Virtual Care
Excellent care
Disconnected communication and ghosted appointments
I’ve been trying to use Maven for two months with zero results. The app, email care team, and website act like three completely different companies that don't talk to each other.
I waited 17 days for an email reply that never came. When I finally scheduled an appointment in the app, it vanished into thin air—yet they still spam me with text messages. On top of that, getting my wallet and insurance approved was a constant back-and-forth loop where they’d approve it, close it, and leave me starting over with no real human to talk to.
It’s an frustrating, fragmented experience when you're just trying to access care. Save yourself the headache.
I waited 17 days for an email reply that never came. When I finally scheduled an appointment in the app, it vanished into thin air—yet they still spam me with text messages. On top of that, getting my wallet and insurance approved was a constant back-and-forth loop where they’d approve it, close it, and leave me starting over with no real human to talk to.
It’s an frustrating, fragmented experience when you're just trying to access care. Save yourself the headache.
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Response from developer
Hi there, we're sorry to hear of the difficulties you've experienced setting up your Maven account. Please reach out to us at support@mavenclinic.com for additional support. We would be happy to help investigate any issues further.
Way worse experience compared to Progyny
My company switched to Maven this year and the reimbursement process is truly a nightmare. Maven has limited pharmacy in network, so most likely you will need to do the reimbursement process yourself. My claim stays at the same “insurance processing” status for 45 days. I have tried to reach out to the Maven team but nobody provides any help. They just sent me template emails (forgot even changing the name in the template) and don’t care at all.
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Wallet is not functional
Maven wallet is very frustrating and the rest seem redundant
Amazing app and providers
I wasn’t a believer in virtual care until I tried this app courtesy of my employer’s health benefits package. As a newly postpartum mom, I’ve benefited from lactation consultants, postpartum counselors and nutrition coaches that all helped me tremendously during this 4th trimester. I did not expect such high quality providers all accessible virtually. The app
is easy to navigate as well and
packed with short useful educational articles per subject area. Totally worth it!
is easy to navigate as well and
packed with short useful educational articles per subject area. Totally worth it!
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