You will be inundated with useless text messages, calls, and emails
This app is incredibly frustrating and frankly dangerous. The only communication options are either
1- be inundated with useless text messages, phone calls and emails or
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).
1- be inundated with useless text messages, phone calls and emails or
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).
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The app keeps crashing
The app is now closing every time I go to the Account section. Not super helpful!
OptumRx is my 13th reason
They keep canceling my prescriptions and when I try to call I have to go through layers of different people who keep redirecting me to someone else. What’s even the point of being on meds if Optum just increases my anxiety and frustration every time I try to use it??
Used to be a good app…
I can no longer see my claims history and really, without that it’s useless…
Chat screen is broken!
6/18/26 trying to “chat”. When clicking on “type your message”, the prompt disappears. -apparently behind the keyboard. After experimenting, it seems you can still type, but you can’t see the field you’re typing into. When you click on the check mark, it appears. After sending a comment, it does not allow typing another comment! Then the “Send” arrow skips around on the screen. Did anyone actually check this app on an iPhone 17? Unbelievable! Was this written by elementary school interns?
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!
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