Just celebrated my 10 years
I love Vagaro. Have used it for 10 years now. There are continuous updates and many of them are great. One that impacts my bookings in a negative way is the menu home page. Each Menu heading used to be closed so you could see every category and the client could easily navigate the online menu. Now each category is alway expanded, which immediately overwhelms online bookers. Please revert to closed tabs that can be expanded. This single factor would make Vagaro 5 star worthy again.
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Upsetting
This app has everything I need when it works correctly…. Clients OFTEN complain of booking issues! And since I am the owner operator of a small day spa they will call to book and I cannot answer so they take their business elsewhere. I have had the software for several years and I feel, even though I get bookings, I’m losing potential clients and MONEY because of the inefficiency of the software.
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Marketing Feature Vera is a rip off and inaccurate
They take 20% when clients book services that you show as discounted online and whether the booking comes from their featured page or their emails or Google, social media, an email campaign that you create etc, they still take 20% and send you a message that says “this appointment was booked by Vera” even when it wasn’t. Also when clients cancel online it won’t charge late cancellation fee for all the services only some (won’t charge for add-ons) making it impossible to enforce policies consistently and accurately. Half their tech support is good and the other half just makes stuff up instead of truly helping. Yes they offer a lot of features but most of it glitches, doesn’t work which slows business down drastically. My whole team hates it and begs us to switch all the time. Only reason we haven’t is bc we have such a large customer base and need time to make such a big switch.
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Bugs bugs bugs
VP is the single most buggy app I've ever used, consistently over a 3.5 year span. They have plenty of time to add new features and move stuff around, but none to fix bugs. On paper the feature set is good. But constant errors, crashes, glitches, difficulty pairing the reader make this app a PITA.
Multiple appointments
Our salon has multiple employees. When clients book multiple services with multiple employees it generally doesn’t include cleanup time for the first service. Eating in to someone else’s appointment time if someone was already booked. It’s unfair to clients that were already booked.
For instance I had a 45 minute opening in my schedule today at 11:15. A client booked two services a 45 massage and a facial. The massage was given to me and I had a client at 12:00 already on my schedule. I had to run behind for my noon, and she didn’t have the accommodations in her schedule to be here 15 minutes longer so I had to give her a shorter massage because of this issue in vagaros software.
For instance I had a 45 minute opening in my schedule today at 11:15. A client booked two services a 45 massage and a facial. The massage was given to me and I had a client at 12:00 already on my schedule. I had to run behind for my noon, and she didn’t have the accommodations in her schedule to be here 15 minutes longer so I had to give her a shorter massage because of this issue in vagaros software.
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