YMCA of the North User Reviews

Name: YMCA of the North
Rating: 1.77465 (71 reviews)

YMCA of the North

Attollo Technology LLC

💪 Health & Fitness

Customer Experience

Positive experience10.5% of reviews

Neutral5.3% of reviews

Negative experience84.2% of reviews

~ Based on 38 written reviews from the US App Store.

What users say

Summarized from real user reviews of YMCA of the North. Based on 71 reviews and a 1.8/5 average, it highlights the 2 positives and 6 negatives reviewers mention most about this Health & Fitness app.

Positive things

⭐Love the New App!
🚀Great new features

Negative things

🔍Can't find class schedules
🤔Less functionality than previous app
🤯Clunky interface
🙄Useless app
🤔Reduced user experience
🤯Where is everything?

Is YMCA of the North Safe?

YMCA of the North does not appear safe based on available data. AppsHunter Safety Score for YMCA of the North is 43/100.

This assessment is based on 71 user ratings, with an App Store average of 1.8/5.

Safety Analysis

16.4% of ratings point to a safe experience

3.6% of ratings suggest some concerns

80.0% of ratings point to a risky experience

~ Based on 55 App Store ratings for YMCA of the North.

Is YMCA of the North Legit?

YMCA of the North appears legitimate, with a few gaps. AppsHunter Legitimacy Score for YMCA of the North is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Useless

Sincerely the most confusing app I’ve ever downloaded. Examples- I went to see what the pool schedule was today. When I finally found the schedule it took me out of the app and then told me to download the app to get the most updated info.

🦉🦉🦉4

2 months ago

Response from developer

Thank you for your feedback. We're sorry to hear you had difficulty finding the pool schedule and that your experience was frustrating. While the app provides access to information from your facility, external links and certain content are managed directly by the facility and are not controlled by the app developer. We encourage you to share this feedback with your facility as well, as it may help them identify ways to create a more user-friendly experience for their members. We appreciate you taking the time to share your thoughts.

Display/navigation issues

I’ve run into a lot of display/selection issues in this app - from a feedback form that I can’t use because the location field is required and options don’t display on my device to schedule display issues with multiple scroll bars and a schedule selection field that won’t display.

A great UI improvement I’d love to see is the option for users to select desired schedules at their y to “stick” and display with 1-2 clicks instead of routing through the websites schedule options (that display poorly on my phone in the app). My Y recently stopped publishing the PDF of its pool schedule (which could simply refresh each week in my browser). It now takes about five clicks and an unfriendly interface to look for the lap swim schedule each day I search. Within the app, I also can’t toggle between the schedule page options due to display issues on my device (eg indoor vs outdoor pool schedule). Please build on the “my Y” designation to enhance what pulls into a user’s view based on their interests and reduce how many clicks it takes to check schedules!

I also haven’t been able to find where to view visit counts in the new app.

Shoreview Y swimmer

2 months ago

Response from developer

Thank you for sharing your experience. Your feedback is appreciated and valuable to our team. We will be sure to pass along your suggestions to the rest of our team. If you have any questions or need further assistance, please reach out to our support team at support@upaceapp.com. Thank you!

Fix the app

The app is great in theory, but it doesn’t work in real time.
The schedules on the app don’t coincide with the schedules at the Y. Multiple facilities have differing schedule policies and the app comes across like an afterthought. The previous app allowed you to see ,the times per month you came to the Y, that feature is gone. I’ve yet to see my workouts on the app. Fix the app so that , it works efficiently.

james kingg

3 months ago

Response from developer

Thank you for your review. We are sorry to hear you experienced difficulties within the app. The schedules within the app should coincide with what is provided on the website, but that is something that is controlled by your facility and not the app developer. We suggest getting in touch with your facility to address the issues you are seeing. Thank you!

Dysfunctional App

I'm unable to login to my YMCA of the North account despite being able to earlier, and prior to this, I was unable to change my default YMCA to Southdale and it was just stuck on Andover. Viewing gym schedules too was awful as the scrolling was being wonky going side to side and didn't even allow me to scroll all the way down. Then I press to reserve a spot and it tells me to sign in again even though I'm on the app.

Diddee67

4 months ago

Response from developer

Hi! We are sorry to hear you are experiencing issues within the app. Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you. Thank you!

No functionality

The whole reason I got the app was so I could virtually check in, but when I hit the check in button it says “barcode value is empty”. Completely pointless app if I can’t use the main function it advertises.

Swimeaj

5 months ago

Response from developer

Hi! We are sorry to hear your barcode has not been appearing within the app. Please reach out to YMCA of the North staff directly to ensure you have been assigned a barcode. Thank you!

Doesn’t work

Doesn’t show gym schedule and just goes back to the website where it says
download the app.

Ablublah1998

5 months ago

Response from developer

We're sorry to hear you haven't been able to find the gym schedule you are looking for. If you are having trouble locating the gym schedule, please speak with a member of the front desk staff so they can assist you further. Thank you!

Very difficult

Works about 50% of the time. Not easy to navigate.

Thayer 75

7 months ago

How Was This An Uprade?

The new app is absolutely worthless. I now have to do all my registrations on my laptop. So frustrating!!! Can whoever responds to these reviews speak to what is actively being done to respond to the overwhelming number of poor reviews? This needs to be fixed ASAP.

SpinGirl123

a year ago

Response from developer

Hi, we are so sorry to hear of your frustration within the app! Please reach out to our support team at support@upaceapp.com so we can learn more about the issues you are experiencing and help troubleshoot further. We look forward to hearing from you.

Missing apple wallet integration

I really use this app for one thing. Checking in when I arrive at the Y. I know there are lots of other uses, but I go there to swim and it’s very simple.

I’m not sure why you had to remove the Apple wallet integration from the previous version. It makes the process much Simpler. I’d love to see you bring it back.

Please.

Pretty please.

:-)

Jimguenter

a year ago

Response from developer

Hi, thank you for sharing your feedback with our team! We've passed this along to our developers to see if this is something we can do.

How to link to Apple Watch

can you link to Apple Watch, can’t find how to do that in app

Pjjana

a year ago

Response from developer

Thank you for your review! This is not something the app can do at this time, however, our team will be exploring the possibilities for the near future!

Has messed up my membership -never loads

I love the Y but hate this app and everything they did when they turned on this new platform and app. There’s no one to call for support. I work in UX and think an untrained monkey designed this. I have to open the app while still 1 block away from the facility for it to show my bar code because once in the parking lot/building and near their WiFi I get a blank screen. Desk person say I MUST connect to their unsecured WiFi each time I come in to get it to work. (That is bad!) I finally have had it and asked for a plastic card again. Yes, I’m that mad and frustrated!

4 good UX

a year ago

Worse Filtering Functionality

The previous app allowed you to filter by multiple class types and locations at once. The new app allows you to filter by a single location and a single class type at a time.

I no longer feel like the app is an effective way to plan which classes to attend.

IsaacMSP

a year ago

Response from developer

We are sorry to hear about your experience with the new app! We've brought this back to our developer to see the possibilities to allow for filtering by multiple facilities. If this is a possibility, we will make it happen! If you have any questions, please feel free to reach out to our support team at support@upaceapp.com and we'll be happy to assist you.

Updated from 1 star

Only b/c I got into the app and could find my location. Still the one thing I used all the time is gone! I loved being able to click on the class and have the option to add it to my iCal. This was NOT a reservation for a class with a size limit, simply a reminder that I had identified a class I was interested in. Why is that simple, helpful feature gone? The previous review that I wrote was misunderstood by whoever answered it.

Kimerly50

a year ago

Response from developer

Oh no! We are sorry to hear you had some trouble logging into the app. You can log into the app using the email address associated with your membership. To add a reservation to your personal calendar, please ensure you have allowed full access within the app's settings. If you need further assistance locating a class within the class schedule, please reach out to a staff member at your location and they will be able to assist you.

Looks good at first, not so great in reality

Like others have said, the functionality of the app is not great. I wish they would reduce the number of pop ups you get when you tap on certain categories, and just integrate the pop up’s information into the app itself. Also, I’m unable to check in with the app, because it says the “Barcode value is empty”, so I’m always having to use my card, which is fine, but it would be nice to be able to use the app as well.

AppReviewsName1

a year ago

Response from developer

Thank you for sharing this review. We are sorry to hear you're experiencing any issues with pop ups and an empty barcode field! Please reach out to our support team at support@upaceapp.com and we'll be happy to assist you further. Thank you!

Terrible upgrade?

Couldn’t log in. Can’t add a class to my iCal calendar. Filters don’t work (showed nothing available today for my chosen location. Bring back the old app.

Kimerly50

a year ago

Great APP

Nice updated version. Better than the old APP

Laura in Charge

a year ago

Response from developer

Thank you so much for your 5 star rating! We are thrilled to hear you are enjoying the app!

The app isn’t hard but it’s a change

Let’s be honest — change isn’t always easy. Like many longtime members, I was used to the old system and felt a bit hesitant when I first saw the new YMCA North app. But after spending some time with it, I’m genuinely excited about where this is heading.

The new features and layout definitely take a little getting used to, but I can already see the potential. It’s clear that this app is being built with the future in mind — better tools, more ways to connect, and a smoother experience for members.

It’s not perfect yet, but I’m thrilled to see how it continues to develop. Good things come with time — and this is a great start.

Smellyalater4ever

a year ago

Response from developer

Thank you so much for your 5 star review!! We are so happy to hear you are excited about the new app and all the possibilities the come with it. We agree embracing change is an adjustment but we are so happy to hear you see all the wonderful possibilities this app offers. If you have any questions or need assistance with anything in-app related, please feel free to reach out to our support team at support@upaceapp.com. Enjoy!

Schedule???

Where is the class schedule? It’s difficult to find and not easily accessible. I used to easily check class times and see if there were cancellations before I came to the y. Can’t find it any more😫

Tags fan

a year ago

Response from developer

Hi, we are sorry to hear you were having trouble locating class schedules. Class schedules were launched on May 30th so you should now see the Group Exercise classes listed under "Experiences" within the app. If you need any assistance, please feel free to reach out to our support team at support@upaceapp.com and we'll be happy to assist in any way possible.

Disappointed

Love the Y and what it does for the community but this new app is disappointing. Can’t get it to load my barcode to scan in an emails to get help remain unanswered. The rest of the app is a downgrade from previous experience IMO.

Minneapolitan

a year ago

Response from developer

We are so sorry to hear of your experience within the app. The barcode is shown within the app only for checking into your facility's building. If there were any support questions, those would be directed to your specific facility's staff members and not to the developer. If you have any unanswered questions that pertain to your location or membership, please reach out to a staff member for assistance. If you are experiencing any other in-app issues, please feel free to reach out to our support team at support@upaceapp.com and we'll be happy to assist.

Can't log in - App migration is not good!

What a terrible migration process. You should make it effortless for users when migrate them from old app to this new app. Can't log in, and false information show. No other way to log in. Migration is hard, but it's totally doable.

hai3au

a year ago

Response from developer

Hi, we're sorry to hear of your experience within the app and to hear you've had trouble logging in. If you're still having login issues, please reach out to our support team at support@upaceapp.com and we'll get you up and running as quickly as possible!