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Rightway Healthcare

Rightway Healthcare

by Rightway Healthcare, Inc.

130 ratings
66 reviews
🏥 Medical
Free

Details

  • Released
  • Updated
  • December 21, 2017
  • August 22, 2026

Features

Developer

Rightway Healthcare, Inc.
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About

This app simplifies your healthcare journey by connecting you with a live health guide. Your guide helps find quality doctors, schedule appointments, provides upfront pricing, and can even dispute bills. Access your insurance card and understand your benefits all in one place.

✓Connect with a live health guide
✓Find top-rated doctors
✓Schedule appointments
✓Get upfront pricing
✓Dispute medical bills
✓Access insurance card
✓Understand benefits
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What users say

Summarized from real user reviews of Rightway Healthcare. Based on 130 reviews and a 3.3/5 average, it highlights the 28 positives and 66 negatives reviewers mention most about this Medical app.

Positive things

  • 👍Excellent onboarding experience
  • 👍Human-oriented design
  • 👍Timely and helpful support
  • 👍Real people helping
  • 👍Health guides are incredible
  • 👍Easy to use app
  • 👍Modern and sleek design
  • 👍Convenient for healthcare assistance
  • 👍Billing department advocates
  • 👍Finds in-network providers
  • 👍Resolves insurance problems
  • 👍Confidential information handling
  • 👍Friendly and educated staff
  • 👍Simplifies healthcare navigation
  • 👍Saves time and reduces worry
  • 👍Helps understand bills
  • 👍Resolves billing issues
  • 👍Easy chat with live person
  • 👍Great benefit to have
  • 👍Fun and easy to use app
  • 👍Finds great doctors
  • 👍Easy access to health needs
  • 👍Straightforward and user-friendly
  • 👍High value for finding doctors
  • 👍Resourceful and helpful
  • 👍Great platform, intuitive
  • 👍White glove service
  • 👍Handles all logistics

Negative things

  • 🐛Integration with previous pharmacy not working
  • 🐛Awful and confusing app
  • 🐛Unusable app
  • 🐛Failed when needed
  • 🐛Stuck with nothing
  • 🐛Consistently errors out
  • 🐛Features don't work
  • 🐛Random error messages
  • 🐛Chat responses slower than calling
  • 🐛No push notifications for responses
  • 🐛Useless service
  • 🐛App issues with login
  • 🐛Cruel and dehumanizing AI
  • 🐛Does not support large font
  • 🐛Prescription coverage sucks
  • 🐛Price search is broken
  • 🐛App crashes without opening
  • 🐛Cannot login through other means
  • 🐛App does not open
  • 🐛Poor user experience
  • 🐛Denies coverage without regard
  • 🐛Cruel and inhumane company
  • 🐛Terrible app
  • 🐛Incompetence is astounding
  • 🐛App is so slow to load
  • 🐛Incompetent staff
  • 🐛App is useless
  • 🐛Illegally steers prescriptions
  • 🐛Poorly-built app
  • 🐛Forces app updates
  • 🐛'Call us' button hangs up
  • 🐛Minimal support hours
  • 🐛Nags for personal health data
  • 🐛Security-theater annoyances
  • 🐛Lost access to entire history
  • 🐛Terrible onboarding
  • 🐛Customers abandoned
  • 🐛Poorly designed app
  • 🐛Clunky layout
  • 🐛PA process rejects instantly
  • 🐛Prior authorization is a dam
  • 🐛Jump through hoops for PA
  • 🐛Clunky, dysfunctional app
  • 🐛Poorly thought out app
  • 🐛Cannot choose pharmacy not on list
  • 🐛Confusing app, poor layout
  • 🐛Does not show Explanation of Benefits
  • 🐛Does not show remaining deductible
  • 🐛Cannot sign up
  • 🐛Pharmacies cannot find ID
  • 🐛App pretends to be browser
  • 🐛Cannot get logged in
  • 🐛Verification code is wrong
  • 🐛Cannot find medication coverage definition
  • 🐛Pharmacy list not by state
  • 🐛Untrained billing advice staff
  • 🐛Uninformed and surface-level advice
  • 🐛Lack of confidence in expertise
  • 🐛Cannot log in
  • 🐛Account setup circle
  • 🐛App does not let you scroll
  • 🐛Screen doesn't show info
  • 🐛App not working since last update
  • 🐛App opens and immediately closes
  • 🐛Keyboard covers submit button
  • 🐛Not a good first impression
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+1

What's New in Rightway Healthcare

5.17.1

August 22, 2026

This update includes minor improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Strong healthcare navigation app

The app has excellent onboarding, and the home screen shows everything it can do.
I like the two options of searching for providers, manual and concierge, but I’d like to know how much better is the latter. Is it worth the wait, or should I search myself.

I like the fresh human-oriented design of the app.
Show more
adamrnjadamrnj

Very helpful support

I needed some help understanding my benefits and they provided timely and helpful support
Happy camper 96Happy camper 96

Integration with previous mail order pharmacy not working

When filled not all my families prescriptions display in the app. App is junk
Mint user 988Mint user 988

Terrible app for a terrible company

Awful and unusable. Confusing.
reginafalangie97825reginafalangie97825

Unusable

Whn I open the app, it says I need to update the app, but when I click update I'm taken to the appstore and there is no option to update.
jonatanvmjonatanvm
See 61 more reviews

User experience

🐞

Reported Bugs

34 issues

Integration with previous mail order pharmacy not working

Bug

Not all family prescriptions display

Bug

Update prompt leads to non-existent update

Bug

App crashes without opening

Bug

App does not open

Bug

Consistently errors out when pricing medication

Bug

Features do not work or give error messages

Bug

No push notification for chat responses

Bug

Issues logging into account, getting error messages

Bug

Prior authorization requested for wrong drug and denied

Bug

App does not allow scrolling with large font

Bug

Price search broken due to quantity/form field issue

Bug

App crashes without opening after update

Bug

App hangs and then crashes

Bug

App takes minutes to load

Bug

App forces update before use

Bug

'Call us' button connects to unmonitored line

Bug

App nags for personal health data

Bug

Lost access to entire history after employer change

Bug

Prior authorization process is a barrier

Bug

Pharmacy selection is limited

Bug

App does not show Explanation of Benefits

Bug

App does not show remaining deductible

Bug

Cannot sign up, pharmacies can't find ID

Bug

App opens instead of default browser

Bug

Cannot log in, verification code is wrong

Bug

Cannot find medication coverage definition

Bug

Pharmacy list not sorted by state

Bug

Untrained billing advice staff

Bug

Cannot log in after reinstalling

Bug

Account setup loop, cannot set password

Bug

On-screen keyboard covers submit button

Bug

App not working since last update

Bug

App opens and immediately closes

Bug
✨

Requested Features

5 requests

Clarification on concierge search value

Feature

Improve large font support

Feature

Add dark mode option

Feature

Improve clarity on medication tiers

Feature

Allow selection of pharmacies not on list

Feature

FAQ

What does Rightway Healthcare do?

Rightway Healthcare acts as your personal guide to better health. It connects you with a live, clinical health guide who helps you navigate your healthcare experience, find high-quality doctors, understand your benefits, and manage costs.

How does the health guide help with appointments and pricing?

Your health guide can match you with a suitable doctor, schedule your appointments at a convenient time, and provide upfront pricing for medical visits and prescriptions before you receive care or fill a prescription.

Can Rightway help with unexpected medical bills?

Yes, you can send unexpected bills to Rightway, and your health guide will explain the charges. If anything appears incorrect, they will dispute the bill on your behalf to ensure accuracy and fairness.

What information can I access through the app?

The app allows you to easily access your insurance card, understand all of your healthcare and wellness benefits, and view your prescription medications. It consolidates important health information for your convenience.

Is there a cost to use Rightway Healthcare?

Connecting with your Rightway health guide and using the application's core features is free. The service aims to help you get the simplest, best care without overpaying for medical services.