Unreasonable fees.
Extremely disappointed with Fresha. As a business owner, I already pay approximately $600 annually to use their platform, yet I was charged an additional $40 referral fee because an existing client booked through the Fresha app instead of using my direct booking link.
This was NOT a new client referred to me by Fresha. This was already my client, yet Fresha still charged me as though they had brought me new business.
I find this completely unfair and unacceptable. What’s even more frustrating is the lack of a reasonable resolution after contacting customer support.
Small business owners already pay enough to operate their businesses without being charged additional fees for clients they’ve acquired themselves.
This experience has seriously made me reconsider continuing with Fresha. I will be exploring alternative booking platforms and strongly encourage other beauty professionals to be cautious of their referral fee policies.
This was NOT a new client referred to me by Fresha. This was already my client, yet Fresha still charged me as though they had brought me new business.
I find this completely unfair and unacceptable. What’s even more frustrating is the lack of a reasonable resolution after contacting customer support.
Small business owners already pay enough to operate their businesses without being charged additional fees for clients they’ve acquired themselves.
This experience has seriously made me reconsider continuing with Fresha. I will be exploring alternative booking platforms and strongly encourage other beauty professionals to be cautious of their referral fee policies.
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TTSBA_
Worse
This app gets worse with every update. It used to be simple and convenient—you could look up a client using just the last few digits of their phone number. Now you have to enter the entire phone number just to find someone. Why make something that was easy so unnecessarily difficult?And the new AI features don’t make the app better. They just add more steps and make simple tasks more complicated. Not every problem needs an AI solution.
The old version was much simpler, faster, and easier to use. Honestly, the more you improve this app, the less usable it becomes.
The old version was much simpler, faster, and easier to use. Honestly, the more you improve this app, the less usable it becomes.
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EEggdegg
Don’t recommend
Definitely don’t recommend the service. Expensive and when you charge payment from the client due to cancellation policy, they leave you 1 star which is not the best for business
DKDS Kat
Biggest crm scam ever
They charge the business owner for everything. New client fee charges $35.70. If your guys keep cancel a booking $50+. $60+ for loyalty rewards. The list goes on and on. Do not, I repeat do not use this a business owner. They were try and rob you and won’t do anything but become more money hungry.
4S420 trick shot
Stop updating the app.
I’m 65 years old I’m not tech savvy and I have to wait till I go to work for the younger ones to help me. I find it a nuisance. I love the app but every time you update I go crazy
Eeeemojimamma
