App ok. Company not.
Don’t expect your orders on time.
Crashed immediately
Crashed immediately
Login Sucks
Literally no matter how many times I enable Face ID on this app, it ALWAYS still requires me to use two factor the next time I login. What’s the point of enabling Face ID then??
Clunky
When I look in prescriptions there are double entries making things confusing. Very user unfriendly when wanting to setup auto renewal.
Not working
The app has not worked in weeks
It will not open
It does not open on my iPhone or iPad with iOS 27
App needs to stop pushing invalid scripts
There seems to be a bug. The home tab offers to refill a script I’ve already removed from my prescription list and have not taken in over a year.
Might as well use the website
The app used to have its own UI and own intuitive interface, now it just takes you to the mobile website on a mini browser. Kinda defeats the purpose of a mobile app, I don’t know why you guys changed it…
New app has many issues
When a notification is received and opened, the app should open, log you in and take you directly to the notification content. Instead, when you tap a notification, it opens the app, the user has to select login then the app takes you to the dashboard and you have to search for the notification content if it’s even there. Express Scripts IS TERRIBLE. If you’re going to delay a prescription, you should inform me of the ACTUAL reason, not just state it’s on hold to check for interactions. FURTHERMORE, YOU SHOULD TAKE ACTION TO RECTIFY THE SITUATION NOT WAIT FOR ME TO CALL WHEN MY PRESCRIPTION IS OUT AND OVERDUE!
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Will not launch
The app will not launch
Very unprofessional staff when you have to call
I had to call due to my package being damaged. The cooler box was fine but the meds as well as all the paperwork were crumpled up in a ball! The boxes damaged. I called and spoke Emi from customer support. She twisted everything I told her and transferred me to Mike the Pharmacist (he was rude) he did not let me speak and when he did he went off of what Emi told him. She lied and said I said the cooler box was damaged. That was not true. He was not able to help me. So she transferred me to a support tech! I don’t recall her name but she was beyond rude. All I wanted was a replacement to ensure my life sustaining medication was fine. She just kept interrupting me and saying what Emi told her (not the reason for the call at all) I hung up with no resolution. You cannot talk to these people. They don’t listen and they treat you rudely. I will no longer be using them.
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Can’t use app
Have iPhone 8 with iOS 16.7.16 and can’t use the app …
No good
I was using the app for years and then they changed it and now I can't even use it.
App crashes
App does not make it past the intro page before it crashes
Express Scripts on my iPad
It downloaded on my phone just fine but my iPad has a problem. It’s totally different. I can’t get signed in the sign in is on the bottom and if you push sign in, there’s this white square that comes up and it won’t do anything I am confused. Is there any help out there on this?
Unacceptable refill policy
I have 3 children on add meds. Add meds by regulatory law can only be filled for 30 days and the refill cannot be requested until 25 days after the previous prescription. Math shows that there is a 5 day (full week not business days) turnaround window. Express script has an 8 business day turnaround on add meds policy which leaves my kids with up to a FIVE day gap in meds.
So I asked for Alternative options provided by customer care. Their suggestion was to get a short term prescription to fill the gap. Ummm…. Regulation does not allow. Hello???
Anyone at Express Scripts ever dealt with add meds (aka controlled substances)??? To educate you... drs are not allowed to give short term bridges. The justification of “my pharmacy is SITTING on the prescription for 6 days” doesn’t cut it and I don’t have any proof aside from the prescription status says “processing”. If you have found an acceptable way to answer this to the regulatory gods, pls do share.
How do you, Express Scripts, knowingly allow children whose executive function and educational effectiveness depend on these meds to have a gap which is defined by your business standards and practices?
So I asked for Alternative options provided by customer care. Their suggestion was to get a short term prescription to fill the gap. Ummm…. Regulation does not allow. Hello???
Anyone at Express Scripts ever dealt with add meds (aka controlled substances)??? To educate you... drs are not allowed to give short term bridges. The justification of “my pharmacy is SITTING on the prescription for 6 days” doesn’t cut it and I don’t have any proof aside from the prescription status says “processing”. If you have found an acceptable way to answer this to the regulatory gods, pls do share.
How do you, Express Scripts, knowingly allow children whose executive function and educational effectiveness depend on these meds to have a gap which is defined by your business standards and practices?
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Doesn’t open.
App doesn’t work
Bugs bugs and more bugs
Can’t order anything, items in cart errors out and have to close out the app. Do better app team, people’s health is on the line.
It is bad
Since the up date I can get into it even after deleting and reinstalling it 8 times. It is junk
Login issues
The latest version of the does not keep me logged in, and logs me out constantly.
I select the option to stay logged in and it ignores that option.
I turned on the option to enable Face ID, and it makes me login using my username and password and multi factor authentication every single time.
Otherwise, it’s a fine app and decent service, but the app for me is currently broken and super annoying.
I select the option to stay logged in and it ignores that option.
I turned on the option to enable Face ID, and it makes me login using my username and password and multi factor authentication every single time.
Otherwise, it’s a fine app and decent service, but the app for me is currently broken and super annoying.
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