Paying on the app doesn’t work
I’ve tried several different times over the years to try and pay through the app. I’ve been told to pay through the online version and not the app.
Can the app just be fixed so the end user doesn’t have to try to remember your password and log in through the website?
Can the app just be fixed so the end user doesn’t have to try to remember your password and log in through the website?
Buggy Program
Only 1 star due to the fact when tabs are clicked, the app totally shuts down. Can’t even look up any type of medication without it crashing.
Evil UnitedHealthcare offshoot
While the employees are inept and unhelpful, this review applies to the trash app and website that are constantly malfunctioning. Not a single human at the company cares to help and the tech that should save us from their minions doesn’t ever work. I am SHOCKED I actually miss CVS as my PBM.
Dropping left and right
Every time I click a link, the app drops me back to the sign in page. Very frustrating to not be able to get anywhere
Needs work on iPhone
I updated this app on my iPhone 17 Pro and it's very buggy. The screen for online chatting with help is partially obscured by app banners and references to other parts of the app. You can't see what the responses are, and it won't scroll past the obstructing banners.
I haven't updated it yet on iPad, because it's so awful on iPhone. Please fix it for iPhone! If the chat is going to ask for specific information, you need to be able to see their speech balloon! Extremely frustrating! All I needed to do was remove one refill from my upcoming order. It took over an hour! 😡
I haven't updated it yet on iPad, because it's so awful on iPhone. Please fix it for iPhone! If the chat is going to ask for specific information, you need to be able to see their speech balloon! Extremely frustrating! All I needed to do was remove one refill from my upcoming order. It took over an hour! 😡
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Unusable.
The app just closes if you search for a medication, or try to look at your account. No warning, just closes.
Pharmacy?.. I wish.
Need medication? Need it now? Look anywhere else! Optum is an awful company that doesn’t care about its patients. They provide less than minimal services that somehow land even lower than you already expect them to. Their CS chat is a bad joke. Their phone system for CS is even worse, yet they force you to call instead of chatting.. just so you can fight to understand the person you get to answer (and vice versa), rather than just sending details back and forth via text format so that it’s much more efficient and eliminates translation errors for both parties. I’m on MONTH 2 of waiting on them to fill 2x medications… I’ve spent hours on the phone and chat, yet I’m still stuck without medication due to their over abundance of incompetence.
So, I guess I’ll start taking my chances with finding medication on the streets. If it’s laced and I pass, I’ll leave instructions to include “thanks to OptumRx” on my headstone.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
So, I guess I’ll start taking my chances with finding medication on the streets. If it’s laced and I pass, I’ll leave instructions to include “thanks to OptumRx” on my headstone.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
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Jimmy Ray
Easy to use
Pharmacy?.. I wish.
Need medication? Need it now? Look anywhere else! Optum is an awful company that doesn’t care about its patients. They provide less than minimal services that somehow land even lower than you already expect them to. Their CS chat is a bad joke. Their phone system for CS is even worse, yet they force you to call instead of chatting.. just so you can fight to understand the person you get to answer (and vice versa), rather than just sending details back and forth via text format so that it’s much more efficient and eliminates translation errors for both parties. I’m going on 3+ weeks waiting on them to fill 2x medications… I’ve spent hours in the phone and chat in those 3x weeks, yet I’m still stuck without medication due to their over abundance of incompetence.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
Big flaw worth mentioning, aside from the monthly experience I’ve listed above:
They use the most generic of generic brands of medications. Like. Some high school kid was handed a low quality generic medication and then was told to duplicate it with no prior chemistry experience… that’s how bad the generic suppliers that Optum uses are.
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United Healthcare
The app works great. The company is a criminal POS.
Good
Never run out!!!!
Upset
The app did not allow me to add my copay savings card without chatting with an agent. By that time, the rx had already been processed after being transferred. They would not allow the savings card to be retroactively applied, causing me to lose out on over $100!!!
Face ID still requires manual sign-in
So even when you have Face ID enabled, you’re still asked to sign in manually regularly. Beyond infuriating.
I wish there were zero stars
I had the absolute worst experience with OptumRx. Avoid this pharmacy at all cost. They will try to avoid filling your prescription. I am an MD and even with my medical knowledge I was appalled at how unscrupulous there were.
Poor customer service
This company will waste your time & not resolve issues to fill your prescription. Have a long AI menu before you get a live person. The CS person has no idea why you called, even though they asked you to, & won’t ship your prescription until they talk with you? After hours trying to get your meds shipped you’re still dealing with a quagmire. Avoid this pharmacy if at all possible. Their rating is probably much lower than the one shown. If the CS person thinks you’ll give them a negative survey, they put you on hold indefinitely so you can’t complete the survey.
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You will be inundated with useless text messages, calls, and emails
This app is incredibly frustrating and frankly dangerous. The only communication options are either
1- be inundated with useless text messages, phone calls and emails or
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).
1- be inundated with useless text messages, phone calls and emails or
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).
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The app keeps crashing
The app is now closing every time I go to the Account section. Not super helpful!
OptumRx is my 13th reason
They keep canceling my prescriptions and when I try to call I have to go through layers of different people who keep redirecting me to someone else. What’s even the point of being on meds if Optum just increases my anxiety and frustration every time I try to use it??
Used to be a good app…
I can no longer see my claims history and really, without that it’s useless…
Chat screen is broken!
6/18/26 trying to “chat”. When clicking on “type your message”, the prompt disappears. -apparently behind the keyboard. After experimenting, it seems you can still type, but you can’t see the field you’re typing into. When you click on the check mark, it appears. After sending a comment, it does not allow typing another comment! Then the “Send” arrow skips around on the screen. Did anyone actually check this app on an iPhone 17? Unbelievable! Was this written by elementary school interns?
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!
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