Crippled App
I'm ok with the plain UI and the somewhat less fluent authorization and verification process, but the fact that several crucial links under a major category didn't work, really frustrated me. I'm on a newer iPhone with updated OS so it can't be the issue you'd think. Also, the pw reset experience was some of the worst because after you've done all that, you were greeted with a server error message using the new login. Has the dev team done any testing on all the major platforms and devices? I can't imaging anyone or any internal department had the need to rush this app out without quality control like Boeing on the 737s.
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Doesn’t work
I downloaded this app as part of my company’s health plan and when I try to log in it just says “you’re using the wrong app”. So I downloaded highmarks other app and it said to use the website. So I logged into the website and it says they’re working on improving the experience and it’s not available. So far, severely underwhelmed with highmarks user experience across the board. I just need to check an EOB and I guess aside from calling, they give their members no options.
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Worst app
This app is terrible if you can even get it to work and login. 6-7/10 times there’s an error message and won’t even log in. It won’t allow download of EOB which is required for submission sometimes. Sessions time out in the middle of activity. Dealing with the app is as difficult and not user friendly as being a Highmark customer.
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Would think world class customer service means more
Told to come to app to solve my problem. This app is a problem. Have to sign in every other page, have to deal with your automated payments being stopped and not setting up over the phone. I can't believe this is the new standard of "world class" customer service
Won’t open
I haven’t been able to open this app for months. Every time I try, I get the “Oops, something went wrong” message. This is obviously not very helpful considering I really need to use this app to find a doctor. It wasn’t as urgent months ago but it is becoming urgent. Can’t even view my insurance card offline anymore. They definitely have streamlined the process to accept my premium payments though. Surprise, surprise.
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