Update needed
A change is needed when booking appointments manually. I need to be able to book multiple services at one time. Other than that I love setmore!
Great app but 1 suggestion
As a full-time Barber with an established clientele, I truly appreciate that love this same app, but I feel as though it’s missing one crucial feature, and that feature is the ability to send mass messages to your clients, having to go through and text each client one by one is honestly a super big headache and if you guys are just one future, I think is gonna buy you guys on top of a lot of of other apps
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Good up just wish few things were updated
When SMS reminder comes to the client, there is no way for client to respond to back, cause it is automated, and no connection to service provider number, so many clients respond on reminders but I am not able to see that response. Wish up had more assistance to help schedule better
Response from developer
Hi, Dog & Cat Grooming, Thanks for taking the time to review Setmore—we appreciate it. Feedback like yours helps us continue improving the app. We understand how useful it would be for clients to reply directly to SMS reminders and for providers to have more scheduling assistance. While we can't share any timelines, our team is aware of these requests and your input helps shape future improvements. If you want to share further feedback, or need assistance, please do not hesitate to reach out to help@setmore.com or via the live chat in your app. Julia, Community Team Julia, Community Team
Love it!
I absolutely love Setmore! From the very 1st time I downloaded it I knew it would make my life easier! It surely has, for the past 3 years now. I’m a work from home stylist and booking was a pain, I would post my schedule then clients would text me, I would have to redo my schedule anytime someone booked, sometimes I’d get multiple inquiries because the times weren’t updated on time!!! Too much stress. Setmore has simply made things so much better, stress free and at ease. I love the simplicity of it, user friendly and how quickly I can change things around! Worth it.
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Customer service tries telling me it’s not a real problem that customers cannot book
Very poor experience with both the app and customer service.
We are having a major issue with customers booking appointments, and it is creating real problems for our business. The issue happens in the app and also on two different browsers, which should have been enough for customer service to take it seriously.
Instead, they brushed me off and blamed my browser.
They did not properly investigate. They did not test the issue. They did not ask enough questions to understand what was happening. They simply acted like it was my problem, even though the same issue happens across multiple platforms.
For a booking app, this is a huge deal. If customers cannot book correctly, that directly affects business. I expected support to care enough to look into it, but they did not.
Very disappointing. I would not recommend this service to any business that depends on reliable appointment scheduling and responsive support.
We are having a major issue with customers booking appointments, and it is creating real problems for our business. The issue happens in the app and also on two different browsers, which should have been enough for customer service to take it seriously.
Instead, they brushed me off and blamed my browser.
They did not properly investigate. They did not test the issue. They did not ask enough questions to understand what was happening. They simply acted like it was my problem, even though the same issue happens across multiple platforms.
For a booking app, this is a huge deal. If customers cannot book correctly, that directly affects business. I expected support to care enough to look into it, but they did not.
Very disappointing. I would not recommend this service to any business that depends on reliable appointment scheduling and responsive support.
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