Apple Wallet?
Great app overall, but one feature that would really elevate it is Apple Wallet integration. Being able to store my MetroCard directly in Wallet for quick, one-tap access would be a game changer — especially when you’re rushing for a bus or train.
This isn’t a new concept either. Apps like Opal (Sydney), myki (Melbourne), and even international transit apps like Transport for London and Clipper (San Francisco) have all nailed Wallet integration. Adelaide Metro shouldn’t be far behind.
This isn’t a new concept either. Apps like Opal (Sydney), myki (Melbourne), and even international transit apps like Transport for London and Clipper (San Francisco) have all nailed Wallet integration. Adelaide Metro shouldn’t be far behind.
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Just use a metro card atp
I wanted to use this so I don’t have to bring a wallet with me but I’ve found the app consistently breaks either singing me out when trying to scan the horrible QR code design or it not scanning looking like a nob whilst everyone else is behind me waiting to get on
Please add password support or at least copy and paste!
Love that the app makes buying tickets easy. I don’t love typing in a complex password without copy and paste. Can you please integrate with phone password system??
Also my wife has had to enter her payment details twice on the same day. Seems like a bug.
Also my wife has had to enter her payment details twice on the same day. Seems like a bug.
Poor user experience
Doesn’t accept modern email suffixes such as ‘.consulting’ so was unable to register with my work email address. ‘Enable biometric’ is grayed out in main menu but appears in password menu and works there. Adding Apple Pay doesn’t work. It all feels badly put together and hasn’t had a proper UAT.
Ridiculous Password Requirements
The password requirements are absolutely ridiculous and only serve to reduce security. It has long been proven that password LENGTH and not complexity provide better security than obscure requirements. Developers: search “XKCD password complexity”; your password requirements are hard for humans to remember and easy for computers to guess. Consider using a password complexity library such as “zxcvbn”. All the current password requirements tell us is that whoever wrote the bizarre requirements has absolutely zero clue about information security. I’d even hazard a bet that the requirement was copy-pasted from some outdated system requirements document which is 20 years outdated.
To fix it, remove ridiculous complexity requirements and use a modern library (like zxcvbn) to calculate compute complexity (ie how long it takes a machine to brute force the password). Make the various forms work seamlessly with password managers and built-in device password generators. These will generate far more secure passwords than a human trying to manually satisfy some BA’s ignorant perception of password complexity requirements. Grrrr.
Also seems like I can’t use aliases on my email address (I’m guessing, can’t sign up, no reason why). This thing is 20 years outdated already.
Trying again several years later: still unable to paste a password in. I don’t know what my password is, I just copy+paste from a password manager. It’s a complicated password which I’m not going to type out by hand. So I can’t even log in. Still. After how many years??
To fix it, remove ridiculous complexity requirements and use a modern library (like zxcvbn) to calculate compute complexity (ie how long it takes a machine to brute force the password). Make the various forms work seamlessly with password managers and built-in device password generators. These will generate far more secure passwords than a human trying to manually satisfy some BA’s ignorant perception of password complexity requirements. Grrrr.
Also seems like I can’t use aliases on my email address (I’m guessing, can’t sign up, no reason why). This thing is 20 years outdated already.
Trying again several years later: still unable to paste a password in. I don’t know what my password is, I just copy+paste from a password manager. It’s a complicated password which I’m not going to type out by hand. So I can’t even log in. Still. After how many years??
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Logging In
Takes forever to let me log into my account
Lacking features
Would be great to have a metro time table and a feature to plan your route built into the app
Poor functioning app
Please reference the ways NSW and VIC done with their apps.
Terrible
Hands down the worst app I’ve ever used! This app is fundamentally unfit for purpose. Accessing the QR code requires multiple taps, even when using shortcuts, and the app frequently logs users out or crashes without warning - often at the most inconvenient times.
Most concerning is that the QR code does not reliably scan on some buses, rendering a paid ticket unusable. A ticketing app that cannot consistently present a valid, scannable ticket fails at its most basic function.
I will not use this app again once my current pass expires unless substantial improvements are made.
Most concerning is that the QR code does not reliably scan on some buses, rendering a paid ticket unusable. A ticketing app that cannot consistently present a valid, scannable ticket fails at its most basic function.
I will not use this app again once my current pass expires unless substantial improvements are made.
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Terrible
This is one of the worst apps I have been forced to use - I say forced since I purchased a 28-day pass thinking it would also link to my Metro card. I have to click at least 3 times to access the QR code, sometimes 4 (even with a shortcut), the app logs you out at random intervals, or completely shuts down (usually at the most inconvenient of times too, of course - Murphy’s Law!) I will not use this app again once my current pass expires, unless it undergoes some serious upgrades.
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Poorly designed app = Bad user experience
I didn’t have a great experience buying metro tickets with Adelaide Metro and their customer service team avoided taking ownership of such experience.
Does not do the only thing you want
All I want to do is recharge my metro card without having to go to a physical location. App enables you to buy every ticket except recharge a metro card, which is the only thing the vast majority of regular commuters want to do. Why would you need a separate online link - navigating to the website - to recharge a metro card instead of putting on the app? Ridiculous.
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How fragmented this app’s function is!
Hard to understand why metrocard passes cannot be bought from this app. Also, why metrocards cannot be linked to the app? Who are the app targeted users? Visitors? They can just use bankcards/phone instead. A study tour to other states can surely help to improve the functionality of the app. Have to delete the app to save the mobile space after 5 minutes of downloading it.
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Tickets expire on the day
I bought two tickets thinking it would work like a metrocard and wasted my money because both expired on the day of purchase. What a waste of time having to buy a ticket every time you board. Lucky I didn’t buy more.
Trash
Trash for a big company!!! I don’t understand why you can’t link everything to one account.
Recycled NJ Transit app, needs work
This app is off to an OK start. I love that I can buy and validate multiple tickets together. It’s an essential feature for travelling in a family group. However, it suffers from some major usability issus.
I noticed that this app is a modified copy of the NJ Transit app, so it was most likely built 100% by NJ Transit and its back-end systems are most likely built and managed by NJ Transit too, which is concerning in terms of privacy and data sovereignty. I didn’t see this disclosed anywhere in the app, which is concerning. I also didn’t find any reference to this on the internet, so I can only conclude that it’s been made confidential. That’s pretty poor form.
In terms of actually using the app, these are the things I struggled with:
• The two-hour time limit on tickets starts when activating a ticket, not when it’s first validated. I’m sure you’ve had a lot of complaints from people who bought and activated ticket in advance, then as they were going to get on the bus or train, found that their tickets had expired.
• Creating an account is an absolute pain. The password manager’s new password suggestion isn’t triggered. Manually creating a new entry in the Passwords app using a suggested password results in a password that doesn’t match the app’s criteria. The email address and password have to be entered twice, which is a very outdated practice and just super annoying when combined with a lack of password manager support.
• The short password limit of 20 characters strongly suggests that passwords aren’t being hashed and salted in line with best practice. Should the database be compromised, it could become a treasure-trove of recycled credentials from which unscrupulous people could gain access to more important accounts such as Google, etc.
• The login screen doesn’t trigger auto-filling of credentials from a password manager.
• The option to enable biometrics is greyed out with no explanation.
• There is no option to use Apple Pay. I signed up in a public place and felt a bit uneasy about whipping out my credit card.
• The app doesn’t respect my dark mode preference.
• Apple Wallet integration would be nice.
In Australia, our privacy laws state that you should only gather the information required to deliver the service. Any other information you ask for should be optional. There is absolutely no need to gather an email address, phone number or postcode to deliver this service. If I change phones or delete the app, for example, iCloud backup can restore ticket purchases. You should strongly consider an account-less approach for a future version. Combined with Apple Pay and respecting people’s UI preferences, it will make for a seamless, low-friction onboarding experience.
It would be nice to have more ticketing options, such as:
• 14 and 28 day passes so we can ditch our metroCARDs, especially kids who always lose them
• Multi-Trip – 10 trips for the price of 8 like the good old days (a reward for buying in bulk)
* Support for login via Passkey
Thank you for this app. Please keep improving it. Consider bringing it in-house so you can take ownership of the user experience rather than leaving it in the hands of NJ Transit.
I noticed that this app is a modified copy of the NJ Transit app, so it was most likely built 100% by NJ Transit and its back-end systems are most likely built and managed by NJ Transit too, which is concerning in terms of privacy and data sovereignty. I didn’t see this disclosed anywhere in the app, which is concerning. I also didn’t find any reference to this on the internet, so I can only conclude that it’s been made confidential. That’s pretty poor form.
In terms of actually using the app, these are the things I struggled with:
• The two-hour time limit on tickets starts when activating a ticket, not when it’s first validated. I’m sure you’ve had a lot of complaints from people who bought and activated ticket in advance, then as they were going to get on the bus or train, found that their tickets had expired.
• Creating an account is an absolute pain. The password manager’s new password suggestion isn’t triggered. Manually creating a new entry in the Passwords app using a suggested password results in a password that doesn’t match the app’s criteria. The email address and password have to be entered twice, which is a very outdated practice and just super annoying when combined with a lack of password manager support.
• The short password limit of 20 characters strongly suggests that passwords aren’t being hashed and salted in line with best practice. Should the database be compromised, it could become a treasure-trove of recycled credentials from which unscrupulous people could gain access to more important accounts such as Google, etc.
• The login screen doesn’t trigger auto-filling of credentials from a password manager.
• The option to enable biometrics is greyed out with no explanation.
• There is no option to use Apple Pay. I signed up in a public place and felt a bit uneasy about whipping out my credit card.
• The app doesn’t respect my dark mode preference.
• Apple Wallet integration would be nice.
In Australia, our privacy laws state that you should only gather the information required to deliver the service. Any other information you ask for should be optional. There is absolutely no need to gather an email address, phone number or postcode to deliver this service. If I change phones or delete the app, for example, iCloud backup can restore ticket purchases. You should strongly consider an account-less approach for a future version. Combined with Apple Pay and respecting people’s UI preferences, it will make for a seamless, low-friction onboarding experience.
It would be nice to have more ticketing options, such as:
• 14 and 28 day passes so we can ditch our metroCARDs, especially kids who always lose them
• Multi-Trip – 10 trips for the price of 8 like the good old days (a reward for buying in bulk)
* Support for login via Passkey
Thank you for this app. Please keep improving it. Consider bringing it in-house so you can take ownership of the user experience rather than leaving it in the hands of NJ Transit.
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Love the idea - lots of bugs to work out
I had issues with password requirements like others had. Not sure why I’m not able to use the credentials from the metro website?
I also can’t add my payment details. Just says an error occurred. Trying again times out. These details are already on the website. Can’t they be reused from there?
I’ll have to rely on my metro card for now but I’d love to see this work. Keep going! 🙂
I also can’t add my payment details. Just says an error occurred. Trying again times out. These details are already on the website. Can’t they be reused from there?
I’ll have to rely on my metro card for now but I’d love to see this work. Keep going! 🙂
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Be carefully with this “half- fraud” app
Be careful guys if you have to use this app!
Don’t per-purchase the tickets!
The tickets will expire during the day!
And nothing on the page will tell you that unless you already purchased!!
You cannot refund the ticket if you bought wrong!
I pre-purchased the ticket tonight and want to use it tomorrow morning, after I purchased it I saw a few words under the ticket said expire today. So guys, be careful!
I can’t believe that this is a gov app. Who designed this?
Don’t per-purchase the tickets!
The tickets will expire during the day!
And nothing on the page will tell you that unless you already purchased!!
You cannot refund the ticket if you bought wrong!
I pre-purchased the ticket tonight and want to use it tomorrow morning, after I purchased it I saw a few words under the ticket said expire today. So guys, be careful!
I can’t believe that this is a gov app. Who designed this?
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Seems to be no longer working
After pushing through the ridiculous password requirements there seems to be zero functionality. Unable to add a credit card. Unable to buy a ticket. Just times out.
Just why?
Yet another futile token gesture from the government. They have created an app for public transport that tells exactly nothing about public transport. You have to use the link to someone else’s website and hard work to get any useful information like timetables or metro card balance. Skip the app and google it!
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