Technology failures
Every session has another failure, usually Audio, across a dozen devices. Ruins experience.
Life saver
Love this app!!! I never forget my appointments!
Weird sound like cicadas in the background
I use this weekly and it’s very disruptive when the sound quality is bad and we have to disconnect and then try to get back on. Sometimes we have to just use FaceTime. It’s very unprofessional to have to do that.
Glitching background
The background does glitch a lot. I would like to see the therapist not the glitches flying around like angels all over the place.
Tremendous help
Helped me see with God’s perspective how to be a better man and not afraid to point out my flaws thank you so much for being you.
My therapist is Awsome
I really appreciate what the person she works with me. She’s patient and she’s got a great heart and she has boundaries and I appreciate all the things we’re learning together as a patient counseling thing it’s like Power on the Women’s side, being tough and I love it
And I didn’t get to thank her and I appreciate her and I hope that she has a great week
And I didn’t get to thank her and I appreciate her and I hope that she has a great week
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Good
I like it, but if you switch between apps while I. The waiting room the provider isn’t able to let you in, so you just have to wait. That’s fine though I just will tidy up while I wait.
Physical evaluation
I had a physical evaluation related to a trauma I went through, and I couldn’t have asked for a better experience. Victor Cotto was very professional, and made me feel comfortable throughout the process. He did an amazing job, and I truly appreciate the care and respect he showed me. Highly recommend!
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It
Kept disconnecting
Missing Features
There are core features missing from the platform, which the service team reports have no anticipated implementation. These include things like session timers for mobile telehealth meetings, and inability to receive partial payment support for invoices. When asked, support states plainly that there are no plans to implement these critical features.
Instead, they promote their new Ai data collection note transcriber features.
Instead, they promote their new Ai data collection note transcriber features.
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Appreciating Teresa
I am very thankful for my psychologist and to help me work through my stuff that I am going through. I appreciate the directness that I have been given .
Telehealth
Best thing smoking. Couldn’t make it to Dr. office but could video call. I love it here.
Works like a charm
No complaints with the portal by which allows my telehealth appts. I just have to remember not to touch my screen because it will go blank till I let it go and then I get my video call back. But as far as connecting? 100% always works and I'm never at home on WiFi for the hour call each week.
Telehealth
I love this app it helps me more calm to talk to my counslor
Dropped video
It seems recently that my telehealth sessions have been dropping with increased frequency, as well as difficulty connecting my Bluetooth headphones while participating in a telehealth appointment
Counseling Session
Our video sessions kept gong in and out which was distracting.
Connection
The quality keeps cutting in and out. I’ve been having issues these last two sessions trying to connect. And it’s very frustrating
Unreliable
Awful, unreliable app. Any incoming call or sometimes even alarms leads to the call dropping making it unusable on my phone.
Counseling
I am very appreciative for this site. It of course functions anywhere there is Internet. I have experienced it from distant places within the U.S. but also between here and Western Europe. There has been great quality most of the time. Even from Overseas the Audio and video has been perfect. There sometimes have been video glitches and interruptions domestically. The audio still holds up. I imagine that signal strength affects things. This may be any of many things. It is not necessarily the fault of Care Counselors or even internet services. Difficult to know. I would love to know why when it occasionally happens. However most of the time, it is a modern miracle. Thank you.
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Great quality service
The experience via Telehealth continues to be strong! I enjoy the great quality service each time I have my session.
