Strong healthcare navigation app
The app has excellent onboarding, and the home screen shows everything it can do.
I like the two options of searching for providers, manual and concierge, but I’d like to know how much better is the latter. Is it worth the wait, or should I search myself.
I like the fresh human-oriented design of the app.
I like the two options of searching for providers, manual and concierge, but I’d like to know how much better is the latter. Is it worth the wait, or should I search myself.
I like the fresh human-oriented design of the app.
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Very helpful support
I needed some help understanding my benefits and they provided timely and helpful support
Integration with previous mail order pharmacy not working
When filled not all my families prescriptions display in the app. App is junk
Terrible app for a terrible company
Awful and unusable. Confusing.
Unusable
Whn I open the app, it says I need to update the app, but when I click update I'm taken to the appstore and there is no option to update.
Failed when I needed it
Open the app to get some important information. Window popped up saying that there’s a new version and that I need to update. Problem is there’s no way to update it and no way to continue using the old version. Tried everything deleted the app and reinstalled nothing happened . This caused massive problems. This is Healthcare, they have endless seas of money and they’re dealing with important information and they can’t even make a functioning app.
So much for the “best healthcare in the world” 🙄
So much for the “best healthcare in the world” 🙄
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Worst app ever
Wish my company wouldn’t have changed providers. Now I’m stuck with nothing.
Honestly Unusable
Consistently errors out whenever I try to price a medication. I often find that when I try to click through to certain features they don’t work or I will randomly get “An error has occurred” message. Chat responses take longer than calling, whether an app flaw or customer service experience issue is unclear, but despite having push available, I don’t get notified of responses and have to go check. Rightway in general has been useless and their app is no different.
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App issues
I keep having issues logging into my account on this app. Keep getting error msgs. “Something went wrong.” I have no issues logging into through the website though.
Meet your new AI slop pharmacist
You requested a prior authorization for a drug that isn’t on your prior authorization list and then denied the authorization my doctor submitted. I try not to ascribe malice when incompetence can suffice (like offloading responsibility to a bot that doesn’t know anything about medicine) but it looks like the cruelty and dehumanization to save money at all costs is the point. I am just 18 days into my first year with NoWayAmIUsingThis and hope I can do literally anything else next year. In the meantime, fix your useless system.
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Does not support large font
This app does not allow you to scroll and see what you need to see if you have large font on. Once you hit middle age you need larger font to see and the fact that your app doesn’t support your full demographic is ridiculous. The prescription coverage already sucks the least you can do is make your app user friendly.
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Price Search is Broken
Can’t search for medication prices because the “Quantity” field brings up the “Form” field again which results in an invalid combination of parameters.
App crashes
Updated app crashes without opening, and there doesn’t seem to be a way to login any other way. It’s a problem seeing as this is for medications for my elderly father
App doesn’t work
The app will not open on my phone. When I was able to use it previously, only the Rightway standard formulary was available with footnote that my employer may have exclusions not listed. It’s a poor user experience to neither be able to open the app nor see relevant information about one’s drug coverage.
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Delay, Deny, Defend
This company has no business being anywhere near anyone’s healthcare. They deny coverage with zero regard for the expertise of healthcare professionals, prioritizing protecting their bottom line over their members’ health. It’s cruel, inhumane, and should be criminalized. Disgusting company that I’m forced to engage with.
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Terrible
Won’t open. Just hangs and then crashes.
NOT a billing advocate
Due to some inexplicable error, I have had to get my doctor to write 3 network exception waivers for a 20-week anatomy scan for a high risk pregnancy. UMR still has not paid for it 7 months later. Every time I try to get some help at Rightway, they act like they are fixing it in this disturbing loop. Finally, after 4 months, someone admitted that they couldn’t do anything and I had to submit an appeal. My appeal was accepted for the wrong dates of service—AFTER I was no longer pregnant. The incompetence is astounding. I’m told that all 3 waivers have been accepted but my payment has not been applied to my deductible yet. I’m being sent to collections for services 3 months later that should be covered but aren’t being paid due to this hang up. No one will ALLOW me to directly contact UMR to sort this out for myself, which I cannot fathom is legal. This is a racket!
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Takes Minutes To Load
This app is so slow to load. I am writing this review just fine. Clearly my network connection is ok. It takes multiple minutes! Seriously! Is this the backend running on a Raspberry Pi on a dial up connection?
Incompetent staff and horrible app
This company should be shutdown. All their people are incompetent. Every time I call nobody ever can help me. They funnel me to the app which is useless. Then they willy nilly sent my prescription to a pharmacy that I didn’t ask for and without my consent. Then, they illegally steered my
prescription to the cheapest pharmacy for them. Forget about what pharmacy I want. They should be held accountable for breaking the law with what they are doing. It’s not Rightway. It’s WRONGWAY.
prescription to the cheapest pharmacy for them. Forget about what pharmacy I want. They should be held accountable for breaking the law with what they are doing. It’s not Rightway. It’s WRONGWAY.
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Poorly-built app for a scummy company
Two stars for at least having a semi-functional, occasionally real-time chat with a human. Otherwise: app forces you to update before using it, even for "minor bug fixes" releases - there goes my monthly data. "Call us" button connects to an unmonitored line that hangs up immediately. Available hours are minimal East Coast business - no support for West Coasters, I guess. App nags you for personal health data they don't need, but want to better deny your coverage. App has numerous security-theater annoyances and very little real security.
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