Impossible (almost) to reach a real person
The automated voice does everything possible to not allowing access to an associate. The most frustrating experience. My current plan is to move all prescriptions to a local pharmacy regardless of cost.
Won’t fill and won’t let me fill elsewhere
All of my prescriptions are stopped because I “don’t have a payment method.” I did have a payment method. I updated that payment method anyway, waited a week, and it still will not process due to lack of payment method (that I have used other places since). Didn’t have time to wait so had my prescriber send the rx to a local pharmacy but somehow express scripts has marked these prescriptions as filled for insurance purposes even though THEY WON’T FILL THEM so now I’m stuck without meds. I get attention to detail in systems is hard, but this actually affects people’s health so maybe just try.
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Worst company ever!
Horrible service. Will be transferring all prescriptions to local pharmacy
Automated
I absolutely hate calling express scripts. Hands down the worst
Difficult to log in
Why do I have to keep going in and restarting auto pay, then I have to pay for it and schedule it. That doesn’t sound like auto pay to me.
