Poor “health” app
My employer requires us to use Twin Health to earn health insurance discounts and MRA funds. When I first downloaded the app, I was actually excited about the program—especially the scale and the ability to monitor my blood sugar. A month later, I still haven’t received either of those items.
I consider myself a relatively healthy person, and I also studied dietetics, so I have an educational background in nutrition. That makes some of the guidance from this app particularly concerning. Based on my goals, the app set my daily macros at approximately 200g of fat, 40g of protein, and 30g of carbohydrates. Those targets are not appropriate for me, yet there is no way to adjust them.
The food-rating system is equally baffling. Foods like apples and oatmeal are marked red, implying they are poor choices, while something like a bag of chips can apparently be considered acceptable. It’s difficult to take the nutritional guidance seriously when recommendations like this are presented without meaningful context.
The “care team” experience has also been incredibly frustrating. Responses frequently feel generic and automated, and sometimes I receive no useful response at all. I was instructed to schedule bloodwork but was given no guidance about fasting. I only learned from Quest that the labs were supposed to be fasting labs. Unfortunately, I had scheduled an afternoon appointment and could not reasonably fast until then.
What should have been a simple cancellation and rescheduling became another problem. I declined the appointment confirmation, yet Twin Health marked me as having missed the appointment. Now I continue receiving automated messages telling me to complete my bloodwork, while the app will not allow me to schedule another appointment. Reaching out to the care team has resulted in either generic responses or no resolution.
This is especially frustrating because participation is tied to financial healthcare incentives through my employer. At this point, instead of helping me improve my health, the program feels like a series of automated roadblocks that may ultimately prevent me from receiving the incentives I’m required to use the program to earn.
I started this program genuinely excited to participate. A month in, I’m mostly frustrated by questionable nutritional recommendations, missing equipment, poor communication, and basic logistical problems that the app and care team seem unable to resolve.
I consider myself a relatively healthy person, and I also studied dietetics, so I have an educational background in nutrition. That makes some of the guidance from this app particularly concerning. Based on my goals, the app set my daily macros at approximately 200g of fat, 40g of protein, and 30g of carbohydrates. Those targets are not appropriate for me, yet there is no way to adjust them.
The food-rating system is equally baffling. Foods like apples and oatmeal are marked red, implying they are poor choices, while something like a bag of chips can apparently be considered acceptable. It’s difficult to take the nutritional guidance seriously when recommendations like this are presented without meaningful context.
The “care team” experience has also been incredibly frustrating. Responses frequently feel generic and automated, and sometimes I receive no useful response at all. I was instructed to schedule bloodwork but was given no guidance about fasting. I only learned from Quest that the labs were supposed to be fasting labs. Unfortunately, I had scheduled an afternoon appointment and could not reasonably fast until then.
What should have been a simple cancellation and rescheduling became another problem. I declined the appointment confirmation, yet Twin Health marked me as having missed the appointment. Now I continue receiving automated messages telling me to complete my bloodwork, while the app will not allow me to schedule another appointment. Reaching out to the care team has resulted in either generic responses or no resolution.
This is especially frustrating because participation is tied to financial healthcare incentives through my employer. At this point, instead of helping me improve my health, the program feels like a series of automated roadblocks that may ultimately prevent me from receiving the incentives I’m required to use the program to earn.
I started this program genuinely excited to participate. A month in, I’m mostly frustrated by questionable nutritional recommendations, missing equipment, poor communication, and basic logistical problems that the app and care team seem unable to resolve.
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S🐘Shandals 🐘🐘🐘🐘
Avoid
The Twin Health app is plagued by basic technical flaws and deceptive design. Calorie counts are often flat-out wrong, and the metrics and dates in "Insights & Goals" are consistently incorrect. Basic UI functionality like copy-and-paste doesn't even work in the chat. To make matters worse, the in-app Twin AI routinely gives instructions that directly contradict the human care team's messages.
Beyond technical bugs, the app uses dark patterns to block transparency: once you send a message under "Discuss with Twin provider," the app completely hides your sent text from view so you can't keep a record of your communication.
Clinically, they enforce rigid dosage reductions on GLP-1 medications despite active weight regain, worsening metabolic markers, and explicit primary care doctor directives. Response times drag on for a week while the app fails to deliver basic reliability or care. Avoid if possible.
Beyond technical bugs, the app uses dark patterns to block transparency: once you send a message under "Discuss with Twin provider," the app completely hides your sent text from view so you can't keep a record of your communication.
Clinically, they enforce rigid dosage reductions on GLP-1 medications despite active weight regain, worsening metabolic markers, and explicit primary care doctor directives. Response times drag on for a week while the app fails to deliver basic reliability or care. Avoid if possible.
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VVipperad
Just starting it
It’s okay. At least, putting in the food is easy, although it does not like homemade products. It tells you to put in ingredients then later tells you to delete and find something in their list (and nothing in their list comes close to the ingredients). Also, on self report, it has symptoms but the choices say how many days you’ve had when it’s supposed to be daily, so I’m confused on this. I hope when I really get started with it, it will be helpful and become easier to use. Right now it takes me longer to log the food than it takes to eat them. Maybe just me as I’m not an app, tech person, so I hope it gets easier.
Update: it doesn’t work. Evidently does not like SE iPhone (3 rd gen). It sends me a message to make an appointment but the link does not work. Their tech people do not respond, in a timely fashion. Whenever it sends me things to do or log in, it will not work unless I log out, log on, shut down the phone and start it back up. And even then, does not always work. I’m still trying to make the appointment in their scheduler. It shows dates but will not take the selection. Still waiting for someone to get back with me. I’m not impressed with the Twin app. The other two apps I had to get work fine on my phone- just not the Twin app.
Update: it doesn’t work. Evidently does not like SE iPhone (3 rd gen). It sends me a message to make an appointment but the link does not work. Their tech people do not respond, in a timely fashion. Whenever it sends me things to do or log in, it will not work unless I log out, log on, shut down the phone and start it back up. And even then, does not always work. I’m still trying to make the appointment in their scheduler. It shows dates but will not take the selection. Still waiting for someone to get back with me. I’m not impressed with the Twin app. The other two apps I had to get work fine on my phone- just not the Twin app.
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TGtx city gsl
Just starting it
It’s okay. At least, putting in the food is easy, although it does not like homemade products. It tells you to put in ingredients then later tells you to delete and find something in their list (and nothing in their list comes close to the ingredients). Also, on self report, it has symptoms but the choices say how many days you’ve had when it’s supposed to be daily, so I’m confused on this. I hope when I really get started with it, it will be helpful and become easier to use. Right now it takes me longer to log the food than it takes to eat them. Maybe just me as I’m not an app, tech person, so I hope it gets easier.
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TGtx city gsl
Feeling Better
I’ve learned about living better eating right and I mean pairing foods and being able to watch what it does to my body and how it effects my glucose
TST stelo
