Setmore Appointment Scheduling User Reviews

Name: Setmore Appointment Scheduling
Rating: 4.7 (9173 reviews)

Setmore Appointment Scheduling

Setmore

💼 Business

📊 Productivity

Customer Experience

Positive experience64.8% of reviews

Neutral9.7% of reviews

Negative experience25.5% of reviews

~ Based on 463 written reviews from the US App Store.

What users say

Summarized from real user reviews of Setmore Appointment Scheduling. Based on 9.2K reviews and a 4.7/5 average, it highlights the 7 positives and 6 negatives reviewers mention most about this Business app.

Positive things

🚀Great app
👍Easy to use
💰Free and affordable
📆Helpful for scheduling and organizing
🔔Useful reminders and notifications
🤝Good customer service
🔗Integrates well with other tools

Negative things

🐛Bugs and glitches
🔍Limited functionality
🔀Confusing updates and changes
📱Issues with mobile app
🕰️Lack of customization options
💳Payment processing problems

Is Setmore Appointment Scheduling Safe?

Setmore Appointment Scheduling appears safe based on user ratings. AppsHunter Safety Score for Setmore Appointment Scheduling is 94/100.

This assessment is based on 9,173 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.8% of ratings point to a safe experience

3.4% of ratings suggest some concerns

4.8% of ratings point to a risky experience

~ Based on 9,173 App Store ratings for Setmore Appointment Scheduling.

Is Setmore Appointment Scheduling Legit?

Setmore Appointment Scheduling appears to be a legitimate app. AppsHunter Legitimacy Score for Setmore Appointment Scheduling is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Deleted all my appointments

Trying to sync with Google calendar under the Setmore support team’s instruction. All my bookings spontaneously cancelled and my clients were contacted informing them of that. Setmore have admitted they don’t know how it happened but are refusing to refund the phone call I made to their helpline. Very disappointed stay well away!

oosh1

8 days ago

Français

Super appli , facile à prendre en main. Mais gros bémol elle n’est pas en français.

Gaëllere

12 days ago

Response from developer

Bonjour Gaëllere, Merci d'avoir partagé votre avis ! Nous sommes ravis d'apprendre que l'application vous plaît. Bonne nouvelle : la traduction en français sera bientôt disponible sur mobile. Restez à l'affût ! En attendant, si vous avez besoin d'aide, n'hésitez pas à nous contacter via le chat en direct de l'application. Nous sommes là pour vous aider, 24h/24 et 7j/7. Julia, Équipe Communauté

Horrible

Since the update my clients have not been able to book appointments past August 25, it says there are no available slots till October 15 and it’s very disappointing as I’m losing business and nothing is being done about it

best app wber

13 days ago

Response from developer

Hi there, Sorry to hear you’re experiencing this issue. We understand how frustrating it must be, especially when it’s affecting your ability to accept bookings and potentially causing you to lose business. This may be related to your availability or booking settings, and we’d really like to take a closer look and help get it resolved. Please reach out to us at help@setmore.com or via the live chat in your app, and our support team will be happy to investigate this with you. We’re here to help 24/7 and will do our best to get you back on track as quickly as possible. Julia, Community Team

Picture uploads are always glitchy

Over all this is a great app but I have truly never ending issues trying to upload photos to client files.

Jennainmd

a month ago

Update needed

A change is needed when booking appointments manually. I need to be able to book multiple services at one time. Other than that I love setmore!

Ms. Kelia

2 months ago

Great app but 1 suggestion

As a full-time Barber with an established clientele, I truly appreciate that love this same app, but I feel as though it’s missing one crucial feature, and that feature is the ability to send mass messages to your clients, having to go through and text each client one by one is honestly a super big headache and if you guys are just one future, I think is gonna buy you guys on top of a lot of of other apps

papijonny

2 months ago

Good up just wish few things were updated

When SMS reminder comes to the client, there is no way for client to respond to back, cause it is automated, and no connection to service provider number, so many clients respond on reminders but I am not able to see that response. Wish up had more assistance to help schedule better

Dog & Cat Grooming

3 months ago

Response from developer

Hi, Dog & Cat Grooming, Thanks for taking the time to review Setmore—we appreciate it. Feedback like yours helps us continue improving the app. We understand how useful it would be for clients to reply directly to SMS reminders and for providers to have more scheduling assistance. While we can't share any timelines, our team is aware of these requests and your input helps shape future improvements. If you want to share further feedback, or need assistance, please do not hesitate to reach out to help@setmore.com or via the live chat in your app. Julia, Community Team Julia, Community Team

Love it!

I absolutely love Setmore! From the very 1st time I downloaded it I knew it would make my life easier! It surely has, for the past 3 years now. I’m a work from home stylist and booking was a pain, I would post my schedule then clients would text me, I would have to redo my schedule anytime someone booked, sometimes I’d get multiple inquiries because the times weren’t updated on time!!! Too much stress. Setmore has simply made things so much better, stress free and at ease. I love the simplicity of it, user friendly and how quickly I can change things around! Worth it.

Khris217v

3 months ago

Customer service tries telling me it’s not a real problem that customers cannot book

Very poor experience with both the app and customer service.

We are having a major issue with customers booking appointments, and it is creating real problems for our business. The issue happens in the app and also on two different browsers, which should have been enough for customer service to take it seriously.

Instead, they brushed me off and blamed my browser.

They did not properly investigate. They did not test the issue. They did not ask enough questions to understand what was happening. They simply acted like it was my problem, even though the same issue happens across multiple platforms.

For a booking app, this is a huge deal. If customers cannot book correctly, that directly affects business. I expected support to care enough to look into it, but they did not.

Very disappointing. I would not recommend this service to any business that depends on reliable appointment scheduling and responsive support.

Kefa D

3 months ago

What’s App reminders

The automated reminder message sent via what’s app to clients need to be reworded.
Please be more precise and include the words "Do Not Reply"
Too many cancellations because clients reply to those reminders.
Fix this please.

Kongo Indian

4 months ago

Very intuitive

Thoroughly enjoying this app for its intuitiveness and customer support is exceptional.

JeannetteP1983

4 months ago

Response from developer

Hi JeannetteP1983, Thank you for taking the time to review Setmore! Great to hear that you are enjoying the app and find the support exceptional. We'll make sure to pass on your kind feedback. If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7. Julia, Community Team

Great for small businesses but don’t get the receptionist service

I love this app and works great for me. But I don’t recommend the live receptionist service. They promise a lot but can’t deliver. They gave clients incorrect availability and couldn’t even do something simple like cancel an appointment. Everything else in this app work perfect.

Abester1246

4 months ago

Premium worth it

Never really posted any reviews for any app but this one is genuinely good. Not sure how long it’s gonna last. Because once they get too big, it’s not gonna be same but i am happy i found this

Uses wifi

5 months ago

Response from developer

Hi there, Thank you for taking the time to review Setmore! Great to hear you’ve been having a good experience with the app. As we grow, keeping things simple, reliable, and useful for our customers is always our priority. If you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via live chat in your app. We’re here for you 24/7. Julia, Community Team

Beat App

I have been using this app for over 10 years for my small business and it is great. I highly recommend this app for scheduling and customer retention info.

RMCUSS

5 months ago

Φτιάξτε το!!!

Μετά την σημερινή ενημέρωση δεν ανοίγει η εφαρμογή!!

Meniakef

6 months ago

Prise de rdv

Application au top de loin la meilleure avec un service après-vente au top

Rotormaniac

6 months ago

Response from developer

Bonjour Rotormaniac, Merci beaucoup pour vos gentils mots ! Nous sommes ravis d’apprendre que vous appréciez l’application et notre assistance. Si vous avez des questions ou besoin d’aide, n’hésitez pas à nous contacter à l’adresse help@setmore.com ou via le chat en direct dans l’application. Nous sommes disponibles 24/7. Julia, Équipe Communauté

Awful Subscription Bug

Bought a subscription and it doesn’t even work through the app. Tried to activate 14 day trial, says I need to contact “account owner”. Not happy

fizzygots

6 months ago

Miguel Perez

Great App & Good customer service. One thing should definitely be integrated is an automated text back system for previous clients to book their next appointment. Would really make this booking system perfect in my opinion.

Migzcreate

6 months ago

Response from developer

Hi Miguel, Thank you for taking the time to leave us your review! Great to hear that you think the app is great and appreciate our 24/7 human support. We appreciate your suggestion about an automated text-back system for previous clients. Making it easier for returning customers to rebook is such a great idea to save time and keep calendars full. I’ll be sure to pass this feedback along to our team. In the mean-time, if you have any questions or need assistance, please don’t hesitate to reach out to us at help@setmore.com or via the live chat in your app. We’re here to support you 24/7. Julia, Community Team