Pharmacy?.. I wish.
Need medication? Need it now? Look anywhere else! Optum is an awful company that doesn’t care about its patients. They provide less than minimal services that somehow land even lower than you already expect them to. Their CS chat is a bad joke. Their phone system for CS is even worse, yet they force you to call instead of chatting.. just so you can fight to understand the person you get to answer (and vice versa), rather than just sending details back and forth via text format so that it’s much more efficient and eliminates translation errors for both parties. I’m on MONTH 2 of waiting on them to fill 2x medications… I’ve spent hours on the phone and chat, yet I’m still stuck without medication due to their over abundance of incompetence.
So, I guess I’ll start taking my chances with finding medication on the streets. If it’s laced and I pass, I’ll leave instructions to include “thanks to OptumRx” on my headstone.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
So, I guess I’ll start taking my chances with finding medication on the streets. If it’s laced and I pass, I’ll leave instructions to include “thanks to OptumRx” on my headstone.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
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Jimmy Ray
Easy to use
Pharmacy?.. I wish.
Need medication? Need it now? Look anywhere else! Optum is an awful company that doesn’t care about its patients. They provide less than minimal services that somehow land even lower than you already expect them to. Their CS chat is a bad joke. Their phone system for CS is even worse, yet they force you to call instead of chatting.. just so you can fight to understand the person you get to answer (and vice versa), rather than just sending details back and forth via text format so that it’s much more efficient and eliminates translation errors for both parties. I’m going on 3+ weeks waiting on them to fill 2x medications… I’ve spent hours in the phone and chat in those 3x weeks, yet I’m still stuck without medication due to their over abundance of incompetence.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
Show more
United Healthcare
The app works great. The company is a criminal POS.
Good
Never run out!!!!
