Password
Requires I change password every login. Nightmare.
Worst app ever
This does nothing as it should, never loads, constantly gives error messages. I’d give negative stars if I could.
Chat bot
The Chatbot is worthless every time you try to login and post questions. It blanks out.
Major bug
Couldn’t log on , no way to type code
Terrible!!
Way too much security can’t logon put me in a loop the poor application!! Took me an hour just to create an account ridiculous
App crashing on login
App crashing on login and can’t get into the app
Unable to login
App crashes when I try logging in. Have tried uninstalling and reinstalling and restarting phone.
Most features do not work. Purposely hard to use.
HSA link does not load the webpage. Doctor finder isn’t usable. Plan usage is hidden and should be on main dashboard. Rewards program SUCKS.
Terrible Experience
Where to start…the app logs you out if you switch to a different app while using it. Need to look something up while trying to understand your benefits? Sorry, have to log back in and start from scratch again.
Also, the biometric login “expires” after a certain amount of time, and you have to log in with your username and password. The biometric login is MORE SECURE AND CONVENIENT. You are making the app LESS SECURE AND INCONVENIENT by requiring this. Literally no other app I use has the biometrics expiring.
You can check the formulary, but you need a medical degree to understand the categories. How much is a medication going to cost based on tier? Doesn’t say. Need to find out? The chat is useless. You need to send a message. Did anyone receive the message? Hard to say because there’s no type of confirmation.
Overall a terrible experience for anything remotely useful. Looks nice but with absolute garbage utility.
Also, the biometric login “expires” after a certain amount of time, and you have to log in with your username and password. The biometric login is MORE SECURE AND CONVENIENT. You are making the app LESS SECURE AND INCONVENIENT by requiring this. Literally no other app I use has the biometrics expiring.
You can check the formulary, but you need a medical degree to understand the categories. How much is a medication going to cost based on tier? Doesn’t say. Need to find out? The chat is useless. You need to send a message. Did anyone receive the message? Hard to say because there’s no type of confirmation.
Overall a terrible experience for anything remotely useful. Looks nice but with absolute garbage utility.
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Not worth the storage space on my phone
Awful app. Chat is a joke. Just call in and suffer the language barrier and comprehension disconnect, you’ll be just as furious either way but at least a call isn’t taking up storage on my iCloud.
Has never worked
I have used the online portal many times… but over 3 years trying to get the iPhone app to work. Nothing. Reinstall every time. Nothing. Just the “we are having difficulty try again”
Cannot view claim details
Version 1.88
Medicare part G
Excellent option and allows freedom to see any provider anywhere!
Claims not opening
When I click on individual claims to try to see more details, they are not opening anymore.
Why have the app if it doesnt work
I’m able to login. Every time I try to change a setting, it says oops something went wrong. Why have the app if nothing works?
Can never see HSA
This is the most disappointing app i’ve ever used. Always crashing trying to open different segments and no one can get into their HSA section.
Problem with email
It receiving emails from Highmark
Resetting password
Alysa was fabulous. Very quick helping me solve my problem and made me feel comfortable.
Needs improvement
Hard to find what you need. When you do no real answers they don’t provide.
Unusable
Tells me the app is unavailable immediately after log in, the website is just as bad
