SBC Not Available
I was trying to confirm RX coats under my plan after paying a relatively high price for a generic refill. The BCBS card does not provide any information on RX so I went in search of more detail. After searching through the website, documents, pharmacy tab(which linked me to the PBM and after logging in immediately ended the link for “timing out” - 3 minutes NOT the 15 minutes indicated on the message), I finally reverted to the booklet BCBS sent to me following my enrollment. No SBC there either! As someone who spent their career managing benefits I know the value of this document in helping a member understand basic coverage. BCBS why is this document so hard to find???
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Response from developer
We are sorry to hear you are having difficulty to find your benefit details. We are working continuously to make information easier to locate on our app. You can find the benefit booklet using the navigation Support->Document Center->All Documents->Benefit Booklet. You can also find your Pharmacy benefits on Benefits->Prescription page. Alternatively, you can use the chat feature to find information. Thank you.
Worst App.Website.provider.
I have had Highmark for over two years never once. Have I ever been able to reach a human being on the phone open this app or use their website. Every time I try to use the website or the app it crashes I have tried over 200 logged (that I keep in a Notes file) different times of day different times of year different times of the week, every time it tells me that there’s an issue that they’re “working on”, plot twist, they’re not.
If you have an option for any, literally any other healthcare provider go for that. If I could give zero stars I would for both their professionalism and for a multi million dollar company invest in a better website and infrastructure.
If you have an option for any, literally any other healthcare provider go for that. If I could give zero stars I would for both their professionalism and for a multi million dollar company invest in a better website and infrastructure.
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App Is Horrid
Just horrible. Rating is half-star. Useless app.
Thrilled
Thrilled I close High Mark BCBS. Best decision ever!!!
So slow
This app is horrible. I wish we weren’t forced to use it. Can never see any information because none of it will ever load!! Can’t wait for open enrollment to change to another provider that doesn’t force a useless app.
Ridiculous sure experience
I’ve bet. Trying for 2 days to log in for the first time. The app takes you to the website, it doesn’t recognize your credentials then locks you out. To reset your password it wants your membership info which you need the card for and then you have to use a portion of the membership number instead of the whole thing. Then it accepts the old password as a reset, then takes you to the login where it tells you your locked out again. I give up.
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Response from developer
We sincerely apologize for the troubles you've had registering on the app. This is definitely not the experience we want for our Users. We'd be happy to take a look into this for you, please contact us at the number on the back of your ID card.
LynnClaire
Excellent benefits and coverage
Accessing app
The app is terrible! Every topic that I choose just comes up with a page that says oops something went wrong! What use is this?
Awful experience
The AI chatbot is useless. I can’t just ask my question, I have to select the category that I need help with. I don’t work in insurance and I don’t know. Get transferred to a live agent. Yesterday ai was told my account is handled by someone else, chat disconnected . Today I had a very unresponsive agent . Many minutes of dead air.
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Must be hiring crackheads to give this app 5 stars
I can’t even enter my Member ID. The field will literally not allow any characters to be entered whatsoever. Anyone giving the app five star has to be a bot or a crackhead. If you’re reading this and gave the app anything more than a star, please find the nearest building at least several stories high to ensure you can reach terminal velocity. You know what to do after. The developers can do the same to be honest.
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app to small
not a big fan of apps that you cannot really see. It makes no sense to not have a full screen app so I’m gonna delete the app because I can’t stand this type of app.
Error messages
Trying to submit a message and continually get an error message
Something went wrong
There was an issue, please try again
Something went wrong
There was an issue, please try again
HighMark, pays for nothing
They constantly just keep telling me that everything’s out of pocket nothing has gone towards my deductible. Nobody on the app can help me. It’s ridiculous. They just take my money once a month. That’s fine, but I don’t get any answers there and nothing in the past nine months has anything been paid for by Highmark and there’s no place to put a put a review here.
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Not Super User Friendly
I wish I could more easily process claims for family members, see status, find my inbox/email history, etc. I can never get to my email box.
App sucks
Jesus Christ, this app is the worst
Password
Requires I change password every login. Nightmare.
Worst app ever
This does nothing as it should, never loads, constantly gives error messages. I’d give negative stars if I could.
Chat bot
The Chatbot is worthless every time you try to login and post questions. It blanks out.
Major bug
Couldn’t log on , no way to type code
Terrible!!
Way too much security can’t logon put me in a loop the poor application!! Took me an hour just to create an account ridiculous
