Confusing and lacking medical knowledge
So today I went to refill my insulin only to be told by my pharmacist that it had been refused by the insurance company, and that they instead were suggesting an inhaled steroid for people with COPD and/or asthma in substitution of insulin!?!? then the insulin that I have been on now for four years, apparently is not covered under this plan so now they are substituting generic and even though I had prior authorizations through my previous plan with Blue Cross Blue Shield I am now required to get prior authorization again.
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Is this a joke?
I followed the email to make sure I have an account, downloaded the app and then logged in to my online BCBS account. That’s it?? This app just links me to my BCBS account?? Don’t waste my time and effort until you make this MUCH MORE user friendly before you offer it!!!
Unable to log in
I was forced to migrate to the new app and cannot log in. It opens a login screen that is blank with no place to internet my user name or password. I called the support line and after 15 minutes on hold I gave up. I sent an email to their helpline two weeks ago without . When I called back today they acknowledge my call and email and said “they are still working on the problem “. I requested a callback
Attention Blue Cross. Open enrollment begins in two weeks.
Attention Blue Cross. Open enrollment begins in two weeks.
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Unusable
I used the app recently, and the developers seemed to have installed an unhelpful chatbot and created loads of new bugs. All my non-pharmacy claims have completely disappeared, and either the provider search is broken, or I somehow have no in-network Radiology & Imaging Services within 50 miles of me in a major metropolitan area. The chatbot, which I consulted about these issues, asked me if my justifiable frustration made me interested in Rula. Laughable. I’m genuinely not sure why this app exists in its current form
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Love it
Big fan of getting my reward points and being able to connect with my health care provider on a consolidated platform
Getting set up
I was very happy with the assistance that I got.
Terrible app
This is a terribly designed app and some functions do not work. Some screens hide information and can only be seen in landscape view, but the header footer take up 90% of the screen. Very poorly done. Searching for local care in MN brings up service providers in Ohio. Did anyone beta test this app before release?
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Goals
I love having the goals to meet each day with sleep, calories and steps!
Inaccurate
I used the app to find a doctor … just to find out from BCBS customer service that their app is out of date and the doctor was not in my network. It feels pretty useless to use the app if it can’t be trusted.
Critiques
You people waist more paper than half the other companies businesses combined
Make it easier
The website and app make paying premiums difficult. There should be a direct link to premium payments. Instead I need to navigate multiple pages to get to the payment page. What should take me no more than 2 minutes ends up taking 5 to 10 minutes and just wastes my time.
BcBS
Their stuff stinks
Paying
Not easy to find where to pay
Won’t let you see details
Let’s you login but all you can see is three pages has nothing to do with claims or benefits. Terrible upgrade.
Epay
Have an Epay link on the dashboard. I shouldn’t click “pay bill” in my email and then search around for a link to Epay.
Hey
It’s a joke. Don’t even have eob. The worst blue cross shield ever is Minnesota.
FIX IT!!!!
I’m sick and tired of having to gbe through 3 goddamn pages on the app and 5 pages on web browser just to pay my monthly premium. This is nonsense and completely annoying!!
Glitchy app
Accidentally tapped on chat to get help and now no matter how many times I log out or close the app it always tries to start a new conversation with no way to exit that screen
Zero stars!
Your insurance sucks! If I paid my bills with the money I pay you each month, I wouldn’t have a balance. I’ve never had such horrible insurance before. I can’t afford to get sick, and I can’t afford to pay your premiums. Ridiculous!!
So inefficient
Edit: also there is error. Under “Lin Health” it says “chronic pan manager” instead of “pain”’… The number of times it brings you to the webpage to then have to log in again instead of just working on the app—which we downloaded to Avoid the Webpage—is that obnoxious. Then I can’t find any information on providers—literally none. And when I try to get my member id # by clicking their link, instead of bringing it up in the app, it goes to the website AGAIN and gives me instructions on how to find it on my paper one. I was using my phone for a reason, and if you can download it off of there, it should just bring you to it.
Then it tells me to download a different blue cross app instead which is 300 times Worse! All of this is no better than talking to their AI for 6 hours just so it understands your name. Might as well just call them—wasting your day away regardless.
Then it tells me to download a different blue cross app instead which is 300 times Worse! All of this is no better than talking to their AI for 6 hours just so it understands your name. Might as well just call them—wasting your day away regardless.
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