iPad
The biggest issue that I have is that when using my iPad and the Note Taker feature, the recording fails to upload. Waste of money when paying for a feature that does not work. Spoke to tech support over 2 weeks and was informed they are aware of the issue. However, no update or a refund for the feature not working properly. Searching for a new provider.
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Privacy Toggle
New “Privacy” feature does not allow privacy toggle to be switched “on.” When “off,” it allows Simple Practice to collect private client/patient data
Lack of privacy
There is a toggle that says it is retaining de identified client data Even though I do not use their AI and there is no way to turn it off. I chatted with the AI bot who said don’t worry about it since I don’t use the AI note taker but I want to be able to turn it off! Simple practice get it together before I leave the platform.
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clunky for anything not a therapy session, very frustrating customer support, bad accessibility
Simple practice is fine if the only thing you do is have 50 minute sessions with people who have no cognitive or physical challenges and don’t do any testing. When I asked about accessibility features in my intro “help” session I was told to publish a comment in their suggestion forum and no effort was made whatsoever for improvement. All billing is tied to the calendar which does not work for assessment even when billing in units, and there is not a good way to track deposits on large assessment charges. They push you VERY HARD to their AI chat bot and email for any support, which is very time consuming, (you must wait for replies to every question and 95% of the time my question is lost in translation) and will do everything they possibly can to not talk to you. Also questionnaires, notes, and other templates are extremely limited. However, I’ve been able to find a good platform for assessment/neuropsychology to move to.
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Exposed billing costs
I have used this app for over a year and the choice s of provider levels are bare minimum. I do not like that every level gives the provider the cost of service fees!!! I want only admin to have this information and billing. I am leaving and going to a EHR that doesn’t share this information with providers
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