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AD HelpDesk

AD HelpDesk

by Sajid Khan

20 ratings
63 reviews
💼 Business
📊 Productivity

Archived App (Last seen on 3 Jul 2026)

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
April 13, 2010
Updated
October 2, 2017

Features

Developer

Sajid Khan
✨Promote your app ✨
AD HelpDesk screenshot #1 for iPhone
AD HelpDesk screenshot #2 for iPhone
AD HelpDesk screenshot #3 for iPhone
AD HelpDesk screenshot #4 for iPhone
AD HelpDesk screenshot #5 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐63
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage Microsoft's Active Directory securely from your iOS device. Perform administrative tasks like creating, deleting, or renaming objects, editing attributes, and resetting passwords without modifying your existing infrastructure. It offers a native touch interface for efficient domain administration.

✓Secure Active Directory administration
✓Create, delete, move, rename objects
✓Edit object attributes
✓Reset passwords and unlock accounts
✓Cross-domain administration
✓Supports schema extensions
Show original description

What users say about AD HelpDesk

Reviews of AD HelpDesk are mostly negative: the Business app is rated 3.8/5 from 20 App Store ratings. What users like most: great for sysadmins, easy to use. Top complaints: crashes on search (iPadOS 15+), crashes on launch (iOS 14.2+). Summarized from real user reviews.

Positive things

  • 👍Great for sysadmins
  • 👍Easy to use
  • 👍Saves time
  • 👍Good for remote support
  • 👍Useful for password resets
  • 👍Useful for unlocking accounts
  • 👍Works over VPN
  • 👍Good for educational environments
  • 👍Great support (historically)
  • 👍Simple and clean UI

Negative things

  • 🐛Crashes on search (iPadOS 15+)
  • 🐛Crashes on launch (iOS 14.2+)
  • 🐛App crashes frequently
  • 🐛Unintuitive password reset
  • 🐛Slow login (iOS 7+)
  • 🐛App stopped working
  • 🐛Abandoned app
  • 🐛Privacy concerns (lack of disclosure)
  • 🐛Unusable on iPad
  • 🐛Too expensive for limited features
See all reviews

What's New in AD HelpDesk

4.5

October 2, 2017

This update from Apple will improve the functionality of this app. No new features are included. Fixes for crashes introduced by iOS11

More

User reviews

Most RecentHighest RatedLowest Rated

App not working on iPad

I have used the Lite version on my phone for years. Wanted to add to iPad. It crashes upon search. Wish I had read all of the reviews because I just paid $15 for an app that will not work on my iPad.
6615Angel

Was The best AD management app, now useless

Finally got a VPN that I can use again, and this app is toast. Closes as soon as you search for anything. Seems to be abandoned, real shame
Aacmp

Is this a broke for the IPAD?

Any Search kicks you right out of the app. 15.2
SScott//34567

Unusable in iPadOS 15

Crashes when searching for a user in iPadOS 15. Now unusable. I tried to report this to the developer privately, but wasn’t successful in doing so.
NNotableFrenzy

Would be great to have this verified for security purposes

The lack of disclosed privacy details is cause for concern. Getting access to the AD of an organization without disclosure of information use is a significant breach potential. With today’s atmosphere of cyber security needs an app must be better than “no details provided”.
NNeedsStuffToWork
See 58 more reviews

User experience

🐞

Reported Bugs

10 issues

Crashes upon search on iPad

Bug

Crashes on launch after iOS update

Bug

App closes immediately after search

Bug

App stopped working after company buyout

Bug

Login takes a long time on iOS 7

Bug

App is unusable on iPadOS 15

Bug

App crashes occasionally

Bug

App crashes on launch

Bug

App crashes when searching for a user

Bug

App crashes when logging in

Bug
✨

Requested Features

15 requests

Directory browser

Feature

Optimize search speed

Feature

Dark mode

Feature

Automatic VPN connection

Feature

Store user password

Feature

Alphabetical sorting of group members

Feature

1-click search for recently expired accounts

Feature

Customizable 1-click searches

Feature

Delete machine and user accounts

Feature

Network scanning

Feature

Push notifications for locked workstations

Feature

Browse AD OU

Feature

Support for multiple domains with saved configurations

Feature

FQDN shortening

Feature

More features for iPad

Feature

FAQ

What does AD HelpDesk do?

AD HelpDesk allows secure administration of Microsoft's Active Directory directly from an iOS device. It enables users to perform a wide range of administrative tasks, including creating, deleting, moving, or renaming objects, editing attributes, and resetting passwords, all without requiring any modifications to the existing Active Directory infrastructure.

What are the key features of AD HelpDesk?

Key features include the ability to create, delete, move, or rename any object in the directory, edit non-binary attributes (including Exchange attributes), reset passwords, unlock user accounts, perform administrative tasks across domain boundaries, and manage custom schema extensions. It provides a native touch interface for Active Directory management.

How much does AD HelpDesk cost?

Based on the provided information, AD HelpDesk is a paid application. There are no mentions of in-app purchases or advertisements, indicating a one-time purchase model for the app.

What are the compatibility requirements for AD HelpDesk?

The application is designed for iOS devices (iPad or iPhone). A crucial requirement is connectivity to your domain from the iOS device. This often necessitates a VPN connection if you are not on an internal network.

What are common use cases for AD HelpDesk?

Common use cases include IT administrators needing to manage user accounts, reset passwords, or unlock accounts remotely. It's also useful for creating or modifying directory objects on the go, managing group memberships, and performing administrative tasks across different domains without needing to be at a desktop computer.