Some improvements needed
A good app for the most part. One improvement sb allowing us to update the outgoing auto text message. For eg I DO have a cancellation policy, but I do not have my clients cc’d linked in Fresha. The current outgoing msg makes it look like I don’t have a cancellation policy…
There has been a big glitch lately with appts being booked by myself….but not going through or disappearing right after! It’s frustrating to have to rebook again (sometimes multiple times) to get the spot to book.
There has been a big glitch lately with appts being booked by myself….but not going through or disappearing right after! It’s frustrating to have to rebook again (sometimes multiple times) to get the spot to book.
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Too many minuscule updates
I don’t know what they’ve been doing but I’m getting notifications late, desktop app always lags/crashes and the little changes they’ve been doing are so unnecessary and annoying; especially the notes system
The worst Platform I’v used
BEWARE!! Fresha will charge you a fee for every new client you book And it is 10% of whatever the service cost! I was charged 65.00 even when my client needed to cancel! They steal money from you! On top of that ridiculous fee, I also pay 80.00 a month to use this platform. Sadly FRESHA came with the salon I purchased and I have had to deal with it BUT I will be canceling and moving back over to square.
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Disappointed
Fresha was great when it was free everything seemed to work! Now it’s charging for every client I get even though they’re mine. Clients being logged out and can’t then book and having to collect data to keep reoccurring appointments going hard work!
Just want it to run smoothly like it used too!
Just want it to run smoothly like it used too!
Predatory fees & useless support
Extreme cash grab! If a new client accidentally double-books, Fresha charges a 20% fee on the initial total, not the actual service provided. When you contact support to correct the client's mistake, they refuse to refund the difference. Pure extortion from small businesses — switching to another platform!
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Terrible customer service & payment issues
I discovered Fresha online and signed up for their free trial to try it for my business. I even extended the trial, but the money I collected through Fresha still has not reached my account.
I contacted customer service about the missing payout and was told to email them. I explained that my trial was ending, but I still haven’t received a proper response or resolution. As of today, August 30, my trial has ended and my money is still stuck.
What makes it worse is that once the trial ends, it becomes extremely difficult to contact customer support without having access to the required code/account features. Now it seems I may have to pay for a full month just to regain access and try to get my own money released.
For a platform handling businesses’ client payments, this is extremely frustrating and disappointing. Customer support should still be accessible when there is an unresolved payout issue, regardless of whether a trial has ended.
Very poor experience. I’ll now be looking for another booking platform for my business.
I contacted customer service about the missing payout and was told to email them. I explained that my trial was ending, but I still haven’t received a proper response or resolution. As of today, August 30, my trial has ended and my money is still stuck.
What makes it worse is that once the trial ends, it becomes extremely difficult to contact customer support without having access to the required code/account features. Now it seems I may have to pay for a full month just to regain access and try to get my own money released.
For a platform handling businesses’ client payments, this is extremely frustrating and disappointing. Customer support should still be accessible when there is an unresolved payout issue, regardless of whether a trial has ended.
Very poor experience. I’ll now be looking for another booking platform for my business.
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glitching and freezing
App needs to fix the freezing and glitching. Annoying how it keeps doing this especially during busy hours when clients are coming in
A good choice for online booking
I really like using this app for my business. The reason I’ve given it 4 stars is because it’s quite expensive. I was using it for free for a few months before the charges came in and for a small business the increase is significant. Having said that, it has brought me customers I just wouldn’t have without it.
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Fresha is great
Fresha has been a great platform for Manor Luxe Beauty Salon. The system is easy to use, professional, and makes managing appointments, client information, services, and online booking much more organized. We especially appreciate how simple it is for clients to view availability and book their appointments online.
The platform has helped streamline our day-to-day operations and gives our salon a polished, modern booking experience. Overall, Fresha has been a valuable tool for helping us manage and grow Salon, and we would recommend it to other salon and beauty professionals.
The platform has helped streamline our day-to-day operations and gives our salon a polished, modern booking experience. Overall, Fresha has been a valuable tool for helping us manage and grow Salon, and we would recommend it to other salon and beauty professionals.
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I can’t add my native language !!
Can you add Kurdish (sorani&kurmanji) please there’s to many Kurdish barber in the uk i think it’s not fair if we can’t show our native language in the app
Daylight robbery
🥷Being charged 25% commission for clients who find me through my website is robbery when the transaction only occurred due to MY marketing and website (clients agree)
📞 Fresha updates require me to buy a new phone which is ridiculous.
💻 The app constantly freezes on my tablet.
💸 Hidden costs everywhere(!)
🧐 I am looking for an alternative.
🤦♀️Customer services don’t care, even if you can get through to them.
🙏 FRESHA if you read this, please do get in touch with some solutions, otherwise I’ll be leaving within the month 😞
📞 Fresha updates require me to buy a new phone which is ridiculous.
💻 The app constantly freezes on my tablet.
💸 Hidden costs everywhere(!)
🧐 I am looking for an alternative.
🤦♀️Customer services don’t care, even if you can get through to them.
🙏 FRESHA if you read this, please do get in touch with some solutions, otherwise I’ll be leaving within the month 😞
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Refresh
My app doesn’t refresh at times, I have to close down the app to keep correct track of my clients.
Excellent
Very easy to use and very practical.
Must have if you are a small business
Fresha makes small business easily manageable with is app. Check out Malian hair braiding on Fresha ❤️
Wouldn’t recommend
I used to love using fresha but now you get charged for new clients and random payments come out your account. I started paying for this a few weeks ago otherwise I couldn’t use it. Another payment of £17.99 came out 2 weeks after I activated my plan even though it doesn’t renew till next month.
Worst update
Been using this since the “Shedul” days. Has its pros and cons (as all softwares do), but have generally been really happy with it.
Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning
Contacted Fresha about this. Their response?
“It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible”
I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming.
Unbelievable.
Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning
Contacted Fresha about this. Their response?
“It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible”
I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming.
Unbelievable.
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New Fresha client Fee
The new client fee is extremely expensive, and I do not understand why we are being charged in many cases. We are a local business, and the majority of our clients are not acquired through the Fresha Marketplace. Most of them come to us through word-of-mouth recommendations, referrals from friends, or by simply walking past our business and deciding to book with us.
Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client.
Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client.
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Expensive and messy
After a few months I remain unconvinced that this app is even worth having. Disappointed that I’ve seen very little return on my investment. Support vanished when you realise you need more help.
So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings.
It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug.
So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings.
It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug.
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Do not use
Do not use this app
They over charge you
Ive had my subscription cancelled for 2 months and they have now charge me as my July wallet needing topping up, I haven’t even used this app in 2 month and they are still charging me
They are such a scam
They also make it really hard to get you money back
They over charge you
Ive had my subscription cancelled for 2 months and they have now charge me as my July wallet needing topping up, I haven’t even used this app in 2 month and they are still charging me
They are such a scam
They also make it really hard to get you money back
Streamlined so much of my admin
I’m new to the beauty industry, and I was unsure of how approach the admin of running a small nail salon. Fresha is the ultimate one stop shop. It’s very easy to use on the go, and best of all, affordable.
