Express Scripts vs OptumRx
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Express Scripts
Manage your medications effortlessly with this app. It provides quick access to prescription refills, order tracking, and pharmacy information, acting like a virtual pharmacist. Ideal for members of Express Scripts prescription benefit plans.
- Order prescription refills
- Track order status
- Start automatic refills
- Access digital ID card
- Find preferred pharmacies
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Managing your medicine is easier when our app does it for you. The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket. Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere. Whatever you’re looking for, find it faster on the Express Scripts mobile app. • Order refills for you or your family • Track orders • Start automatic refills • Access ID card You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. This app and/or some if the features described may not be available for all plans or benefit types.
OptumRx
Manage your pharmacy benefits and medications from your phone. Compare drug prices, view your prescriptions, and opt for home delivery. Refill prescriptions, track orders, and access your member ID card easily.
- Compare drug prices
- View all medications
- Transfer to home delivery
- Refill home delivery prescriptions
- Check order status
- View member ID card
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The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy. Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more. Other features include: • View member ID card • Resolve home delivery order holds • Manage account information Search, compare and save. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you. Send medications right to your home. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications. Manage your Medicine Cabinet anywhere. Easily manage your medications and orders on any device- whether at home or on the go. Our Promises There are some things in life we depend on. Medication is often one of them. We promise to deliver simple ways to get the medication you need. • Affordability We help you find the medications you need at the lowest price available to you. • Accessibility Everything we do centers on getting you the medication you need, when you need it, your way. • Advocacy We'll be here to guide you any time you need us with compassionate care and a simple experience.
Screenshots
Verdict
Express Scripts and OptumRx both sit at 4.7 stars, but that hides the real split: 36% of Express Scripts's written reviews are positive against 16% of OptumRx's. On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Express Scripts against 4.7 for OptumRx. Both are backed by a comparable volume of ratings — 428K and 146K respectively. Written reviews are what separate them: 36% of Express Scripts's written reviews are positive against 16% of OptumRx's.
Express Scripts ships an update every 3 weeks, OptumRx monthly. The most recent releases landed on September 25, 2026 and September 24, 2026 respectively.
| Parameter | Express Scripts | OptumRx |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (428K ratings) | 4.7 (146K ratings) |
| Positive reviews | 36.2% of reviews — better | 15.8% of reviews |
| Number of ratings | 428K — better | 146K |
| Update frequency | Every 3 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #44 — better | #68 |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 94 MB | 89 MB |
| Age rating | 4+ | 4+ |
| Developer | Express Scripts | Optum Inc. |
Customer experience
Express Scripts
OptumRx
User reviews
Express Scripts
From 428K App Store ratingsWhat we love
- 🚀 Easy to use
- 📦 Convenient mail delivery
- 💰 Cost savings
- 🔔 Helpful reminders
Room to improve
- 🐛 Unreliable refill status updates
- 🤔 Confusing app navigation
- 🚫 Inability to remove old prescriptions
- 📞 Poor customer service
- 🕰️ Slow processing and shipping times
OptumRx
From 146K App Store ratingsWhat we love
- 🚀 Convenient home delivery
- 💰 Affordable prices
- 📦 Reliable mail order service
- 🕰️ Timely order processing
- 🤝 Helpful customer service
Room to improve
- 🐛 Inconsistent app performance
- 🔍 Difficult to navigate app
- 🚫 Forced to use specific pharmacies
- 📤 Delayed or missing deliveries
- 🤖 Poor communication from automated systems
Bugs and requests
Express Scripts
Reported bugs
4 issues- Incorrect medication pricing displayed
- Temporary address feature not working
- Refill reminders for medications no longer taken
- App crashing and becoming unresponsive
Requested features
5 requests- Ability to pay off balances through the app
- Fingerprint/biometric login support
- Automatic prescription updates
- Customizable medication reminders
- Prescription history export to Excel
OptumRx
Reported bugs
3 issues- App freezes and crashes
- Login issues and account lockouts
- Incorrect pricing and order status information
Requested features
4 requests- Ability to view prescription refill dates
- Option to opt-out of automatic refills
- Integration with local pharmacies
- Improved app usability and accessibility
In-app purchases
Express Scripts
No in-app purchases
OptumRx
No in-app purchases
Questions
Is Express Scripts free?
Is OptumRx free?
Which has better reviews, Express Scripts or OptumRx?
Do Express Scripts or OptumRx have ads?
Which is updated more often, Express Scripts or OptumRx?
Which is more popular, Express Scripts or OptumRx?
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