A lot left to be desired…
In some ways, Vagaro is great, but there are definitely some areas that leave a lot to be desired.
I highly dislike how difficult it is for guests or owners to book multiple appointments at once. The process is not very smooth and can be confusing. This needs to be much more streamlined and user friendly.
There also needs to be an option to double book when moving a client’s current appointment. The current double booking feature requires us to create a new appointment, which makes rescheduling more complicated than it needs to be. It would be much more convenient to have the option to double book directly while rescheduling an existing appointment.
When we save a specific appointment length, Vagaro should remember that length for future bookings. Having to repeatedly adjust the appointment duration is unnecessary when we have already established the service length.
Lastly, the Vagaro Pro widget will sometimes show no appointments and tell me to log in to view them, even though I am already logged in. This is frustrating and makes the widget less useful.
Overall, I like many of the features Vagaro offers, but these issues make certain parts of managing appointments more difficult than they should be. Improving these areas would make the booking and scheduling experience much smoother.
I highly dislike how difficult it is for guests or owners to book multiple appointments at once. The process is not very smooth and can be confusing. This needs to be much more streamlined and user friendly.
There also needs to be an option to double book when moving a client’s current appointment. The current double booking feature requires us to create a new appointment, which makes rescheduling more complicated than it needs to be. It would be much more convenient to have the option to double book directly while rescheduling an existing appointment.
When we save a specific appointment length, Vagaro should remember that length for future bookings. Having to repeatedly adjust the appointment duration is unnecessary when we have already established the service length.
Lastly, the Vagaro Pro widget will sometimes show no appointments and tell me to log in to view them, even though I am already logged in. This is frustrating and makes the widget less useful.
Overall, I like many of the features Vagaro offers, but these issues make certain parts of managing appointments more difficult than they should be. Improving these areas would make the booking and scheduling experience much smoother.
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Mostly great
Most of the features in Vagaro are great. It’s user friendly and intuitive. From a Business standpoint, a few things would be helpful. 1 being able to add your address or a cancellation policy link to the Reminder text messages. Not every client checks email. 2 having the ability to remove a review if the person was never a valid customer or the business practice has changed and the recent complaint is longer relevant.
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Ridiculously faulty
I would give negative stars if I could. This app literally does not work. I have been trying to change things for my business and continually it fails to register causing more stress and frustration than I need. Will be looking into another option for booking for my business.
It works
However, it is constantly glitching or down for maintenance. I've left a one star review now because it keeps prompting me every time I use the app to leave a review. Nothing has changed. It is still glitchy.
User friendly
I find Vagaro to be very user friendly, for both booking my personal appointments and using it alongside my three coworkers for scheduling our personally
