United Healthcare
The app works great. The company is a criminal POS.
Good
Never run out!!!!
Face ID still requires manual sign-in
So even when you have Face ID enabled, you’re still asked to sign in manually regularly. Beyond infuriating.
I wish there were zero stars
I had the absolute worst experience with OptumRx. Avoid this pharmacy at all cost. They will try to avoid filling your prescription. I am an MD and even with my medical knowledge I was appalled at how unscrupulous there were.
Poor customer service
This company will waste your time & not resolve issues to fill your prescription. Have a long AI menu before you get a live person. The CS person has no idea why you called, even though they asked you to, & won’t ship your prescription until they talk with you? After hours trying to get your meds shipped you’re still dealing with a quagmire. Avoid this pharmacy if at all possible. Their rating is probably much lower than the one shown. If the CS person thinks you’ll give them a negative survey, they put you on hold indefinitely so you can’t complete the survey.
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