Excessively difficult
Once again we’ve made it nearly impossible to login by forcing me to download an additional app. The multiple layers made it so difficult that I gave up for a year & just paid out of pocket because I couldn’t access my information. Given the runaround if you call & are told to access it in app or online. Thanks for serving your country, sorry your family is broken, good luck getting care.
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Absolute garbage
After they started using Okta, it deleted all my information and said I’m ineligible, even though nothing has changed. It also bizarrely replaced my spouse sponsor with my dad. Nonsensical insanity, for which no explanation or helpful information or timeline to fix has been given at all. I can’t look my health insurance information up anywhere now and when you call to ask about it, they give you an email to send your information to. The response from the email requires multiple steps to sign in to some secure portal to see them say they’re not sure what’s wrong and are working on it and then there is no one else you can ask for updates on when you might be able to access your own information again. Unusable app, and one of the worst experiences I have ever had with any health organization.
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This app is horrible
Nothing works here. Difficult to navigate. UI/UX is childish at best and someone should lose their job for awarding a contract to whatever vendor built this.
This app is so frustrating
The circles of hell you have to go through to get into your own insurance is insane. It shouldn’t be this hard. 15 digits, at least 8 different than current password. NUTS!!!
Horrible app
They deleted dependents. They still show up in all the other military apps and programs but Tricare app did some weird update and deleted everyone. The system takes so long to log in and sometimes takes three or four steps to access. There is no help desk as they only provide basic info you can find online and just refer you to others. They don’t even have an AI bot to help within the app. The Home Screen is not a landing page like most designs so you have to toggle through vague links to get where you want to be. The problems with this app go on and on.
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