App is a buggy mess
I’ve had technical issues with the app nearly every time I’ve used it. Today when I tried to “start my journey” with a new provider, I got an error message saying my session had expired, and I was logged out. When I logged in again, the same thing happened, on both my iPhone and my iPad, again and again. I tried to submit a ticket with tech support, and that resulted in more errors. When I called and requested tech support that way, I was connected with a person who could put me in touch with a provider but wasn’t actually with tech support. I hate this app.
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Frustrating
The docs are great for the most part. But the app itself is not even remotely user friendly. If you have a regular doc under one of the specialist areas, there is supposed to be a follow up button where you can message them if there is an issue with medication or something, but sometimes the button just isn’t there. Try to send them an image they asked for? Good luck! You can try to upload it to your medical info but that doesn’t guarantee they will be able to see it.
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Worthless app when you need it most
No tech support and inaccessible when you actually need to use it. Beyond frustrating.
Terrible Service
I have previously had swiftMD who was excellent at prescribing antibiotics and actually treating issues. So far used this service 3 times and all 3 wouldn’t even prescribe antibiotics offered over the counter options. Why am I paying for this. Will try to cancel through Employer.
Quick, easy, accurate
Doctor responded immediately, was kind & efficient. I appreciated his insight. It was helpful being able to speak with a doctor “live” and it saved me an unnecessary sick appt with my pcp.
