Crashing with iOS27
Hello, are you planning to fix the crashing issue for users who have upgraded to iOS27? Its making booking management very difficult
usually good, but crashing under iOS 27
I have used Acuity for years but ever since iOS27 came out it’s been crashing over and over again, I haven’t been able to use my payments processing vendor (Square) through the app at all. Crashes out and force closes the app on both iPhone and iPad.
Issues
Hasn’t worked in DAYS! And accessing the website from your mobile phone is just as useless because it logs you out every other second for “inactivity” WHILE USING IT!
iOS 27 - Does not work
App behavior with iOS27 is constant force closing, can’t keep the app open long enough to report the issue, or log off and log back on. Unable to process payments today for appointments, had to resort to the web and manually key-in all payment data.
iOS 27 Crashing
Consistently crashing right after opening in iOS 27. Deleted and reinstalled and issue persists.
App
I have always loved this app, but recently it has started having issues opening up and this is becoming a problem for my business. I thought the last update fixed this problem, but it is doing it again.
monthly plan
i’ve loved the app so far but it’s barely been a month and i payed 21.95$ for the squarespace app all combined but it’s now saying it’s expired and can’t log in again while i have clients already booked so i’m having to pay another 20$ please get back to me for answers !
Latest update crashes immediately on launch
I rely on Acuity every day to run my business, manage appointments, and process client payments through Square. Unfortunately, since updating to Acuity v97.0.0 on iOS 27.0, the app has become completely unusable.
The app now crashes immediately upon launch, before even reaching the login screen. I have restarted my iPhone, completely deleted and reinstalled Acuity, and tested both Wi-Fi and cellular with no resolution.
iOS is generating repeated AcuityApp crash reports showing EXC_BAD_ACCESS, KERN_PROTECTION_FAILURE, CODESIGNING, and “Invalid Page.” Square and Tap to Pay work normally when used directly through the Square app, and my Acuity account works normally through Safari, so the issue appears isolated to the Acuity iOS app.
I have submitted the full crash report to Acuity Support and hope this gets escalated quickly. Acuity is an essential part of my business and normally a service I depend on heavily, but an appointment/POS app simply cannot crash every time it is opened.
If you’re experiencing the same issue after the latest update, please report it to Acuity Support as well so they’re aware this may be affecting multiple users.
I’ll gladly update this review once the issue is resolved
The app now crashes immediately upon launch, before even reaching the login screen. I have restarted my iPhone, completely deleted and reinstalled Acuity, and tested both Wi-Fi and cellular with no resolution.
iOS is generating repeated AcuityApp crash reports showing EXC_BAD_ACCESS, KERN_PROTECTION_FAILURE, CODESIGNING, and “Invalid Page.” Square and Tap to Pay work normally when used directly through the Square app, and my Acuity account works normally through Safari, so the issue appears isolated to the Acuity iOS app.
I have submitted the full crash report to Acuity Support and hope this gets escalated quickly. Acuity is an essential part of my business and normally a service I depend on heavily, but an appointment/POS app simply cannot crash every time it is opened.
If you’re experiencing the same issue after the latest update, please report it to Acuity Support as well so they’re aware this may be affecting multiple users.
I’ll gladly update this review once the issue is resolved
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New Update is Problematic
I have been an Acuity customer for 4 or 5 years now and they have done exactly what I needed. However, the new update is causing me problems. Appointments aren’t always added or deleted which means I am having to write down new appointments outside of my regular schedule to add them later. Seems like a not very well tested update.
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Each update is more disappointing.
I hate the new sms opt-in checkbox. For repeat clients, this should carry forward for at least a year and then recertify or something. The checkbox is way at the bottom so I always miss it and now clients are upset they no longer get text reminders.
I’m glad we only have the midrange plan because if I purchased the top plan for the additional sms (the only reason I’ve considered upgrading), I would be very upset my bonus texts weren’t going through for clients who already opted in a week prior.
Squarespace makes everything it touches terrible. The app is as clunky as ever. I hate that I can’t get better info from the appointment history. Why can’t form data roll forward? I don’t need a complex CRM to plug in, I just need a better scheduler.
I’m glad we only have the midrange plan because if I purchased the top plan for the additional sms (the only reason I’ve considered upgrading), I would be very upset my bonus texts weren’t going through for clients who already opted in a week prior.
Squarespace makes everything it touches terrible. The app is as clunky as ever. I hate that I can’t get better info from the appointment history. Why can’t form data roll forward? I don’t need a complex CRM to plug in, I just need a better scheduler.
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WTF
Clunky but fine until the last update…looks like AI was used to destroy the app…or some billionaires son was allowed to take over…either way it’s gone from mediocre to Troll 2 level bad.
Terrible
One of the worst apps I’ve used. Every time I open it I have to force close it reopen it and then it works. If I select to view other peoples calendars it messes up the days. Just a terrible experience
Customer Service is Disappointing
There is only chat available for issues. This is a disservice to your customers. It took 5 days to resolve an issue that could have been resolved in 20mins with a phone call.
Terrible
App is absolutely terrible.
Stuck on Splash Screen
Every single time I open the app, it gets stuck on the splash screen. I have to fully close the app and then reopen it. Every time.
Delay in opening app
Constant delay in opening app since update.
Worked great and now I can’t log on
When it works, it’s awesome. But it has logged me out and when I go to log in, it stays on a blank page
Technical
My acuity account has been hacked and they don’t have a customer service number at all for help! I don’t want to
Do any email I need help but the acuity app will know when to take my payment! I need help and a phone number!!!!!!!
Do any email I need help but the acuity app will know when to take my payment! I need help and a phone number!!!!!!!
Fix Face ID
Face ID used to work before last update. Now it’s very inconvenient to log in every time.
Hmm
I must be missing something. Yes I can schedule and collect easily but I get notifications that go nowhere - like what am I being notified about? I assume it’s bc a client scheduled but when? I can’t see a whole day view so have to scroll and slide to try to find new activity. It just seems like the app is half done and I wish they would improve it..
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