OptumRx is my 13th reason
They keep canceling my prescriptions and when I try to call I have to go through layers of different people who keep redirecting me to someone else. What’s even the point of being on meds if Optum just increases my anxiety and frustration every time I try to use it??
Used to be a good app…
I can no longer see my claims history and really, without that it’s useless…
Chat screen is broken!
6/18/26 trying to “chat”. When clicking on “type your message”, the prompt disappears. -apparently behind the keyboard. After experimenting, it seems you can still type, but you can’t see the field you’re typing into. When you click on the check mark, it appears. After sending a comment, it does not allow typing another comment! Then the “Send” arrow skips around on the screen. Did anyone actually check this app on an iPhone 17? Unbelievable! Was this written by elementary school interns?
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!
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Horrible healthcare
I have psoriatic arthritis. I have went through several medications to find one that works for me. Now Optum prefers a different medication. I have to FAIL that medication before they will pay for the one that works. My arthritis is so bad that I’m getting steroid injections in different joints and fluid drained off monthly. I’m missing work and I can’t care for my family like I want to. I am also a pharmacist and asked them to justify why they want me to change and they could not provide me with research saying that the other medication would work better for me. Just that it is preferred. I will be writing public reviews as much as possible. Also, every injection is a $75 copay and brings me closer to osteoporosis.
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Cant login
Cant login to app or online. Have updated or redownloaded the app several times with no remedy. Whats going on?
