Terrible navigation
The portal jumps around, won't let me update my address from the random one in there, showing me providers that aren't accepting new patients
Claims Appeal Dashboard
Doesn’t exist but it says it does.
Disappointed with UMR
Very disappointed with UMR. My wife had her annual first visit with her PCP, which we expected to be covered as a preventive visit. UMR processed it as a regular office visit, and we were charged a $50 copay.
I contacted UMR regarding the claim, but I was not satisfied with the explanation or resolution. It is frustrating to pay for health insurance and then have to fight over whether a routine annual preventive visit is covered appropriately.
I hope UMR improves the way preventive visits are processed and makes coverage decisions clearer and more consistent for members.
I contacted UMR regarding the claim, but I was not satisfied with the explanation or resolution. It is frustrating to pay for health insurance and then have to fight over whether a routine annual preventive visit is covered appropriately.
I hope UMR improves the way preventive visits are processed and makes coverage decisions clearer and more consistent for members.
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Needs improvement
Very difficult to navigate and locate what I am looking for
Not convenient as first time user
I need to access my insurance card, but have no idea what my login would be since i’m a new user. i tried to register and submitted the necessary member id and group number, but instead of rerouting me to a way of verifying my information and getting signed in, it just very unhelpfully told me i already have an account and to login.
I tried an email that i thought would be the login and requested a reset password. no confirmation if the email was right or not, just said “If you have a phone number registered with this email we’ll send you a code”.
Okay? I still have no clue how to sign in and there isn’t any number to call over the weekend. I shouldn’t have to trial and error every possible email to see if it happens to have my phone number attached. I literally HAVE my member id and group number for my insurance plan. It KNOWS I have something set up but offers 0 real solutions to help me get signed in. I don’t know when I would’ve already registered and the options to try and recover my username/email and password are wholly unhelpful. I am so annoyed.
I tried an email that i thought would be the login and requested a reset password. no confirmation if the email was right or not, just said “If you have a phone number registered with this email we’ll send you a code”.
Okay? I still have no clue how to sign in and there isn’t any number to call over the weekend. I shouldn’t have to trial and error every possible email to see if it happens to have my phone number attached. I literally HAVE my member id and group number for my insurance plan. It KNOWS I have something set up but offers 0 real solutions to help me get signed in. I don’t know when I would’ve already registered and the options to try and recover my username/email and password are wholly unhelpful. I am so annoyed.
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