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Included Health

Included Health

formerly Grand Rounds

36K ratings
459 reviews
#123 in free Medical
🏥 Medical
Free

Details

Released
August 23, 2014
Updated
October 22, 2026

Developer

Included Health, Inc.
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About

Access employer-provided healthcare benefits to track spending, find quality doctors, and get 24/7 health advice. Connect with experts for unbiased insurance support, second opinions, and mental health care. Available at no cost to you.

✓Track healthcare spending
✓Find high-quality doctors
✓24/7 health advice
✓Unbiased insurance and claims support
✓Expert second opinions
✓Virtual primary, urgent, and mental health care
Show original description

What users say about Included Health

Reviews of Included Health are mixed: the Medical app is rated 4.9/5 from 36K App Store ratings. What users like most: convenient and easy to use, helpful customer service. Top complaints: app crashes and connection issues, confusing and unintuitive UI. Summarized from real user reviews.

Positive things

  • 🚀Convenient and easy to use
  • 👍Helpful customer service
  • 💡Valuable second opinion service
  • 🚑Provides access to virtual care
  • 🔍Helps find in-network providers

Negative things

  • 🐛App crashes and connection issues
  • 🤯Confusing and unintuitive UI
  • ⏱️Long wait times for virtual appointments
  • 🤔Coordination of care issues
  • 🤷‍♀️Missing key functionality
See all reviews
+2

What's New in Included Health

2026.43.2

October 22, 2026

We’ve made stabilization and performance improvements to make the app work better for you. If you have any feedback or experience any issues, please reach out to member-services@includedhealth.com

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Charts

Top Free

📉 123-7

Medical

This app dropped -7 positions in Medical chart.

Last updated on October 24, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Successful

What streaming convenient on a Friday when my primary care and OB couldn't get me in to be seen... It was nice to be able to talk to a doctor and have my questions answered!!
BBamabmabmabannnnN

Virtual Chat

Great help scheduling a virtual urgent care visit. Alysha was patient, emphatic and helpful.
NNYQR

This is terrible

Mostly not helpful, and going to my insurance directly is still better than this – that’s saying a lot. The app is currently also not great with UX design, and the emphasis on deflection towards AI is so misguided. I don’t need to know if my plan “might” cover a procedure; I need to be 100% sure which is why I’m asking in the first place. I wish Google stopped using Included Health altogether for employees.
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AAnubis3562

Awful

Worst app. MFA never seems to send me a code and the things I want most take 20 mins to find if I can find them at all.
SStretchEC

Alway helpful information and assistance

Wether it is going online, calling, or just chatting with someone, the services are always incredible. The nurses are so caring and attentive to your needs. I aways know I am getting the best advice possible.
FFun244
See 454 more reviews

User experience

🐞

Reported Bugs

3 issues

Login and account issues

Bug

Appointment scheduling problems

Bug

Inconsistent app performance

Bug
✨

Requested Features

4 requests

Ability to add insurance card to digital wallet

Feature

Improved notification system

Feature

More detailed claims and billing information

Feature

Better provider search functionality

Feature

FAQ

What does Included Health do?

Included Health is a healthcare benefit provided by employers. It helps members track healthcare spending, find high-quality doctors, get 24/7 health advice, and receive support with insurance and claims. It acts as a team of healthcare experts available via phone, app, or online.

What are the key features of Included Health?

Key features include access to primary, urgent, and mental health care (in-person or virtual), unbiased insurance and claims support, expert second opinions from leading specialists, and 24/7 access to a care team for health questions. It also supports chronic conditions and advocates for specific communities.

Is Included Health free to use?

Yes, Included Health is free to activate and use for members. Your employer has already covered the cost of this benefit, so you do not have to pay anything to access its services.

Who can access Included Health?

Included Health is available to members and their covered dependents who are enrolled in an employer-sponsored benefits plan that includes coverage of Included Health. Many top employers, including a third of the Fortune 100, provide this service to their employees.

What kind of medical issues can virtual care providers treat?

Virtual care providers can treat hundreds of issues, including common ailments like colds, flu, urinary tract infections, allergies, headaches, sprains, and skin conditions. They can also order labs and screenings to support preventative care.