Good
Never run out!!!!
Face ID still requires manual sign-in
So even when you have Face ID enabled, you’re still asked to sign in manually regularly. Beyond infuriating.
I wish there were zero stars
I had the absolute worst experience with OptumRx. Avoid this pharmacy at all cost. They will try to avoid filling your prescription. I am an MD and even with my medical knowledge I was appalled at how unscrupulous there were.
Poor customer service
This company will waste your time & not resolve issues to fill your prescription. Have a long AI menu before you get a live person. The CS person has no idea why you called, even though they asked you to, & won’t ship your prescription until they talk with you? After hours trying to get your meds shipped you’re still dealing with a quagmire. Avoid this pharmacy if at all possible. Their rating is probably much lower than the one shown. If the CS person thinks you’ll give them a negative survey, they put you on hold indefinitely so you can’t complete the survey.
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You will be inundated with useless text messages, calls, and emails
This app is incredibly frustrating and frankly dangerous. The only communication options are either
1- be inundated with useless text messages, phone calls and emails or
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).
1- be inundated with useless text messages, phone calls and emails or
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).
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