So buggy
Literally anytime I have to do anything the app won't load, or logs me out. I genuinely hate it. I accidentally signed up for the subscription to acuity when making my website on squarespace, I will never recommend this service to anyone square never had these problems. I'm currently trying to cancel my day because I'm sick and can't even cancel or reschedule my clients, thanks acuity!
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It’s great when it works right.
I upgraded to the version of Acuity that is integrated with Square. The problems I have are that it never “remembers device for 90 days,” it’s not remembering/saving CC info, and it only sometimes lets me hit the “tap to pay” without having to close out and reopen the app. The web version is great, but the version on the tablet and iPhone has room for improvement. I’ve uninstalled and reinstalled. No luck. Also, setting up a couples massage or linking two appts to one payment is not as intuitive as it is with other apps.
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Valuable scheduling tool!
As a business that requires appointments Acuity helps schedule and make it easy both for us as well as our clients!
App
Can u make a downloadable app for my clients
Horrible
DO NOT USE THIS APP!!!! DO NOT DOWNLOAD!!! I’ve had one of the most frustrating experiences with Acuity Scheduling. If I could give zero stars, I would.
The customer service has been extremely disappointing. Every time I contact support, I either get generic copy-and-paste responses or I’m transferred to someone who simply repeats the same information without actually solving the problem. It often feels like the representatives don’t fully understand the product they’re supporting.
I’ve been trying for over three months to get help setting up my state sales tax correctly, and the issue is still unresolved. Despite multiple conversations with support, no one has been able to provide a clear solution or walk me through the process. For a scheduling platform that’s designed for businesses, something this basic shouldn’t be so difficult.
I’m now stuck using Acuity because my business is already integrated with Squarespace, otherwise I would have switched to another booking platform long ago.
The software itself has potential, but the lack of knowledgeable customer support completely overshadows it. When you’re running a business, you need timely and accurate assistance—not endless back-and-forth conversations that lead nowhere.
I sincerely hope Acuity invests in better training for its support team and improves the overall customer service experience. Right now, I cannot recommend this platform to other business owners.
The customer service has been extremely disappointing. Every time I contact support, I either get generic copy-and-paste responses or I’m transferred to someone who simply repeats the same information without actually solving the problem. It often feels like the representatives don’t fully understand the product they’re supporting.
I’ve been trying for over three months to get help setting up my state sales tax correctly, and the issue is still unresolved. Despite multiple conversations with support, no one has been able to provide a clear solution or walk me through the process. For a scheduling platform that’s designed for businesses, something this basic shouldn’t be so difficult.
I’m now stuck using Acuity because my business is already integrated with Squarespace, otherwise I would have switched to another booking platform long ago.
The software itself has potential, but the lack of knowledgeable customer support completely overshadows it. When you’re running a business, you need timely and accurate assistance—not endless back-and-forth conversations that lead nowhere.
I sincerely hope Acuity invests in better training for its support team and improves the overall customer service experience. Right now, I cannot recommend this platform to other business owners.
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Response from developer
We’re sorry for the frustrating tax setup delays and support experience. We want to make this right! Please reach out to us again at help.acuityscheduling.com, so we can provide a direct solution for you. Please let us know if we got this resolved in an updated review. Your feedback helps us improve.
Worse over the years
I have been with acuity for maybe 8 years. They updated a few years ago and made things alot more clunky with the day to day scheduling, ESP ON APP. I have made them aware of these simple things several times and still to this day, YEARS later, they have not been fixed. Heres one example, if we have a client scheduled in the future and say its in 6 weeks, looking at the upcoming appt it will say 0 months…how can you know this is an issue and not do something about it? idk. Also they removed the basic client info like cell phone from the contact page so you then have to click client, then click client profile to get contact info….INEFFICIENT. You can have as many bells and whistles as you want but at the end of the day the basic schedule functions need to WORK! and work well so your business users can save time, not spend more time clicking around. Next we are now required to either have the office check a box, or the client check a box EVERY SINGLE APPT!!! That is TERRIBLE. One opt in, and then an opt out if needed. LIKE EVERYONE ELSE DOES. CLUNKY, CLUNKY, CLUNKY. SEVERAL TIMES we have contacted them over the years to make them aware of these basic simple issues with the schedule. STILL NOT FIXED. You may want to look elsewhere if you want a streamlined experience. Still waiting for mine. We had it till someone thought these were better ways to have 0 months as when the next appt is…or to have to dig deeper to get a clients cell phone. And the text checkbox thing is the worst yet.
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Response from developer
We’re sorry to hear of your poor experience with our app, we appreciate you taking the time to write a review and share this feedback. We’re constantly working to improve our app, and providing a positive experience is important to us. We hope to have the opportunity to demonstrate this in the future, we understand your frustration and take your feedback seriously. Please reach out to us directly, so we can discuss your concerns in greater detail and assist you as best as we can. You can contact our Customer Support team by shaking your device, then tapping “Report a Bug”, or via our intake form: https://sqsp.link/yztiOW.
Does not live up to the hype
I’ve used Acuity for over two years, and unfortunately it’s been more frustrating than helpful. The biggest issue is reliability. Sessions aren’t always counted accurately, which forces me to track them manually despite paying for the software to do that for me.
I’ve also had recurring problems with classes not actually being removed after I delete them. I think they’re gone, only to get notified later that someone booked into the class, leaving me to apologize and cancel the booking. That’s unprofessional and has cost me business.
The app is also glitchy, doesn’t always capture payment information reliably, and my schedule doesn’t consistently sync with my iPhone calendar. Managing appointment types can be confusing, and the overall layout isn’t very intuitive.
After two years, I haven’t seen meaningful improvements that make running my business easier. I hope the developers focus on fixing reliability, improving the user experience, and making the app more dependable for small business owners.
I’ve also had recurring problems with classes not actually being removed after I delete them. I think they’re gone, only to get notified later that someone booked into the class, leaving me to apologize and cancel the booking. That’s unprofessional and has cost me business.
The app is also glitchy, doesn’t always capture payment information reliably, and my schedule doesn’t consistently sync with my iPhone calendar. Managing appointment types can be confusing, and the overall layout isn’t very intuitive.
After two years, I haven’t seen meaningful improvements that make running my business easier. I hope the developers focus on fixing reliability, improving the user experience, and making the app more dependable for small business owners.
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Login issue
I have been using this app for years. It never gave me any issues up until now. It’s always logging me out and won’t let me log back in ! Love that I still get the notifications when anyone books and it’s super easy to use
Not reliable
I’ve been using acuity for over 8 years now. This app is not consistent it always crashes & cherry on top now it’s now allowing me to renew my monthly subscription. I’ve tried selecting the upgrade option thru multiple devices and it always shows an error message. Resulting in clients booking without having them submit a deposit which is REQUIRED before booking is complete. Now I have to send individual invoices because this app is so trash. It’s day 2 of me trying to pay and it’s still now allowing me to. It also doesn’t keep you signed in on the app or doesn’t show appointments on your books sometimes unless you reload it. So inconvenient, makes me want to switch to a more reliable system. Because this app is trash now.
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BAN CLIENT DOESNT WORK
my banned clients have still been able to book an appointment.
Doesn’t work
Can’t log in, keeps saying my email isn’t associated with an account and I can log in just fine with the same email through chrome
Response from developer
Sorry to hear you're having trouble with the Acuity Scheduling app. Please contact our Customer Support team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug." We'd be happy to determine why this is occurring to ensure you are able to log in.
App has helped me a lot.
I like this app a lot. The deposit feature was the reason I made the switch from the platform I was using at first. I’d love if customer reviews could be added and widgets too.
Log in
I hate I have to log in from Google
OPT-IN/OUT of SMS
Acuity is now FORCING clients and therapists to opt-in for txt reminders FOR EVERY SINGLE APPT! I’ve had 2 no-shows bc they didn’t get their reminders that they have been getting for years. AND NO ONE WAS NOTIFIED OF THIS CHANGE. NOT THE THERAPISTS OR THE CLIENTS. Wasted a lot of time and money on this issue. DONT GET THIS SPP
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Long history with Acuity
I have loved acuity up until this recent update. PLEASE bring back the full calendar day with hours showing, and not only when there are bookings. I really am struggling to plan my day without having the time of day to reference. I’ve used Acuity to run my spa for 8+ years, no complaints until now. Clients can easily book online, there is appointment history, very easygoing. But seriously please bring back the full day, showing gaps, and the time of day.
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Add Dark Mode
Please add dark mode so we can avoid bright screens at night. You’re a website company, you can do it!
The worst
This company used to be absolutely amazing until they did their merge and now they’ve taken thousands of dollars from me from deposits from my company to my employees and they refuse to help me find out where the money has gone. They don’t have a phone number to call all they do is give you a runaround stay far away from this company.
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Unreliable verification system and inefficient scheduling tools
Acuity’s sign-in process can be frustrating. When you’re logged out, it requires a verification code to get back in—but there have been multiple instances where the code takes days to arrive, which makes it unreliable for scheduling.
Additionally, if you make a mistake in your timeline, there’s no simple fix—you have to manually adjust each entry, which is very time-consuming.
Additionally, if you make a mistake in your timeline, there’s no simple fix—you have to manually adjust each entry, which is very time-consuming.
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It’s alright
User friendly. Been using the app for several years now. My one complaint is when clients upload photos, it doesn’t load sometime.
What happened???
Not sure what happened to the payment link we can share for checkout. It just shows appt confirmation, not a payment link which makes me have to choose another method
