Crippled App
I'm ok with the plain UI and the somewhat less fluent authorization and verification process, but the fact that several crucial links under a major category didn't work, really frustrated me. I'm on a newer iPhone with updated OS so it can't be the issue you'd think. Also, the pw reset experience was some of the worst because after you've done all that, you were greeted with a server error message using the new login. Has the dev team done any testing on all the major platforms and devices? I can't imaging anyone or any internal department had the need to rush this app out without quality control like Boeing on the 737s.
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Doesn’t work
I downloaded this app as part of my company’s health plan and when I try to log in it just says “you’re using the wrong app”. So I downloaded highmarks other app and it said to use the website. So I logged into the website and it says they’re working on improving the experience and it’s not available. So far, severely underwhelmed with highmarks user experience across the board. I just need to check an EOB and I guess aside from calling, they give their members no options.
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Worst app
This app is terrible if you can even get it to work and login. 6-7/10 times there’s an error message and won’t even log in. It won’t allow download of EOB which is required for submission sometimes. Sessions time out in the middle of activity. Dealing with the app is as difficult and not user friendly as being a Highmark customer.
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Would think world class customer service means more
Told to come to app to solve my problem. This app is a problem. Have to sign in every other page, have to deal with your automated payments being stopped and not setting up over the phone. I can't believe this is the new standard of "world class" customer service
Won’t open
I haven’t been able to open this app for months. Every time I try, I get the “Oops, something went wrong” message. This is obviously not very helpful considering I really need to use this app to find a doctor. It wasn’t as urgent months ago but it is becoming urgent. Can’t even view my insurance card offline anymore. They definitely have streamlined the process to accept my premium payments though. Surprise, surprise.
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App is difficult to use
The app is absolutely frustrating. Trying to find care is very difficult. It’s very unclear what is covered and who is covered or facilities that are covered. With how much money they take from us each month they could develop a descent app. Calling customer service is a nightmare. No one knows how to help and refer you back to the useless app.
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TERRIBLE App!!!
This app is THE WORST!!! Your other app designated for your HSA accounts was garbage so your reps told me to use this Highmark app instead. It is equally as bad. I just reset my password online and now when logging into the app, it’s requiring me to change my password before logging in. I just did that online!!! In addition, the button to manage my HSA account and see the transaction details, etc. only works about 30% of the time. The rest of the time, it’s a dead link and the app does nothing. This is NOT helpful to your patients when they need to access their funds. Oh and you say ‘you can just reimburse yourself for eligible expenses’. About that, I set up direct deposit, initiated a funds transfer to my bank and you’re mailing me a check. Do better!
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HORRIBLE
This app consistently locks me out of my account, and tells me my passwords are wrong when I just had to go in and reset my password because it said that my password was incorrect. I’ve reset my password at least 6 times in the 4 months I’ve had this app.
I HATE THIS APP! It’s not user friendly what so ever and it’s more of an inconvenience, but I have to use it so I can see what places are in network and check my balances. I would give negative stars if I could.
I HATE THIS APP! It’s not user friendly what so ever and it’s more of an inconvenience, but I have to use it so I can see what places are in network and check my balances. I would give negative stars if I could.
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Cannot log OUT
After an app update today, I can still log in ok but the log out function doesn’t work. Contacted customer support via app link to form, but noting here to raise attention.
Needs work. Constantly signs you out
This app, and the related website bit have the same fatal flaw that make them nearly unusable. Sorting through to find a medical professional is not a quick process in general and this app constantly signs you out while you try to compare providers. Don’t even try to check an address in maps or click on any notifications. Again, instantly signed out. Every time I try this app or the website I end up with no doc appointment and frustrated because I eventually lose patience with having to sign in every 2 minutes and give up. I’m sure I have some “concierge” or something I could call but I absolutely HATE making phone calls. Like, pretty much phobia level so a working app or even the website properly working would be nice. 😑
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Useless
I started using the “find care” feature to look up local dermatologists and because the amazingly counterintuitive user experience I now need to find a blood pressure specialist. Outrageously frustrating experience. Congrats Highmark, if you wanted to cause me fatigue, frustration and defeat, you nailed it.
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Broken app
I only have this app because my work uses them for insurance. This app is not very user friendly. You have to login to the app every time and then login again to search for providers. More times than not, an error pops up and I can’t use the app.
Not as good as Cigna App
Find a doctor, misspelled my password 3 times, which is a hassle itself just to find a doctor or
Facility. Now I’m locked out, of app and online..
Facility. Now I’m locked out, of app and online..
So annoying
Makes you login initially using Face ID (which is fine) but then have to manually enter password when looking up covered doctors???? Then repeatedly crashes so you have to essentially put your password in after every dr you click. Hate it.
Still not working
Update 5/20:
I got a developer response today asking for more info today. There were no suggestions though.
Today—before I got their message—I messed with it one more time and I think I’ve found the problem. It doesn’t seem to allow you to use the Face ID or auto fill. It will let me enter the password manually or copy/paste it from my saved passwords. I’ve only tried it a few times so far so we shall see. Either way it’s still not working as it should.
Old review:
I’ve complained and no one listens. The app no longer lets you login unless you change your password every single time and now the actual website is doing it. The facial recognition stopped working way before that. Very unprofessional.
I got a developer response today asking for more info today. There were no suggestions though.
Today—before I got their message—I messed with it one more time and I think I’ve found the problem. It doesn’t seem to allow you to use the Face ID or auto fill. It will let me enter the password manually or copy/paste it from my saved passwords. I’ve only tried it a few times so far so we shall see. Either way it’s still not working as it should.
Old review:
I’ve complained and no one listens. The app no longer lets you login unless you change your password every single time and now the actual website is doing it. The facial recognition stopped working way before that. Very unprofessional.
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Response from developer
Hello, we are very sorry you are experiencing difficulties. If you can please provide more information to highmarkplanITsupport@highmark.com such as your username and any errors you are seeing, we will work to get your issues fixed!
PASS
This app is a loser. It makes you log back j several times. After every single provider search actually. When you click on a provider and try to go back out to check others, the app crashes completely. It does give any ratings; I have to Google to see what is said about the doctors listed. If I could give this app zero stars, I would. It is literally the worst I have ever used.
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Apple wallet support
It will be useful if I can add the Insurance card in apple wallet.
What a peace of garbage
This app doesn’t do anything. Nothing works and all I keep getting are either error messages or I need to log in. And when I click on login it takes me to welcome to the Sapphire365 Demo. Lol. And we pay money to this company. Hopefully they acutely have real doctors in their network!!
Frustrating
This app is ridiculous and so is the website. It tells you to search for doctors or specialists in your area and makes you enter your password multiple times or takes you out of the website to ??? Limbo. I can’t get into my phone app at all. I use my UN and PW and I get an error message that tells me I only have 3 tries. I go to the forgot password to use my ID card information and I get the same message. I have called and WAITED to get no help at all.
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Response from developer
Hello, we are sorry you are experiencing difficulties using our App. Are you able to provide us more information to highmarkplanITsupport@highmark.com, such as your username and screenshots of the error you are seeing. We can work together to get you up and running.
Unless
Won’t even let me log in even after changing my password multiple times !!
