Horrible app
The app is extremely slow to respond and sometimes takes multiple times trying to accomplish the same task before it works
Doesn’t work
This app has worked maybe 1 month out of the 2 years I’ve had the car. I can’t believe it’s never been fixed. It hasn’t refreshed in months.
Acura doesn’t care
Clearly, with Honda exiting EVs those of us who got a ZDX are forgotten by Honda. The Acura EV app is a perfect example. It never worked well and now Honda has no incentive to fix it. The ZDX is my first and will be my last Honda product.
Owner
The app is dreadful. The commands either take 10 minutes to complete or just don’t work at all. It’s mind blowing how little effort is seemingly being spent on this…or maybe it isn’t since they stopped producing the car
Slow
Too long to respond. Not efficient
Acura app
The worst app ever. EVs these days have the intelligence & built-in AI & should be fast. This app apparently was built for Stone Age cars. Very very slow
Can’t connect
like others have reported, the app is useless cause it can’t connect to the car, even while sitting inside the car. It used to connect more regularly but since Feb, it connected only twice.
What a mess!
This app means well. But falls short in many way. The connection times out. Refresh doesn’t work. In a world of instant connectivity this app can take up to 20 seconds to send a command.
Many many issues a major disappointment.
Many many issues a major disappointment.
Inconsistent & Frustrating
Usually, you have to refresh several times before you get the expected results. Sending commands to the car rarely works.
Whoever developed this app needs to go back to the drawing board and create something that actually works!
RE: Developer Response
All support does is tells you to reinstall the app and/or keep the key away from the phone when trying to use is.
I’ve reinstalled the app numerous times. Same result.
And the bit about the key? Seriously?
Update: this app is still horrible.
Whoever developed this app needs to go back to the drawing board and create something that actually works!
RE: Developer Response
All support does is tells you to reinstall the app and/or keep the key away from the phone when trying to use is.
I’ve reinstalled the app numerous times. Same result.
And the bit about the key? Seriously?
Update: this app is still horrible.
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Doesn’t work
This app occasionally works! Most of the time it cannot communicate with the car and sometimes it takes a long time for it to perform a command!
Worse app ever
Fire all your developers
ZDX
Connection tres compliqué
App never works properly.
Worse app ever. Never works properly.
Slowly better
This app is slowing getting better. We originally purchased a new ZDX on March 1, 2025 and it took 9 months with support to get the app working.
The last update in Feb 2026, makes most things work but when you send a command to the car, you rarely get feedback correctly that it has changed in the car. I.e. Updating Charge setting says successful but still shows the old value for several hours or days. Check the screen in the car and it has usually changed but not always. Setting climate control remotely is hit and miss. Needs more work!
The last update in Feb 2026, makes most things work but when you send a command to the car, you rarely get feedback correctly that it has changed in the car. I.e. Updating Charge setting says successful but still shows the old value for several hours or days. Check the screen in the car and it has usually changed but not always. Setting climate control remotely is hit and miss. Needs more work!
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Connectivity issues
The app does not always connect to the car. I had to open and close the app a few times in order for the app to make adjustments to charge settings. The app was up to date when checked on the App Store. I had similar issues with the climate control during the winter.
Poor attempt
My 2014 BMW had an app that was flawless. This one has been full of flaws. When they fix something, another things breaks.
Garbage
App doesn’t work. Complete waste. Zero stars.
Useless
I love Acura but this app is comically bad. What is the point of having remote features like remote start, locks, lights and climate controls when it NEVER connects to my EV? I can’t check on my charge from my phone so I have to rely on the Chargepoint app when charging to gauge my status. I am so disappointed in this app and it doesn’t seem like Acura has done anything to improve it. Do better.
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Wake up Acura!
App is incredibly unreliable. The latest issue…. Set climate control to warm the interior on a cold day? Instead….. it puts the controls on”LO”… the coldest setting!
The ZDX is great… but part of the purchase is technology…. And Acura has failed miserably and doesn’t seem to care!
The ZDX is great… but part of the purchase is technology…. And Acura has failed miserably and doesn’t seem to care!
Issue after Update
For that past 1-2 weeks, using the app to start the car and use climate control to a warm temp, it starts the car and blasts cold air (in winter!!). Fix it!
And! Please explain why the developer response is for us to call in-car tech support??
And! Please explain why the developer response is for us to call in-car tech support??
