Teladoc is so convenient
Always kind and usually short waiting room time
Corporate issues
This app and service is great and very beneficial but I will be noting my one problem with the company because people should be aware of what could occur if they choose to use this very useful service. Long story short I had a lot of back and forth with the legal department and they don’t seem to care about facts and will close your account based in false accusations for seemly no reason at all.
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Most incompetent care
I received some of the most incompetent care of my life through Teladoc. When you know, you have a true kidney infection and not a bladder infection and the doctors continue to prescribe you something that will not treat a kidney infection. Even a simple Google search could tell you it’s the wrong medication after three visits with this Teladoc and they are unable to provide an adequate prescription and refused to give a refund even though they did absolutely nothing thank God for a MinuteClinic at CVS. It’s the only reason I’m probably still alive. Save yourself the hassle and the time and find a different place to get care. Teladoc is not the place to go
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Quick to see a doctor but doctors vary in personality
Had a quick, easy appointment but the doctor was rude and dismissive about my questions. He diagnosed the issue quickly though. It would be nice to able to ask for a female doctor. I was also told over a call that I’d have to likely pay 10 dollars max for an appointment but instead I had to pay 70 dollars. But hey that’s American healthcare for you!
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Disappointed communication and customer service
After over a 45 minute conversation being put on hold to only get transferred to a pharmacy like that got me nowhere I had to write this review. The Provider I spoke to over the phone during my visit gave me an instruction after less than 10 minutes of a conversation. “Go to the drugstore, pick up a urinalysis kit, take the test and call me back. How can I call and get you? I said. “Just call and they will put you in touch with me.” First off, there is no number to call, I had to google search your number. Second, the person who answered the call in customer service could not help me. So.. after 45 minutes of being on the phone with him, he transferred me to a pharmacy line. I had no other option than to make yet another telehealth visit. So.. now I’m going to be charged for 2 visits!!! Educate and train your providers! Train your customer service team. Both lack the knowledge to support your members!
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