Needs improvement
Very difficult to navigate and locate what I am looking for
Not convenient as first time user
I need to access my insurance card, but have no idea what my login would be since i’m a new user. i tried to register and submitted the necessary member id and group number, but instead of rerouting me to a way of verifying my information and getting signed in, it just very unhelpfully told me i already have an account and to login.
I tried an email that i thought would be the login and requested a reset password. no confirmation if the email was right or not, just said “If you have a phone number registered with this email we’ll send you a code”.
Okay? I still have no clue how to sign in and there isn’t any number to call over the weekend. I shouldn’t have to trial and error every possible email to see if it happens to have my phone number attached. I literally HAVE my member id and group number for my insurance plan. It KNOWS I have something set up but offers 0 real solutions to help me get signed in. I don’t know when I would’ve already registered and the options to try and recover my username/email and password are wholly unhelpful. I am so annoyed.
I tried an email that i thought would be the login and requested a reset password. no confirmation if the email was right or not, just said “If you have a phone number registered with this email we’ll send you a code”.
Okay? I still have no clue how to sign in and there isn’t any number to call over the weekend. I shouldn’t have to trial and error every possible email to see if it happens to have my phone number attached. I literally HAVE my member id and group number for my insurance plan. It KNOWS I have something set up but offers 0 real solutions to help me get signed in. I don’t know when I would’ve already registered and the options to try and recover my username/email and password are wholly unhelpful. I am so annoyed.
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No Updates
App does not update or track with the web site. Of little use.
Password execution
Does not update passwords properly , UMR safe id is confusing, one app one password, don’t present options that are no different from the app itself
Try to avoid any rights
this insurance tries to skip most of the costs. You have to put a claim and their app as well as their tele system are the worst to make your life miserable. Unfortunately, my employer put us through this hell
Awful customer service
I’ve tried getting help logging into the application multiple times with no luck! No customer service rep can figure out the issue and transfer me to another person every time.
Español
No esta en español y no da mas detalles de tu plan
Unusable App
Got the app hoping it would be better than trying to sign into the website every time I need to look at my benefits. I login and the screen asks for me to select the plan I’d like to view, but there is nothing to select it is just a blank screen.
In a word… “Useless”
I will never understand why you would create an app that has links to a website. That is so lazy and honestly it’s very confusing to the consumers. The app literally only tells you balances and your member information if you’ve been lucky enough to find everything that you’re looking for, good for you but I literally have to go to the website to find anything which reiterates my title …useless.
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Tman
The app doesn’t work well at all
Chat
Waited over 30 minutes for an advisor and no one answered
What trash
The app isn’t sending me an email to verify my email like it says it is, the claim submission option doesn’t get received by united healthcare (which is a known issue according to the rep on the phone) and the contact us phone number is incorrect and sends me to 1800mypillow. What a terribly run app for a billion dollar insurance company.
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Awful
Turns out UMR does not, in fact, make health benefits easy. This app is awful. It is down more than it works. Even when it works it doesn’t provide helpful information or an easy experience. Why does my review keep getting removed?? Now wonder they have a high rating!
Lousy App - WORTHLESS
This app is so hard to keep connected to my UMR account. I can log in on my computers just fine - NEvER a problem. But the app continually tells me it doesn’t recognize my username or password, even though I have twice reset everything and SUCCESSFULLY logged in - that’s only two successful logins out of dozens of attempts, and that’s only after resetting everything! Besides all this I set it up tor face recognition - but after my facial recognition inserts the login and password, the app tells me it’s not recognized. WORTHLESS!!!
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Can’t even log on
App is broken. Cannot login to my account. It’s not my login credentials because I can logon using a web browser.
Terrible
This app is entirely unreliable. I can rarely even log in. Useless.
Worst Teleprompting phone service
This is the absolute worst phone system.
Not able to login
Horrible app. That built web search is all over the place and just doesn’t work. Will not recommend
UPD: No availability when we need it. Both app and website does not allow to log in with valid credentials on Monday 11 AM.
UPD: No availability when we need it. Both app and website does not allow to log in with valid credentials on Monday 11 AM.
Chat customer service
Took a hour to get me one answer about if my doctor was in network services. Gave me the wrong number to check medicine co pays.
It doesn’t function
It would be one thing to be frustrated by a plan – that’s not the case here. The app simply doesn’t work.
Would you like to submit a claim online? Try it three or four times, you won’t be able to proceed, even though you have provided all necessary information.
How about find a PCP? Well, you can’t generate a list in the app, it’s not even an option… if you call, they’ll email you a list of names and numbers, no other information that I have to go track down information about the doctors myself.
I’m sure united healthcare has their own app – why can’t you just take that off the shelf?
Would you like to submit a claim online? Try it three or four times, you won’t be able to proceed, even though you have provided all necessary information.
How about find a PCP? Well, you can’t generate a list in the app, it’s not even an option… if you call, they’ll email you a list of names and numbers, no other information that I have to go track down information about the doctors myself.
I’m sure united healthcare has their own app – why can’t you just take that off the shelf?
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