Off to a Bad Start
Well, first time I’m using fuze since Alto changed over placed an order for three medications one of them the price quadruple in between orders that didn’t go through. They said a prior authorization was needed, but they wouldn’t be contacting my doctor and neither would Insurance?! So how do you do a prior authorization? I can’t do a prior authorization. My doctor can’t do a prior authorization. This is interesting… Oh and hey look at my order now there’s only one thing coming today why? Nobody knows yet… Yeah, I’d say we’re off to a rocky start.
Show more
RRebekah435
Delivery timelines are non workable
For a pharmacy that specializes in fertility drugs, the timelines for when patients to actually receive their drugs is pretty unbelievable. I just have a transfer cycle canceled and I wonder if my experience having to work with FuzeRx contributed to the problem. They delivered medications late. One critical medication that needed to be kept cold arrived both late and warm. I had to constantly stress about how to get my medications transferred out of fuze to pharmacies that could actually function and had medications in stock and were able to deliver them on time.
I’ve actually had positive experiences with Alto in the past. I was really impressed by their delivery timelines and responsiveness. The awfulness emerged when Alto became FuzeRx.
I’ve actually had positive experiences with Alto in the past. I was really impressed by their delivery timelines and responsiveness. The awfulness emerged when Alto became FuzeRx.
Show more
UUser6170
AVOID
Alto pharmacy used to be a godsend for convenient home delivery’s and affordable pricing but has lately been incredibly unreliable and inconsistent. Most of my recent orders are always out of stock despite ordering them ahead of time and there’s never any direct communication why the order doesn’t come. If you remotely care about your health, avoid.
Show more
SSam25018
unauthorized charges
i got alto through my doctor and they took my insurance as well. i got my prescription scheduled for delivery and everything was good until alto did an unauthorized charge of 1,329.25$ on my account. i reached out to customer support and they said they would look into it, when a few hours later i had another charge of 1,329.25$ from alto. i will never use this app again nor will i recommend it to anyone i know.
Show more
AAnonymousPerson4562
Trash and lies
Don’t go through alto if you actually want your prescription to go through. I waited and gave them months several months to get everything together and make sure that it got through my insurance and I don’t think that they even tried. I reached out to them on to make sure that the process was moving along and spoke to them on the phone. The person that I spoke with on the phone was short and rude and hung up on me abruptly without any clear next steps, leaving me confused and a bit concerned. I took her word, though, that it would be addressed. I should not have, though, because it never was. I continued to be brushed off time and again in their chats. They claimed that they were going to have their physician look back into it to get the order processed and that she would be in touch with me- that was about a month ago and, though I’ve reached out to them, there has been no resolution and they still have my money for services that were never rendered. Basically a scam. Terrible experience. Don’t waste your time or money.
Show more
RRedGNGR
