Needs Improvements
Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a function to see all outstanding lab orders or tests placed by your providers. It would also be nice to be able to see your specific care team in the app. Would like the ability to request medication refills in app like you can on MyChart.
Update: They keep removing functionality. Now you can no longer access your health records directly on the app. This app is very frustrating and vastly inferior to the regular MyChart app that other systems use by default.
Update: They keep removing functionality. Now you can no longer access your health records directly on the app. This app is very frustrating and vastly inferior to the regular MyChart app that other systems use by default.
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Response from developer
There is a Make an appointment option on the My Care screen. We do have a waitlist option available for certain types of appointments which you can see once you schedule an appointment. Please contact our support team at 952-853-8888 (M-F, 8 a.m. to 5 p.m., CT) if you need futher assistance with these features.
Good info, inconsistent UI
The app has great features but it loads different home screens at different times. I also have to restart it a bunch as it freezes. Up to date IPhone and app.
Can’t Use
Haven’t used Virtuwell since 2023 or before. I’m from California & tried getting a doctor’s appt online with Virtuwell online but it won’t let me now. Everything is gone. Nothing works. Website has changed. It sucks. 😔
Can’t Access
Whenever I try to login on website it says this: “We're sorry, something seems to have gone wrong.” App doesn’t work either.. Homepage is blank!! Really want to set a doctor’s appt but looks like I’m going to have to look elsewhere..
Marsha Rochow
I can’t get in!!!
