Inaccurate
I used the app to find a doctor … just to find out from BCBS customer service that their app is out of date and the doctor was not in my network. It feels pretty useless to use the app if it can’t be trusted.
Critiques
You people waist more paper than half the other companies businesses combined
Make it easier
The website and app make paying premiums difficult. There should be a direct link to premium payments. Instead I need to navigate multiple pages to get to the payment page. What should take me no more than 2 minutes ends up taking 5 to 10 minutes and just wastes my time.
BcBS
Their stuff stinks
Paying
Not easy to find where to pay
Won’t let you see details
Let’s you login but all you can see is three pages has nothing to do with claims or benefits. Terrible upgrade.
Epay
Have an Epay link on the dashboard. I shouldn’t click “pay bill” in my email and then search around for a link to Epay.
Hey
It’s a joke. Don’t even have eob. The worst blue cross shield ever is Minnesota.
FIX IT!!!!
I’m sick and tired of having to gbe through 3 goddamn pages on the app and 5 pages on web browser just to pay my monthly premium. This is nonsense and completely annoying!!
Glitchy app
Accidentally tapped on chat to get help and now no matter how many times I log out or close the app it always tries to start a new conversation with no way to exit that screen
Zero stars!
Your insurance sucks! If I paid my bills with the money I pay you each month, I wouldn’t have a balance. I’ve never had such horrible insurance before. I can’t afford to get sick, and I can’t afford to pay your premiums. Ridiculous!!
So inefficient
Edit: also there is error. Under “Lin Health” it says “chronic pan manager” instead of “pain”’… The number of times it brings you to the webpage to then have to log in again instead of just working on the app—which we downloaded to Avoid the Webpage—is that obnoxious. Then I can’t find any information on providers—literally none. And when I try to get my member id # by clicking their link, instead of bringing it up in the app, it goes to the website AGAIN and gives me instructions on how to find it on my paper one. I was using my phone for a reason, and if you can download it off of there, it should just bring you to it.
Then it tells me to download a different blue cross app instead which is 300 times Worse! All of this is no better than talking to their AI for 6 hours just so it understands your name. Might as well just call them—wasting your day away regardless.
Then it tells me to download a different blue cross app instead which is 300 times Worse! All of this is no better than talking to their AI for 6 hours just so it understands your name. Might as well just call them—wasting your day away regardless.
Show more
Not helpful
I just want to easily click somewhere and pay my insurance.
Terrible
I used the chat function and there’s no way to close it! It covers the whole screen. Stupid design.
Doctors
Many of the Drs listed in The app are not updated and not in my network
Why. Can’t. I. Pay. My. Bill
Why is it impossible to pay your bill on this app? These past couple of months the e-bill link brings me to the wrong page? So essentially it’s impossible to pay your bill using this app, which means you can’t pay your bill on your phone since every time you try going through the browser, they bring you back to the app. Nice job, Blue Cross. Who are your app developers?
Show more
In network search by facility would be much more helpful!!
In network search by facility would be much more helpful!!
Why?
Silly app that won’t let you log out. It freezes. Provides very little useful information.
Meh
Poorly designed, messy, convoluted, recommended wrong doctor. Not up to date with my medical info. I’m glad I didn’t turn on notifications.
Horrible app
This is the worse app ever. It’s been awful for years but they force you to use it if you try to log in on the web page. It doesn’t have any of the information in there, that you need. It’s missing half the stuff it should have. You can’t log things or find any information I try to call to get help and the representative have absolutely no clue how to help. Each year it gets worse but there is no other choice to get the items or earn the items you need. Absolutely frustrated with this company, insurance and app!
Show more
