AD HelpDesk User Reviews

Top reviews

App not working on iPad

I have used the Lite version on my phone for years. Wanted to add to iPad. It crashes upon search. Wish I had read all of the reviews because I just paid $15 for an app that will not work on my iPad.

Was The best AD management app, now useless

Finally got a VPN that I can use again, and this app is toast. Closes as soon as you search for anything. Seems to be abandoned, real shame

Is this a broke for the IPAD?

Any Search kicks you right out of the app. 15.2

Unusable in iPadOS 15

Crashes when searching for a user in iPadOS 15. Now unusable. I tried to report this to the developer privately, but wasn’t successful in doing so.

Would be great to have this verified for security purposes

The lack of disclosed privacy details is cause for concern. Getting access to the AD of an organization without disclosure of information use is a significant breach potential. With today’s atmosphere of cyber security needs an app must be better than “no details provided”.

Broken on iOS 14.2

Used this daily and it’s a great app that I couldn’t live without, but since updating to iOS 14.2 it crashes on launch.

App Stopped Working

App just stopped working. When I contacted support I was informed that the company got bought out and app is no longer supported. Don’t waste your time or money.

This app is UNDER-Rated

I have used this app for years over native VPN and it is the best app in the App Store for SysAdmins to make changes to AD objects, with NO need for any agent on domain controllers.

This app should be #1 and Apple recommended.

Good on the go

Everything works great, Easy to reset passwords and unlock accounts while not at my desk

Works, kind of, in a pinch

Crashes constantly, unintuitive process to reset to a different password than the default reset password

Crashes in iOS 11

I used this app daily, but after updating to iOS 11 today it now crashes on searching for a user.

ery handy tool

ADHelpdesk is a network Admins dream come true.

Nice work!

Works so good, it's an IT life for me yo ho

This app works great, and is a life saver when I'm not around a PC.

I'm freeeeee!

Great app!

I LOVE that the app shows each attribute from the schema. This is very helpful for me!

Super Tool

Hilft beim Support ungemein. Den fünften Stern gibt es, wenn die Suchgeschwindigkeit optimiert wurde.

Works great!

Running on 5s in the current version, even over VPN, the login is quick and the changes equally so!

This is a life saver for me, I'm the only IT in a 50 employee company which runs 6 days 60 hours a week but IT only runs 5 days 40 hours a week. Many times I'm in inconvenient locations to remote in to unlock a user, this is a life saver with that respect!
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Problem when running in iOS 7

App used to work pretty good but under iOS 7 but now it takes it about 3 mins for the app to log in into the domain controller. Please fix

Slow login with iOS 7

I have been using this app for months and I find it very helpful for unlocking users, no matter where I happen to be located. It allows me to get quick information, update AD info, and gives me a quick search for locked out users to easily unlock or change their password.
The only issue I have had is that now it takes a minute to login to my domain controller after updating to iOS 7. Fix this and it is a five star app!
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Great App! Greater support!

Short and simple, I had an issue being no fault of the app. I reached out to support and my small problem was almost immediately rectified. I encourage ANYONE who's using this app and experiencing any sort of issue to NOT give this product a bad review, but instead, contact support; their customer service support is unparalleled.
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A MUST HAVE for any Support Professional

If you support a Windows Active Directory desk side then you need to PURCHASE THESE! This application has saved me a ton of time. I now can support my users without having to make phone calls or drag my laptop out. I read the reviews before purchasing, but have not experienced any crashes in the month that I have been using it.

Also, the developer responds quickly to questions/suggestions. That is not always the case, so it makes using this application a pleasure.
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