Great scheduler
I really like Vagaro. It works good and very dependable.! So many glithches lately!!!
New Business Owner
I am a new business owner and so happy I chose Vagaro as my scheduling app. It has helped me keep my clients organized and confidential. It is easy to navigate and so very convenient.
Constant Login and Booking Issues
The app constantly logs me out with an “Info” pop-up. When I restart it, I can’t log back in because it says my password is incorrect, even though it’s correct. The only fix is reinstalling the app, sometimes multiple times a day.
On top of that, my clients regularly report problems booking appointments online, which directly affects my business.
On top of that, my clients regularly report problems booking appointments online, which directly affects my business.
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Latest update
I am marked as an owner, yet I don’t have access to anything since the latest update.
They will always try and keep your money longer than necessary. It’s Tuesday morning and I’m still waiting for money. I earned Friday, Saturday and Monday.
They will always try and keep your money longer than necessary. It’s Tuesday morning and I’m still waiting for money. I earned Friday, Saturday and Monday.
Slow, glitchy, not Australia friendly
Slow to refresh, does not take Australian debit cards even though they say lots of Australians use the program.Really glitchy, everytime I booked an apt 2 would pop up, everytime I reschedule it would not move when in don’t, prices of products kept changing? Really unhappy, especially having to pay for 2 programs and set up 2 programs, as well as them wanting to charge me $150 for a free card reader that didn’t work.
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FRUSTRATING
The amount of times the app needs to “update” is excessive.
Just celebrated my 10 years
I love Vagaro. Have used it for 10 years now. There are continuous updates and many of them are great. One that impacts my bookings in a negative way is the menu home page. Each Menu heading used to be closed so you could see every category and the client could easily navigate the online menu. Now each category is alway expanded, which immediately overwhelms online bookers. Please revert to closed tabs that can be expanded. This single factor would make Vagaro 5 star worthy again.
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Upsetting
This app has everything I need when it works correctly…. Clients OFTEN complain of booking issues! And since I am the owner operator of a small day spa they will call to book and I cannot answer so they take their business elsewhere. I have had the software for several years and I feel, even though I get bookings, I’m losing potential clients and MONEY because of the inefficiency of the software.
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Marketing Feature Vera is a rip off and inaccurate
They take 20% when clients book services that you show as discounted online and whether the booking comes from their featured page or their emails or Google, social media, an email campaign that you create etc, they still take 20% and send you a message that says “this appointment was booked by Vera” even when it wasn’t. Also when clients cancel online it won’t charge late cancellation fee for all the services only some (won’t charge for add-ons) making it impossible to enforce policies consistently and accurately. Half their tech support is good and the other half just makes stuff up instead of truly helping. Yes they offer a lot of features but most of it glitches, doesn’t work which slows business down drastically. My whole team hates it and begs us to switch all the time. Only reason we haven’t is bc we have such a large customer base and need time to make such a big switch.
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Bugs bugs bugs
VP is the single most buggy app I've ever used, consistently over a 3.5 year span. They have plenty of time to add new features and move stuff around, but none to fix bugs. On paper the feature set is good. But constant errors, crashes, glitches, difficulty pairing the reader make this app a PITA.
Multiple appointments
Our salon has multiple employees. When clients book multiple services with multiple employees it generally doesn’t include cleanup time for the first service. Eating in to someone else’s appointment time if someone was already booked. It’s unfair to clients that were already booked.
For instance I had a 45 minute opening in my schedule today at 11:15. A client booked two services a 45 massage and a facial. The massage was given to me and I had a client at 12:00 already on my schedule. I had to run behind for my noon, and she didn’t have the accommodations in her schedule to be here 15 minutes longer so I had to give her a shorter massage because of this issue in vagaros software.
For instance I had a 45 minute opening in my schedule today at 11:15. A client booked two services a 45 massage and a facial. The massage was given to me and I had a client at 12:00 already on my schedule. I had to run behind for my noon, and she didn’t have the accommodations in her schedule to be here 15 minutes longer so I had to give her a shorter massage because of this issue in vagaros software.
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new update
i can’t clear my notifications anymore after the update
Pre K
I can see how this platform would be useful for someone who just showed up at their entry level position and had no other commitment to the company. Albeit being preschool level, there are so many things you have to do to work around their errors that I spend hours extra per week, either doing things manually or finding a workaround. Their forms don’t transfer into the client profile as they promised, so I have to go thru every client and determine what’s missing from their profile and add it, from their intake form. Their development team is behind on the times and their knowledge is less than mine. It’s that bad. I’m pretty sure they are incentivized to provide issues to their team - which makes their priority is to merely to identify the problem. My issue that I called for, however, doesn’t get addressed. They take 20% of every new client if you run a promo at all. They claim they take 20% “then the client is all yours!” - direct quote. Not true. They are going to continue taking 5% every time that client books!! Then, if there is a now show - they still get paid. It’s nice to have it all in one, but Vagaro is an established business and should do better with their systems before rolling them out. They won’t give my money back. I’ll even pay for the clients 10 % discount from my promo! They did nothing! I was on the phone with a client, walked him thru the steps, and Vera still took their cut. This client paid full price tho, no discount. Which means they get 20% with EVERY new client, when they did nothing to obtain that client. They should do better overall. I am in the process of switching systems. It’s so much work, but better than this, which says a lot. Luckily this is a new establishment, books aren’t yet quite full, so transferring won’t be a nightmare. I hope this helps someone. I noticed Vagaro lists the “most helpful reviews” (direct quote) at the top; which are all 5 star, of course. If you are reading this, save yourself the heartburn and stress. I’ve left less than 5 reviews in my life, but this deserved the time; I hope it helps.
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Several operation issues
Ongoing issues with client bookings and access to the app
Customer service
I spend over an hour on the phone trying to sort out an issue and had to go through the automated bot first, then two people. An HOUR. This was regarding the Vera system. Which is not worth it for solo estheticians. Vagaro still needs to update their email platform. I am looking to switch booking platforms
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Every time the update the break something else.
If I were paying for this app, I wouldn’t be using it. I only use this because this is what my Salon uses. Every time they update something something else goes wrong. My notifications now with the latest update and it keeps deleting them. They’re nowhere to be found. They’re more worried about customer usage than the people who are actually booking the appointments and making the money and paying for the app.
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I despise this app
I am a Barber who used schedulicity. That was the most perfect convenient user-friendly app ever invented. Then the stupid Vagaro took over, the name has nothing to do with scheduling. The app sucks. All we want is schedulicity. I have called and complained, sent emails and chats. I feel like prisoner because I don’t want to change my clients again. I would pay an ungodly amount of money to have schedulicity back. I get complaints daily for my clients.
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Major issues day to day
Vagaro La booking calendar is fine, but the payment processing is a nightmare. They don’t have an options for split payments, apart from a “work around” that forces you to create an IOU at checkout for the split amount, and then reopen the ticket to then process the other portion. The split doesn’t allocate to the service provider but rather to the overhead merchant account so for payroll you manually have to track every single split payment to calculate pay amounts. This is just one of the MANY things we’ve struggled with using Vagaro. We would have switched a long time ago if it wasn’t such an enormous undertaking to switch programs. Look into detail when deciding if Vagaro is right for your business. It’s a non stop headache.
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Pop up Ads
Pop up ads while using a paid subscription service to tell me to get more add ons.
Why is everything an add on anyway!? So annoying and expensive
Why is everything an add on anyway!? So annoying and expensive
Poor Merchant Support
Very disappointed with how Vagaro handled a recent chargeback. I provided the service and submitted documentation showing that the service was completed, but the dispute was still decided against me.
What frustrated me most was the lack of communication and support. I was not properly notified that I had lost the chargeback, I was not allowed to submit additional documentation or appeal the decision, and I was repeatedly told there was nothing else Vagaro could do.
Vagaro is now withholding funds from my new client payments to recover the disputed amount, and because the money is being withheld by Vagaro rather than withdrawn from my bank account, my bank cannot dispute it directly.
As a small business owner, I expected much more transparency and support from a company handling my payments. This experience has seriously damaged my confidence in Vagaro.
What frustrated me most was the lack of communication and support. I was not properly notified that I had lost the chargeback, I was not allowed to submit additional documentation or appeal the decision, and I was repeatedly told there was nothing else Vagaro could do.
Vagaro is now withholding funds from my new client payments to recover the disputed amount, and because the money is being withheld by Vagaro rather than withdrawn from my bank account, my bank cannot dispute it directly.
As a small business owner, I expected much more transparency and support from a company handling my payments. This experience has seriously damaged my confidence in Vagaro.
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