Fresha is great
Fresha has been a great platform for Manor Luxe Beauty Salon. The system is easy to use, professional, and makes managing appointments, client information, services, and online booking much more organized. We especially appreciate how simple it is for clients to view availability and book their appointments online.
The platform has helped streamline our day-to-day operations and gives our salon a polished, modern booking experience. Overall, Fresha has been a valuable tool for helping us manage and grow Salon, and we would recommend it to other salon and beauty professionals.
The platform has helped streamline our day-to-day operations and gives our salon a polished, modern booking experience. Overall, Fresha has been a valuable tool for helping us manage and grow Salon, and we would recommend it to other salon and beauty professionals.
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I can’t add my native language !!
Can you add Kurdish (sorani&kurmanji) please there’s to many Kurdish barber in the uk i think it’s not fair if we can’t show our native language in the app
Daylight robbery
🥷Being charged 25% commission for clients who find me through my website is robbery when the transaction only occurred due to MY marketing and website (clients agree)
📞 Fresha updates require me to buy a new phone which is ridiculous.
💻 The app constantly freezes on my tablet.
💸 Hidden costs everywhere(!)
🧐 I am looking for an alternative.
🤦♀️Customer services don’t care, even if you can get through to them.
🙏 FRESHA if you read this, please do get in touch with some solutions, otherwise I’ll be leaving within the month 😞
📞 Fresha updates require me to buy a new phone which is ridiculous.
💻 The app constantly freezes on my tablet.
💸 Hidden costs everywhere(!)
🧐 I am looking for an alternative.
🤦♀️Customer services don’t care, even if you can get through to them.
🙏 FRESHA if you read this, please do get in touch with some solutions, otherwise I’ll be leaving within the month 😞
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Refresh
My app doesn’t refresh at times, I have to close down the app to keep correct track of my clients.
Excellent
Very easy to use and very practical.
Must have if you are a small business
Fresha makes small business easily manageable with is app. Check out Malian hair braiding on Fresha ❤️
Wouldn’t recommend
I used to love using fresha but now you get charged for new clients and random payments come out your account. I started paying for this a few weeks ago otherwise I couldn’t use it. Another payment of £17.99 came out 2 weeks after I activated my plan even though it doesn’t renew till next month.
Worst update
Been using this since the “Shedul” days. Has its pros and cons (as all softwares do), but have generally been really happy with it.
Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning
Contacted Fresha about this. Their response?
“It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible”
I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming.
Unbelievable.
Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning
Contacted Fresha about this. Their response?
“It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible”
I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming.
Unbelievable.
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New Fresha client Fee
The new client fee is extremely expensive, and I do not understand why we are being charged in many cases. We are a local business, and the majority of our clients are not acquired through the Fresha Marketplace. Most of them come to us through word-of-mouth recommendations, referrals from friends, or by simply walking past our business and deciding to book with us.
Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client.
Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client.
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Expensive and messy
After a few months I remain unconvinced that this app is even worth having. Disappointed that I’ve seen very little return on my investment. Support vanished when you realise you need more help.
So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings.
It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug.
So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings.
It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug.
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Do not use
Do not use this app
They over charge you
Ive had my subscription cancelled for 2 months and they have now charge me as my July wallet needing topping up, I haven’t even used this app in 2 month and they are still charging me
They are such a scam
They also make it really hard to get you money back
They over charge you
Ive had my subscription cancelled for 2 months and they have now charge me as my July wallet needing topping up, I haven’t even used this app in 2 month and they are still charging me
They are such a scam
They also make it really hard to get you money back
Streamlined so much of my admin
I’m new to the beauty industry, and I was unsure of how approach the admin of running a small nail salon. Fresha is the ultimate one stop shop. It’s very easy to use on the go, and best of all, affordable.
Fee are too high
They charge you new client fee for each new client. it adds up a lot and at least $100 extra on top of monthly fee. Lots of other app only charge you flat fee.
Peccato
Do 3 stelle perchè , l'app di per se ok, ma l'assistenza davvero davvero pessima, mi spiace
Beware
Very glitchy
More Nubian Crown salons thanks to Fresha!
The implementation of Fresha has streamlined the expansion of our salon network. We now operate seamlessly across multiple cities while managing our stylists and client relationships with exceptional efficiency. Furthermore, the loyalty programme has proven to be a transformative asset. By driving greater self-booking, management's time has been successfully redirected toward high-level operations and strategic growth.
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Profissional autônoma
Muito bom, mas quando deixou de ser gratuito, infelizmente não pude continuar. Encontrei o Solo Booking que tem me atendido super bem.
Up date things better
First off make it so I can use my phones browsers to UPDATE MY ACCOUNT not everyone has access to a computer or laptop
I really think you should still give people access to their clients and their info just not the booking and also need to pay in order to have access to what I made for the year also just more money grabbing. After this month I will be changing .
I really think you should still give people access to their clients and their info just not the booking and also need to pay in order to have access to what I made for the year also just more money grabbing. After this month I will be changing .
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Response from developer
Thanks for your review. We are sorry to hear you are experiencing problems with your Fresha app. For help and support, please visit our Help Centre on support.fresha.com to access our full range of articles and to contact the customer support team. We will be happy to assist you in getting it solved.
Keep getting wrongly charged
Has happened multiple times now, when I reach out to customer service with evidence you never receive a refund or any help. I have a booking link on my instagram profile for my business, the app keeps wrongly charging me for a first time market place customer. It gets really annoying currently looking for a new booking system which is disappointing as I’ve been with Fresha for a few years . To be over charged ontop of your monthly fee is very disheartening.
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Untrusted platforms that can effect business so bad
I have been using it for a couple of years, and every time i face an a system clash that removes what i have built and updated on the platform through long time, it is untrusted platform and can never be a safe place to build your business for the long term, and now I’m paying for that to find another platform to transfer all my data base to it.
And the worst thing that i faced here is the coustomer care that replies in ages of time.
And the worst thing that i faced here is the coustomer care that replies in ages of time.
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