Individual Service Timing
Point of sale software
My biggest issue is the requirements for the daily deals, get featured and vira fill my books. These are optional and unnecessary but if you want to use them it insists a 10% or greater discount and on top of that Vagaro wants a 20% cut for all new customers which is not clearly stated well enough.
Language
Response from developer
Thank you for sharing your feedback. We appreciate your suggestion to add more language options, including Arabic, and understand how helpful this would be for communicating with clients and managing your business. We encourage you to submit a feature request so our team can better understand what you'd like to see in Vagaro: https://feedback.vagaro.com/forums/915991-feature-requests
Awful
We chose Vagaro because we were happy to pay a monthly subscription for our booking and salon management system. Until now, being visible when customers searched Vagaro was part of the value of using the platform.
We have chosen not to participate in Vera Fill My Books because Vagaro now takes 20% from first-time customer bookings and 5% from existing customer bookings generated through the feature.
Since opting out, we have discovered that our salon appears to have completely disappeared from Vagaro Marketplace searches. We have searched ourselves as customers and cannot find our business.
This is the part I find particularly unfair.
We are still a paying Vagaro business. Why should declining a commission-based marketing feature mean losing the basic visibility we previously had on the platform we already pay to use?
There is a huge difference between:
“Pay 20% and we’ll promote you higher in search results.”
and
“Pay 20% or you won’t appear in the Marketplace at all.”
I would have absolutely no issue with Vera businesses receiving additional promotion, priority placement, last-minute advertising or email marketing. That’s what an optional paid marketing product should provide.
But businesses that choose not to participate should surely still have their normal organic Marketplace listing.
For a salon, 20% is not a small marketing fee. On a £150 colour appointment, that’s £30 before we’ve paid VAT, wages, colour/product costs, rent and every other overhead involved in providing that service.
We have been loyal paying Vagaro customers and have built our own client base, reputation and reviews. It is extremely disappointing to feel that we’re now being asked to choose between giving up a significant percentage of our revenue or becoming effectively invisible within the Vagaro Marketplace.
I really hope Vagaro listens to the businesses using the platform and reconsiders this.
Keep Vera as an optional promotional tool — but restore organic Marketplace visibility for businesses paying their monthly Vagaro subscription.
Response from developer
Thank you again for sharing your detailed feedback with us. We appreciate the opportunity to clarify the concerns you raised regarding the Vagaro Marketplace and Fill My Books powered by Vera. We understand there was some confusion around the fees associated with Fill My Books. Our team has since spoken with you and clarified that the fees apply specifically to bookings generated through Fill My Books. Based on your current setup, the 20% fee applies to eligible new customers booking through the Marketplace, while existing customers are not charged the 5% fee unless they are booked through the Fill My Books feature. We’re glad our team was able to provide clarification, and we understand that you’d now like to have your Marketplace listing turned back on after previously requesting that it be turned off. Please continue working with the Support team, who can assist you with restoring your Marketplace listing. We appreciate you taking the time to share your review with us.
Their bug fix made it unusable for iPhone
Response from developer
Thank you for sharing your feedback. We understand how frustrating it can be when an update affects your experience using the app. We'd like to learn more about what you're experiencing and help address the behavior you're seeing. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can take a closer look.
