App crashing on login
App crashing on login and can’t get into the app
Unable to login
App crashes when I try logging in. Have tried uninstalling and reinstalling and restarting phone.
Most features do not work. Purposely hard to use.
HSA link does not load the webpage. Doctor finder isn’t usable. Plan usage is hidden and should be on main dashboard. Rewards program SUCKS.
Terrible Experience
Where to start…the app logs you out if you switch to a different app while using it. Need to look something up while trying to understand your benefits? Sorry, have to log back in and start from scratch again.
Also, the biometric login “expires” after a certain amount of time, and you have to log in with your username and password. The biometric login is MORE SECURE AND CONVENIENT. You are making the app LESS SECURE AND INCONVENIENT by requiring this. Literally no other app I use has the biometrics expiring.
You can check the formulary, but you need a medical degree to understand the categories. How much is a medication going to cost based on tier? Doesn’t say. Need to find out? The chat is useless. You need to send a message. Did anyone receive the message? Hard to say because there’s no type of confirmation.
Overall a terrible experience for anything remotely useful. Looks nice but with absolute garbage utility.
Also, the biometric login “expires” after a certain amount of time, and you have to log in with your username and password. The biometric login is MORE SECURE AND CONVENIENT. You are making the app LESS SECURE AND INCONVENIENT by requiring this. Literally no other app I use has the biometrics expiring.
You can check the formulary, but you need a medical degree to understand the categories. How much is a medication going to cost based on tier? Doesn’t say. Need to find out? The chat is useless. You need to send a message. Did anyone receive the message? Hard to say because there’s no type of confirmation.
Overall a terrible experience for anything remotely useful. Looks nice but with absolute garbage utility.
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Not worth the storage space on my phone
Awful app. Chat is a joke. Just call in and suffer the language barrier and comprehension disconnect, you’ll be just as furious either way but at least a call isn’t taking up storage on my iCloud.
