Review
Very user friendly! Customer service for troubleshooting is always available and helpful!
IDInked by Dana
gone downhill
i used to really like fresha but it’s become very expensive and they add sneaky charges all over the place and when you need assistance impossible to get a reply
LCLamb choppers
New Fresha client fee
They took 50% from a “new client that they didn’t even find🫠 like I have rent to pay
!!Jaeeeeeeeee
Extremely Disappointing Experience with Fresha Vietnam – Unauthorized Charges
This is the first time I have ever written a review on the Apple App Store, and unfortunately, it is because of an absolutely unacceptable experience with Fresha in Vietnam.
During a training session, Fresha’s staff instructed my employees to create multiple additional accounts without my knowledge or authorization as the business owner. They failed to properly explain the pricing structure or inform my employees that these additional accounts would result in increased monthly charges.
As a result, my monthly bill increased to almost 5 times its original amount, and this continued for several months without my knowledge.
I only discovered the issue by accident. Even worse, I could not delete the unauthorized admin accounts myself because they had been created during Fresha’s training session. Their team eventually had to step in and remove them.
Let me make this absolutely clear: My employees were attending a training session, NOT authorizing additional paid subscriptions on behalf of my business. Giving an employee admin access, instructing them to create multiple accounts, and then charging the business owner without proper disclosure or consent is completely unacceptable.
When I demanded an explanation and a refund for these unauthorized charges, Fresha refused to take proper responsibility. Instead, they reluctantly offered 10–20% discounts on future monthly bills, as though that could somehow compensate for months of excessive charges.
Their excuse? That their pricing information was available on their website.
Since when does publishing a price list on a website give a company permission to generate additional charges without the business owner’s informed consent?
The issue is not whether your prices are publicly available. The issue is that your own staff encouraged employees to create additional paid accounts during training without clearly explaining the financial consequences or obtaining authorization from the person responsible for paying the bills.
Throughout this entire experience, both during our use of the platform and after the issue was discovered, the support I received was disgraceful. Nothing but empty apologies, excuses, and attempts to shift responsibility onto the customer.
I consider these practices deeply misleading, unethical, and potentially fraudulent. What makes this even more disturbing is that a foreign company operating in Vietnam appears to believe it can handle such serious billing complaints with a few superficial apologies and token discounts.
I am not asking for a favor. I am demanding accountability and a full refund of the unauthorized charges.
I intend to share my experience across Fresha user communities to warn other business owners, and I am prepared to report this matter to the relevant Vietnamese authorities for investigation.
Business owners deserve transparency, informed consent, and fair billing practices, not hidden financial consequences disguised as employee training.
Fresha, this is not simply poor customer service. This is a serious breach of trust.
I strongly advise other business owners to carefully review their Fresha accounts, admin permissions, and monthly invoices. You may be paying significantly more than you ever agreed to.
During a training session, Fresha’s staff instructed my employees to create multiple additional accounts without my knowledge or authorization as the business owner. They failed to properly explain the pricing structure or inform my employees that these additional accounts would result in increased monthly charges.
As a result, my monthly bill increased to almost 5 times its original amount, and this continued for several months without my knowledge.
I only discovered the issue by accident. Even worse, I could not delete the unauthorized admin accounts myself because they had been created during Fresha’s training session. Their team eventually had to step in and remove them.
Let me make this absolutely clear: My employees were attending a training session, NOT authorizing additional paid subscriptions on behalf of my business. Giving an employee admin access, instructing them to create multiple accounts, and then charging the business owner without proper disclosure or consent is completely unacceptable.
When I demanded an explanation and a refund for these unauthorized charges, Fresha refused to take proper responsibility. Instead, they reluctantly offered 10–20% discounts on future monthly bills, as though that could somehow compensate for months of excessive charges.
Their excuse? That their pricing information was available on their website.
Since when does publishing a price list on a website give a company permission to generate additional charges without the business owner’s informed consent?
The issue is not whether your prices are publicly available. The issue is that your own staff encouraged employees to create additional paid accounts during training without clearly explaining the financial consequences or obtaining authorization from the person responsible for paying the bills.
Throughout this entire experience, both during our use of the platform and after the issue was discovered, the support I received was disgraceful. Nothing but empty apologies, excuses, and attempts to shift responsibility onto the customer.
I consider these practices deeply misleading, unethical, and potentially fraudulent. What makes this even more disturbing is that a foreign company operating in Vietnam appears to believe it can handle such serious billing complaints with a few superficial apologies and token discounts.
I am not asking for a favor. I am demanding accountability and a full refund of the unauthorized charges.
I intend to share my experience across Fresha user communities to warn other business owners, and I am prepared to report this matter to the relevant Vietnamese authorities for investigation.
Business owners deserve transparency, informed consent, and fair billing practices, not hidden financial consequences disguised as employee training.
Fresha, this is not simply poor customer service. This is a serious breach of trust.
I strongly advise other business owners to carefully review their Fresha accounts, admin permissions, and monthly invoices. You may be paying significantly more than you ever agreed to.
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JJulie291vn
Unfair
🥲
UYUmbrella Youchu
