Worst update
Been using this since the “Shedul” days. Has its pros and cons (as all softwares do), but have generally been really happy with it.
Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning
Contacted Fresha about this. Their response?
“It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible”
I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming.
Unbelievable.
Until this latest update. Where they took ALL of our historical appointment notes and put them into, what they call “Legacy Booking Notes”. And these “Legacy Booming Notes” are NOT accessible. So we have, over night, LOST all of our appointment notes for every single customer with zero warning
Contacted Fresha about this. Their response?
“It’s ok, we have your notes, you just can’t access them or see them or edit them. But your NEW notes will be accessible”
I don’t know whose bright idea this was. But if you are using this app, or thinking about it, do NOT update anything until you understand what changes are coming.
Unbelievable.
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New Fresha client Fee
The new client fee is extremely expensive, and I do not understand why we are being charged in many cases. We are a local business, and the majority of our clients are not acquired through the Fresha Marketplace. Most of them come to us through word-of-mouth recommendations, referrals from friends, or by simply walking past our business and deciding to book with us.
Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client.
Despite this, many of these customers are being classified as "new Fresha clients," resulting in fees being charged to us. Since these clients were not generated by Fresha, it seems unfair that we are required to pay such high acquisition fees. I would appreciate a clear explanation of how Fresha determines whether a client is considered a Fresha-acquired client.
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Expensive and messy
After a few months I remain unconvinced that this app is even worth having. Disappointed that I’ve seen very little return on my investment. Support vanished when you realise you need more help.
So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings.
It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug.
So many mistakes and over charges and it’s so time consuming to update. You can’t block out weeks in diary, you have to do it by day. Hefty charges for new clients and if the client doesn’t cancel their end you have to wait until the day to put as a no show or you get charged. The calendar doesn’t synch with Google so I’m constantly having to update to avoid double bookings.
It’s just not worth the effort because until you get a review you’re not even found on the app and no one scrolls down. I’m giving it one more month and then pulling the plug.
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Streamlined so much of my admin
I’m new to the beauty industry, and I was unsure of how approach the admin of running a small nail salon. Fresha is the ultimate one stop shop. It’s very easy to use on the go, and best of all, affordable.
Fee are too high
They charge you new client fee for each new client. it adds up a lot and at least $100 extra on top of monthly fee. Lots of other app only charge you flat fee.
Peccato
Do 3 stelle perchè , l'app di per se ok, ma l'assistenza davvero davvero pessima, mi spiace
Beware
Very glitchy
More Nubian Crown salons thanks to Fresha!
The implementation of Fresha has streamlined the expansion of our salon network. We now operate seamlessly across multiple cities while managing our stylists and client relationships with exceptional efficiency. Furthermore, the loyalty programme has proven to be a transformative asset. By driving greater self-booking, management's time has been successfully redirected toward high-level operations and strategic growth.
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Profissional autônoma
Muito bom, mas quando deixou de ser gratuito, infelizmente não pude continuar. Encontrei o Solo Booking que tem me atendido super bem.
Up date things better
First off make it so I can use my phones browsers to UPDATE MY ACCOUNT not everyone has access to a computer or laptop
I really think you should still give people access to their clients and their info just not the booking and also need to pay in order to have access to what I made for the year also just more money grabbing. After this month I will be changing .
I really think you should still give people access to their clients and their info just not the booking and also need to pay in order to have access to what I made for the year also just more money grabbing. After this month I will be changing .
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Response from developer
Thanks for your review. We are sorry to hear you are experiencing problems with your Fresha app. For help and support, please visit our Help Centre on support.fresha.com to access our full range of articles and to contact the customer support team. We will be happy to assist you in getting it solved.
Keep getting wrongly charged
Has happened multiple times now, when I reach out to customer service with evidence you never receive a refund or any help. I have a booking link on my instagram profile for my business, the app keeps wrongly charging me for a first time market place customer. It gets really annoying currently looking for a new booking system which is disappointing as I’ve been with Fresha for a few years . To be over charged ontop of your monthly fee is very disheartening.
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Untrusted platforms that can effect business so bad
I have been using it for a couple of years, and every time i face an a system clash that removes what i have built and updated on the platform through long time, it is untrusted platform and can never be a safe place to build your business for the long term, and now I’m paying for that to find another platform to transfer all my data base to it.
And the worst thing that i faced here is the coustomer care that replies in ages of time.
And the worst thing that i faced here is the coustomer care that replies in ages of time.
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Recommendation
Love the software just wish the appointments would be automated to my phones calendar
Reseña Fresha
Me sirve mucho y me resulta práctica a mi para gestionar el negocio y a mis clientee para gestionar sus turnos
Son unos abusivos
Estuve convaleciente dos días y por no pagar en esos dos mismos días me subieron el precio un 50% mas!!
No lo recomiendo para nada
No lo recomiendo para nada
Great app for beauty businesses!
Easy to use and helps me manage appointments smoothly. My clients can book easily, and it saves me a lot of time. Highly recommend for beauty professionals
Effective for Business & Easy to Navigate
I have been using Fresha since it was previously Schedul. I have watched it evolve over the years and truly appreciate that they have brought on business managers as part of the customer service depending on the tier you have. They continue to hear our needs in the industry and are adapting quickly with the feedback.
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Misleading
I do not recommend Fresha. The platform charged fees that were not clearly explained, and I ended up paying for services I did not intend to use. Customer support was not helpful in resolving the issue, and getting a clear explanation of the charges was frustrating. If you use this platform, make sure to carefully review all fees and billing settings before signing up. My experience left me feeling misled and disappointed.
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Terrible
$40 for a “new client Fresha fee” when I got the clients myself is insane.
The “new Fresha client fee” system is broken OR scam
Used Fresha for years — it used to be a fair platform, now it’s a money trap for self-employed providers. The “new client fee” system is broken: clients who find me organically through Google or Instagram (not through the app) get charged as “new Fresha clients” anyway. I’ve raised this with support more times than I can count and I’m exhausted from repeating myself — the answer is always “add their phone number to your client list beforehand,” which is impossible when someone is booking with me for the first time in their life. 9 out of 10 of my “new clients” actually come from Google, not Fresha,(I asked them multiple times)yet I’m charged the fee every time.
These fees eat into a huge chunk of my income. If a client books one service but gets a cheaper one in person, I still pay the fee on the original amount — no refund.
Stuck on this platform because my whole client base and reviews are here, but providers considering Fresha should know what they’re signing up for.
These fees eat into a huge chunk of my income. If a client books one service but gets a cheaper one in person, I still pay the fee on the original amount — no refund.
Stuck on this platform because my whole client base and reviews are here, but providers considering Fresha should know what they’re signing up for.
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