Unable to use App
When logging in to use the app, the app redirects you to use blue cross of MN’s web portal instead. The problem with this is the app is supposed to provide the cost of your doctors procedure codes, where as their web portal (website) does not. Blue cross blue shield has found another way to keep its customers in the dark about the our healthcare costs and another loop to waste time so we give up trying to figure out our out of pocket costs. Under the federal transparency in coverage rule, insurers are required to provide self service, Internet tools, like this app or online portals) to give members personalized cost sharing estimates. Because their app isn’t working, they are taking advantage of this loophole.
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AAccountability2468
Confusing and lacking medical knowledge
So today I went to refill my insulin only to be told by my pharmacist that it had been refused by the insurance company, and that they instead were suggesting an inhaled steroid for people with COPD and/or asthma in substitution of insulin!?!? then the insulin that I have been on now for four years, apparently is not covered under this plan so now they are substituting generic and even though I had prior authorizations through my previous plan with Blue Cross Blue Shield I am now required to get prior authorization again.
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GGi5466
Is this a joke?
I followed the email to make sure I have an account, downloaded the app and then logged in to my online BCBS account. That’s it?? This app just links me to my BCBS account?? Don’t waste my time and effort until you make this MUCH MORE user friendly before you offer it!!!
MMNNanook
Unable to log in
I was forced to migrate to the new app and cannot log in. It opens a login screen that is blank with no place to internet my user name or password. I called the support line and after 15 minutes on hold I gave up. I sent an email to their helpline two weeks ago without . When I called back today they acknowledge my call and email and said “they are still working on the problem “. I requested a callback
Attention Blue Cross. Open enrollment begins in two weeks.
Attention Blue Cross. Open enrollment begins in two weeks.
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KMKsk mn
Unusable
I used the app recently, and the developers seemed to have installed an unhelpful chatbot and created loads of new bugs. All my non-pharmacy claims have completely disappeared, and either the provider search is broken, or I somehow have no in-network Radiology & Imaging Services within 50 miles of me in a major metropolitan area. The chatbot, which I consulted about these issues, asked me if my justifiable frustration made me interested in Rula. Laughable. I’m genuinely not sure why this app exists in its current form
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CSCypress Searcher
Response from developer
Please reach out to us at 1-800-596-6994 and we can assist you with these issues!
