Getting the other perspective
Working with Daryl feels like it is making positive changes in my current relationship
Fundamentally Broken
The application asks for me to provide a link to join the chat…
One, why am I being asked to type in a long url form when the risk of fat fingering it is 100%z
Two, if I do manage to type the url in correctly it does not open up a link to the meeting.
Three, if I open the link provided in an email or text message it requires me to resubmit the url on the website. Not the application that I have installed.
The workflow and logistics behind this application are fundamentally flawed. You’re not leaning into safer and more consistent authentication methods and your url doesn’t update with the application to make your dated approaches work correctly.
Hire an authentication service to integrate your application with for a better end user experience.
One, why am I being asked to type in a long url form when the risk of fat fingering it is 100%z
Two, if I do manage to type the url in correctly it does not open up a link to the meeting.
Three, if I open the link provided in an email or text message it requires me to resubmit the url on the website. Not the application that I have installed.
The workflow and logistics behind this application are fundamentally flawed. You’re not leaning into safer and more consistent authentication methods and your url doesn’t update with the application to make your dated approaches work correctly.
Hire an authentication service to integrate your application with for a better end user experience.
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Intermittent quality issues
Even when both sides of the conversation have stable and fast Internet connections, we have times when the audio gets choppy or the video freezes and this last appointment we had just gotten to the end of things when the whole connection dropped. This doesn’t seem to be an issue with either ends’ technology or connection, but something with the app and how it manages the meetings.
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Telehealth by SimplePractice
Amazing and easy to use for online appointments with the best health care!!! 🤗
App made provider miss our first appointment
I only used this app once, and it ruined the experience. After researching to find a provider, managing the insurance, and doing copious paperwork with much personal info for the provider, I joined the appointment as intended and the technology seemed fine. However, the provider was never notified of my arrival by Telehealth and we both ended up being stood up because of this app. I wasted a lot of time getting set up with the provider, but SimplePractice ensured I could not be seen or established as a client. SimplePractice owes explanations to the provider and to me. Henceforth, I will avoid all providers using this “service” by SP, as it does not do what it should. I’m livid.
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