Awful experience
The AI chatbot is useless. I can’t just ask my question, I have to select the category that I need help with. I don’t work in insurance and I don’t know. Get transferred to a live agent. Yesterday ai was told my account is handled by someone else, chat disconnected . Today I had a very unresponsive agent . Many minutes of dead air.
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Must be hiring crackheads to give this app 5 stars
I can’t even enter my Member ID. The field will literally not allow any characters to be entered whatsoever. Anyone giving the app five star has to be a bot or a crackhead. If you’re reading this and gave the app anything more than a star, please find the nearest building at least several stories high to ensure you can reach terminal velocity. You know what to do after. The developers can do the same to be honest.
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app to small
not a big fan of apps that you cannot really see. It makes no sense to not have a full screen app so I’m gonna delete the app because I can’t stand this type of app.
Error messages
Trying to submit a message and continually get an error message
Something went wrong
There was an issue, please try again
Something went wrong
There was an issue, please try again
HighMark, pays for nothing
They constantly just keep telling me that everything’s out of pocket nothing has gone towards my deductible. Nobody on the app can help me. It’s ridiculous. They just take my money once a month. That’s fine, but I don’t get any answers there and nothing in the past nine months has anything been paid for by Highmark and there’s no place to put a put a review here.
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