Useless
Response from developer
Thank you for your feedback. We're sorry to hear you had difficulty finding the pool schedule and that your experience was frustrating. While the app provides access to information from your facility, external links and certain content are managed directly by the facility and are not controlled by the app developer. We encourage you to share this feedback with your facility as well, as it may help them identify ways to create a more user-friendly experience for their members. We appreciate you taking the time to share your thoughts.
Display/navigation issues
A great UI improvement I’d love to see is the option for users to select desired schedules at their y to “stick” and display with 1-2 clicks instead of routing through the websites schedule options (that display poorly on my phone in the app). My Y recently stopped publishing the PDF of its pool schedule (which could simply refresh each week in my browser). It now takes about five clicks and an unfriendly interface to look for the lap swim schedule each day I search. Within the app, I also can’t toggle between the schedule page options due to display issues on my device (eg indoor vs outdoor pool schedule). Please build on the “my Y” designation to enhance what pulls into a user’s view based on their interests and reduce how many clicks it takes to check schedules!
I also haven’t been able to find where to view visit counts in the new app.
Response from developer
Thank you for sharing your experience. Your feedback is appreciated and valuable to our team. We will be sure to pass along your suggestions to the rest of our team. If you have any questions or need further assistance, please reach out to our support team at support@upaceapp.com. Thank you!
Fix the app
The schedules on the app don’t coincide with the schedules at the Y. Multiple facilities have differing schedule policies and the app comes across like an afterthought. The previous app allowed you to see ,the times per month you came to the Y, that feature is gone. I’ve yet to see my workouts on the app. Fix the app so that , it works efficiently.
Response from developer
Thank you for your review. We are sorry to hear you experienced difficulties within the app. The schedules within the app should coincide with what is provided on the website, but that is something that is controlled by your facility and not the app developer. We suggest getting in touch with your facility to address the issues you are seeing. Thank you!
Dysfunctional App
Response from developer
Hi! We are sorry to hear you are experiencing issues within the app. Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you. Thank you!
No functionality
Response from developer
Hi! We are sorry to hear your barcode has not been appearing within the app. Please reach out to YMCA of the North staff directly to ensure you have been assigned a barcode. Thank you!
