provider
e-scribe issues, updates and maintenance cause significant problems every time, wait times on hold too long, problem partially resolved after a 45min phone call explaining that problem plus wait time
Supporting Browser?
None of the training videos can be opened in the app and Keeps giving an alert that browser used is not supported and to use safari or chrome. I tried both as my default browser + deleted & re-downloaded the app but still get the same error msg.
Telehealth appointments do not show a Telehealth icon in the app as they do online, so difficult to tell apart from in-person appts.
Scheduler keeps freezing and has some delay in refreshing to reflect changing made online.
Also, difficult to switch from one provider schedule to another or view several provider schedules at the same time.
The app has potential, but please fix.
Telehealth appointments do not show a Telehealth icon in the app as they do online, so difficult to tell apart from in-person appts.
Scheduler keeps freezing and has some delay in refreshing to reflect changing made online.
Also, difficult to switch from one provider schedule to another or view several provider schedules at the same time.
The app has potential, but please fix.
Show more
Data not correct format?
Suddenly, the app does not work this week. It does not allow me to login. It says “the data couldn't be read because it isn't in the correct format” “the data is not in the correct format” then only option is to click “ok”.
I tried deleting it, restarting my phone, reinstalling it then after installation window pops up and says “using a third party keyboard is a liability”. Which the only option to respond is to click “yes”.
The I typed in my password. tried pasting in my password and the same message pops up about data not being in the correct format.
This is extremely frustrating. There’s enough bugs in the website app and now this. I may be switching EHRs.
I tried deleting it, restarting my phone, reinstalling it then after installation window pops up and says “using a third party keyboard is a liability”. Which the only option to respond is to click “yes”.
The I typed in my password. tried pasting in my password and the same message pops up about data not being in the correct format.
This is extremely frustrating. There’s enough bugs in the website app and now this. I may be switching EHRs.
Show more
app useless
Unable to use app since single sign on (SSO) has been rolled out.
Smooth!
Smooth and easy to use! As someone who likes to voice dictate his notes, this app makes it easy to do so!
Down for weeks!
Down for weeks!
Unable to get customer support in a timely fashion
Too expensive for poor Customer Service
Work ok at First
Overall, it works OK as an EHR app. However, when I switched to single sign on for my company, the app stopped working that was frustrating and it makes it difficult to use when my laptop is down.
NO LONGER WORKING
Since the most recent update the app is no longer working. Only getting an error message when trying to log in now.
Mobile App
Very handy App
Barely functional
Just vanilla EMR with basic function and astronomical cost that goes up with time without any improvement in functionality. I have been stuck with this turkey for 10 years now because it is hard to change.
Stop
I am giving it a negative review because every single time I log on I get asked for a review
Great App but it keeps crashing
This is a great app and makes it easy to take notes throughout the workday but it has recently been crashing and I cannot get it to open.
Physician
Many deficiencies. Time per script is excessive, can’t renew controlled substances where refills are prohibited because you can’t put in a refill! System is often unstable and throws me out, can’t delete compounds that have to be called in because they are not formulary, error messages on every prescription. Many more.
Show more
Supporting Browser?
None of the help files or training videos can be opened in the app. Keeps giving an alert that browser used is not supported and to use safari or chrome. I tried both as my default browser + deleted & downloaded the app but still get the same error msg. Fix please.
Not useful
Biggest issue lately is that they keep removing brand names and it causes the medication to not go through to pharmacy. The brand name is still being manufactured so there is no reason for this. Please fix this.
I cannot change pharmacy in the app, that would be helpful.
Asking me to accept cookies every time I log in regardless of already answering. Having 3 windows open up that you have to click off every time you start a new telehealth session.
Many fixes needed.
I cannot change pharmacy in the app, that would be helpful.
Asking me to accept cookies every time I log in regardless of already answering. Having 3 windows open up that you have to click off every time you start a new telehealth session.
Many fixes needed.
Show more
MD
I really love AdvancedMD MD because of its dynamic flow and it’s user-friendly tabs.
Not for patients
One of my providers uses AdvancedMD as their portal, but I can’t find the actual app to install. This one is the doctor side, the other one appears to be the same. Don’t you have one for patients to contact the doctors?
Too complicated unnecessary
It is painful that medication prescriptions do not transmit, we cannot do spellcheck in our note, too many windows, too many steps to complete a visit, different windows for everything, multiple scheduling views to operate, to schedule vs provide=view, zoom connectivity is spotty.
Fix it!
I have issues with AMD daily. Several times a day. It’s a huge mess.
