Love this app
very convenient
Amazing
Asha was amazing help me through all the steps to get on the system. Thank you
Horrible software, horrible support.
The software caused more anxiety and frustration than my actual mental health issues. Six months or so trying to get this software to work consistently, view notes and communications, read messages. Always with a roadblock from their support system. While my therapist was good, I cannot recommend the software or the company that runs it.
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App is a buggy mess
I’ve had technical issues with the app nearly every time I’ve used it. Today when I tried to “start my journey” with a new provider, I got an error message saying my session had expired, and I was logged out. When I logged in again, the same thing happened, on both my iPhone and my iPad, again and again. I tried to submit a ticket with tech support, and that resulted in more errors. When I called and requested tech support that way, I was connected with a person who could put me in touch with a provider but wasn’t actually with tech support. I hate this app.
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Frustrating
The docs are great for the most part. But the app itself is not even remotely user friendly. If you have a regular doc under one of the specialist areas, there is supposed to be a follow up button where you can message them if there is an issue with medication or something, but sometimes the button just isn’t there. Try to send them an image they asked for? Good luck! You can try to upload it to your medical info but that doesn’t guarantee they will be able to see it.
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