Will not launch
The app will not launch
Very unprofessional staff when you have to call
I had to call due to my package being damaged. The cooler box was fine but the meds as well as all the paperwork were crumpled up in a ball! The boxes damaged. I called and spoke Emi from customer support. She twisted everything I told her and transferred me to Mike the Pharmacist (he was rude) he did not let me speak and when he did he went off of what Emi told him. She lied and said I said the cooler box was damaged. That was not true. He was not able to help me. So she transferred me to a support tech! I don’t recall her name but she was beyond rude. All I wanted was a replacement to ensure my life sustaining medication was fine. She just kept interrupting me and saying what Emi told her (not the reason for the call at all) I hung up with no resolution. You cannot talk to these people. They don’t listen and they treat you rudely. I will no longer be using them.
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Can’t use app
Have iPhone 8 with iOS 16.7.16 and can’t use the app …
No good
I was using the app for years and then they changed it and now I can't even use it.
App crashes
App does not make it past the intro page before it crashes
Express Scripts on my iPad
It downloaded on my phone just fine but my iPad has a problem. It’s totally different. I can’t get signed in the sign in is on the bottom and if you push sign in, there’s this white square that comes up and it won’t do anything I am confused. Is there any help out there on this?
Unacceptable refill policy
I have 3 children on add meds. Add meds by regulatory law can only be filled for 30 days and the refill cannot be requested until 25 days after the previous prescription. Math shows that there is a 5 day (full week not business days) turnaround window. Express script has an 8 business day turnaround on add meds policy which leaves my kids with up to a FIVE day gap in meds.
So I asked for Alternative options provided by customer care. Their suggestion was to get a short term prescription to fill the gap. Ummm…. Regulation does not allow. Hello???
Anyone at Express Scripts ever dealt with add meds (aka controlled substances)??? To educate you... drs are not allowed to give short term bridges. The justification of “my pharmacy is SITTING on the prescription for 6 days” doesn’t cut it and I don’t have any proof aside from the prescription status says “processing”. If you have found an acceptable way to answer this to the regulatory gods, pls do share.
How do you, Express Scripts, knowingly allow children whose executive function and educational effectiveness depend on these meds to have a gap which is defined by your business standards and practices?
So I asked for Alternative options provided by customer care. Their suggestion was to get a short term prescription to fill the gap. Ummm…. Regulation does not allow. Hello???
Anyone at Express Scripts ever dealt with add meds (aka controlled substances)??? To educate you... drs are not allowed to give short term bridges. The justification of “my pharmacy is SITTING on the prescription for 6 days” doesn’t cut it and I don’t have any proof aside from the prescription status says “processing”. If you have found an acceptable way to answer this to the regulatory gods, pls do share.
How do you, Express Scripts, knowingly allow children whose executive function and educational effectiveness depend on these meds to have a gap which is defined by your business standards and practices?
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Doesn’t open.
App doesn’t work
Bugs bugs and more bugs
Can’t order anything, items in cart errors out and have to close out the app. Do better app team, people’s health is on the line.
It is bad
Since the up date I can get into it even after deleting and reinstalling it 8 times. It is junk
Login issues
The latest version of the does not keep me logged in, and logs me out constantly.
I select the option to stay logged in and it ignores that option.
I turned on the option to enable Face ID, and it makes me login using my username and password and multi factor authentication every single time.
Otherwise, it’s a fine app and decent service, but the app for me is currently broken and super annoying.
I select the option to stay logged in and it ignores that option.
I turned on the option to enable Face ID, and it makes me login using my username and password and multi factor authentication every single time.
Otherwise, it’s a fine app and decent service, but the app for me is currently broken and super annoying.
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Update gone wrong
After the forced update I ran today, the app opens and then immediately closes. I need to reorder my meds.
Continually crashes
App used to work, now it does not
Garbage app
I have to log in every single time despite checking the box to remember me, keep me logged in, etc. I am asked to download the app while I’m in the app.
I’ll give you $100 if you tell me how to reach a human who can actually help me.
I’ll give you $100 if you tell me how to reach a human who can actually help me.
Unable to log on
I am not able to log on with this mobile app. I can log in with my computer. Please fix this problem ASAP.
Will not open
Opens briefly then closes.
Not working
Downloaded and installed app press to open and goes totally away. Have deleted and reloaded several times and still does not work. HELP
MAKE SURE RX CARD
They messed up my order and the reps on the phone are terrible to deal with, always ask for a technician, which they didn’t tell me I could do until 3 calls and 2 hours on hold so far. ALWAYS FIND YOUR RX CARD (UHC doesn’t make it easy) AND HAVE IT SENT THE OLD FASHION WAY as a backup. Takes forever when they mess things up and nobody is helpful on the phones 0/10 customer experience so far!
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Awful application
Prior to the last upgrade, when I got to the point of completing each order, an error would pop up that for some unknown reason the order could not be completed. Please put the Rx in my cart and try again. Of course the Rx was already in my cart…. An endless loop that ended in having to phone in and submit an order.
Today, the system sent me email on new Rx’s sent by my doctor. A forced upgrade later to proceed…. Click here to approve. That takes me into the ap, click on the Rx and an error screen comes up that cannot be gotten out of. You have to manually shut it down, start over and the same error pops up and the only way out is to force this ap to shut down.
Seriously, do better and stop wasting your customers’ time.
Today, the system sent me email on new Rx’s sent by my doctor. A forced upgrade later to proceed…. Click here to approve. That takes me into the ap, click on the Rx and an error screen comes up that cannot be gotten out of. You have to manually shut it down, start over and the same error pops up and the only way out is to force this ap to shut down.
Seriously, do better and stop wasting your customers’ time.
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Impossible (almost) to reach a real person
The automated voice does everything possible to not allowing access to an associate. The most frustrating experience. My current plan is to move all prescriptions to a local pharmacy regardless of cost.
