvement. I’ve uninstalled and reinstalled. No luck. Also, setting up a couples massage or linking two appts to one payment is not as intuitive as it is with other apps.
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Valuable scheduling tool!
As a business that requires appointments Acuity helps schedule and make it easy both for us as well as our clients!
App
Can u make a downloadable app for my clients
Horrible
DO NOT USE THIS APP!!!! DO NOT DOWNLOAD!!! I’ve had one of the most frustrating experiences with Acuity Scheduling. If I could give zero stars, I would.
The customer service has been extremely disappointing. Every time I contact support, I either get generic copy-and-paste responses or I’m transferred to someone who simply repeats the same information without actually solving the problem. It often feels like the representatives don’t fully understand the product they’re supporting.
I’ve been trying for over three months to get help setting up my state sales tax correctly, and the issue is still unresolved. Despite multiple conversations with support, no one has been able to provide a clear solution or walk me through the process. For a scheduling platform that’s designed for businesses, something this basic shouldn’t be so difficult.
I’m now stuck using Acuity because my business is already integrated with Squarespace, otherwise I would have switched to another booking platform long ago.
The software itself has potential, but the lack of knowledgeable customer support completely overshadows it. When you’re running a business, you need timely and accurate assistance—not endless back-and-forth conversations that lead nowhere.
I sincerely hope Acuity invests in better training for its support team and improves the overall customer service experience. Right now, I cannot recommend this platform to other business owners.
The customer service has been extremely disappointing. Every time I contact support, I either get generic copy-and-paste responses or I’m transferred to someone who simply repeats the same information without actually solving the problem. It often feels like the representatives don’t fully understand the product they’re supporting.
I’ve been trying for over three months to get help setting up my state sales tax correctly, and the issue is still unresolved. Despite multiple conversations with support, no one has been able to provide a clear solution or walk me through the process. For a scheduling platform that’s designed for businesses, something this basic shouldn’t be so difficult.
I’m now stuck using Acuity because my business is already integrated with Squarespace, otherwise I would have switched to another booking platform long ago.
The software itself has potential, but the lack of knowledgeable customer support completely overshadows it. When you’re running a business, you need timely and accurate assistance—not endless back-and-forth conversations that lead nowhere.
I sincerely hope Acuity invests in better training for its support team and improves the overall customer service experience. Right now, I cannot recommend this platform to other business owners.
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Worse over the years
I have been with acuity for maybe 8 years. They updated a few years ago and made things alot more clunky with the day to day scheduling, ESP ON APP. I have made them aware of these simple things several times and still to this day, YEARS later, they have not been fixed. Heres one example, if we have a client scheduled in the future and say its in 6 weeks, looking at the upcoming appt it will say 0 months…how can you know this is an issue and not do something about it? idk. Also they removed the basic client info like cell phone from the contact page so you then have to click client, then click client profile to get contact info….INEFFICIENT. You can have as many bells and whistles as you want but at the end of the day the basic schedule functions need to WORK! and work well so your business users can save time, not spend more time clicking around. Next we are now required to either have the office check a box, or the client check a box EVERY SINGLE APPT!!! That is TERRIBLE. One opt in, and then an opt out if needed. LIKE EVERYONE ELSE DOES. CLUNKY, CLUNKY, CLUNKY. SEVERAL TIMES we have contacted them over the years to make them aware of these basic simple issues with the schedule. STILL NOT FIXED. You may want to look elsewhere if you want a streamlined experience. Still waiting for mine. We had it till someone thought these were better ways to have 0 months as when the next appt is…or to have to dig deeper to get a clients cell phone. And the text checkbox thing is the worst yet.
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