Is this a joke?
I followed the email to make sure I have an account, downloaded the app and then logged in to my online BCBS account. That’s it?? This app just links me to my BCBS account?? Don’t waste my time and effort until you make this MUCH MORE user friendly before you offer it!!!
Unable to log in
I was forced to migrate to the new app and cannot log in. It opens a login screen that is blank with no place to internet my user name or password. I called the support line and after 15 minutes on hold I gave up. I sent an email to their helpline two weeks ago without . When I called back today they acknowledge my call and email and said “they are still working on the problem “. I requested a callback
Attention Blue Cross. Open enrollment begins in two weeks.
Attention Blue Cross. Open enrollment begins in two weeks.
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Unusable
I used the app recently, and the developers seemed to have installed an unhelpful chatbot and created loads of new bugs. All my non-pharmacy claims have completely disappeared, and either the provider search is broken, or I somehow have no in-network Radiology & Imaging Services within 50 miles of me in a major metropolitan area. The chatbot, which I consulted about these issues, asked me if my justifiable frustration made me interested in Rula. Laughable. I’m genuinely not sure why this app exists in its current form
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Love it
Big fan of getting my reward points and being able to connect with my health care provider on a consolidated platform
Getting set up
I was very happy with the assistance that I got.





