SBC Not Available
I was trying to confirm RX coats under my plan after paying a relatively high price for a generic refill. The BCBS card does not provide any information on RX so I went in search of more detail. After searching through the website, documents, pharmacy tab(which linked me to the PBM and after logging in immediately ended the link for “timing out” - 3 minutes NOT the 15 minutes indicated on the message), I finally reverted to the booklet BCBS sent to me following my enrollment. No SBC there either! As someone who spent their career managing benefits I know the value of this document in helping a member understand basic coverage. BCBS why is this document so hard to find???
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MMcgmillsy
Response from developer
We are sorry to hear you are having difficulty to find your benefit details. We are working continuously to make information easier to locate on our app. You can find the benefit booklet using the navigation Support->Document Center->All Documents->Benefit Booklet. You can also find your Pharmacy benefits on Benefits->Prescription page. Alternatively, you can use the chat feature to find information. Thank you.
Worst App.Website.provider.
I have had Highmark for over two years never once. Have I ever been able to reach a human being on the phone open this app or use their website. Every time I try to use the website or the app it crashes I have tried over 200 logged (that I keep in a Notes file) different times of day different times of year different times of the week, every time it tells me that there’s an issue that they’re “working on”, plot twist, they’re not.
If you have an option for any, literally any other healthcare provider go for that. If I could give zero stars I would for both their professionalism and for a multi million dollar company invest in a better website and infrastructure.
If you have an option for any, literally any other healthcare provider go for that. If I could give zero stars I would for both their professionalism and for a multi million dollar company invest in a better website and infrastructure.
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PLPreston Law
App Is Horrid
Just horrible. Rating is half-star. Useless app.
UUpset&Leaving
Thrilled
Thrilled I close High Mark BCBS. Best decision ever!!!
FAFavourite AI
So slow
This app is horrible. I wish we weren’t forced to use it. Can never see any information because none of it will ever load!! Can’t wait for open enrollment to change to another provider that doesn’t force a useless app.
Zzzhdhduaka
