Terrible all around
Do not receive text messages needed to login, reset, remind. Allow a person to provide alternative to reset login (email address), then follow security protocol. Ive accessed portal 1 or 2 x in last 6-12 months VIA MANY HOOPS. I’m unable to see my appointment confirmation - no mobile push notifications nor email (tho received an email to pre-check with NO personalization- like time, date, etc directing me to portal that I can’t access (see above) I wouldn’t normally submit a msg like this but assumed this would be solved for after so long.
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Takes forever to get password reset
After husbands face id didnt work, it asked for his password. That would not work. He then had to submit a request for a new password. Twice. Still did not work. Then sat on hold for almost 20 min to reach technical support. This app is great when it works. They need better and more technical support staff.
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Annoying
Send texts not emails for verification. Emails take forever to come and don’t always have service for. Horrible app
Test results is missing
Can no longer view test results in the app. It’s also really inconsistent. It’ll randomly just decide to not load anything in the app
Annoying
Send texts not emails that take forever to come and don’t always have service for.
