Takes forever to get password reset
After husbands face id didnt work, it asked for his password. That would not work. He then had to submit a request for a new password. Twice. Still did not work. Then sat on hold for almost 20 min to reach technical support. This app is great when it works. They need better and more technical support staff.
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Annoying
Send texts not emails for verification. Emails take forever to come and don’t always have service for. Horrible app
Test results is missing
Can no longer view test results in the app. It’s also really inconsistent. It’ll randomly just decide to not load anything in the app
Annoying
Send texts not emails that take forever to come and don’t always have service for.
Needs Improvements
Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a function to see all outstanding lab orders or tests placed by your providers. It would also be nice to be able to see your specific care team in the app. Would like the ability to request medication refills in app like you can on MyChart.
Update: They keep removing functionality. Now you can no longer access your health records directly on the app. This app is very frustrating and vastly inferior to the regular MyChart app that other systems use by default.
Update: They keep removing functionality. Now you can no longer access your health records directly on the app. This app is very frustrating and vastly inferior to the regular MyChart app that other systems use by default.
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Good info, inconsistent UI
The app has great features but it loads different home screens at different times. I also have to restart it a bunch as it freezes. Up to date IPhone and app.
Can’t Use
Haven’t used Virtuwell since 2023 or before. I’m from California & tried getting a doctor’s appt online with Virtuwell online but it won’t let me now. Everything is gone. Nothing works. Website has changed. It sucks. 😔
Can’t Access
Whenever I try to login on website it says this: “We're sorry, something seems to have gone wrong.” App doesn’t work either.. Homepage is blank!! Really want to set a doctor’s appt but looks like I’m going to have to look elsewhere..
Marsha Rochow
I can’t get in!!!
Needs to be more integrated with user benefits
I can even see my HRA balance nor submit a claim.
Patient
I can’t get in!!!
No FSA Claims
Worthless until I can submit FSA claims. If it has that function I couldn’t find it.
Notification Feature requested
I’m here at my son’s 2 pm appointment by taking an hour off from work but now they tell me they are running behind by 30 mins and could be more. Need a feature added that sends push notification in the app or notifies via text message about appt status so people don’t waste their time.
Pure garbage
I can even see my HRA balance nor submit a claim.
Never loads
Never loads properly for me, always have to go to the web page browser to click into messages and visits
Appointment check-in process is confusing
Have someone walk through the appointment check-in process. The verbiage used isn’t clear. After walking through the confirmation of health conditions and Drugs, a box pops up that says you’re ready for check in, and in that box, it says a button to see future appointments. It never confirms that you ARE checked in! And what’s the purpose of having a button to see future appointments in the same box of your notice that you’re ready to check in? It’s just confusing. It should follow the industry example of airline check-in.
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Horrible
Terrible ‘Insurance Company’, good luck with claims, try your best to use someone else. They’re predatory, only there to take. Wish them the worst.
Needs Improvements
Missing the functionality to schedule appointments directly in app like MyChart can, the appointment link brings you to a website instead. Would be nice to be able to add yourself to a waitlist for all departments like you can for certain other appointments, especially speciality departments such as GI which takes like 6 months to get into. It would be very helpful to have a function to see all outstanding lab orders or tests placed by your providers. It would also be nice to be able to see your specific care team in the app. Would like the ability to request medication refills in app like you can on MyChart.
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Find another way!
Authentication codes are a waste of my time. I won’t be checking in online anymore. And I don’t care if they are to keep my account protected. Find another way to protect my account than to waste my precious time waiting for a code! I’ll be going back to calling the dr office and checking in in person!
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Insurance
Awful
