Terrible
I try to schedule an appointment. They get the schedule set and they send me the wrong address so I try to do it on the phone I get connected. I hear nothing. Last minute we get to speak, the call disconnects us both with no way of calling back. I want the money I put down on that back you greedy pigs
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Can’t open
After the update 3 days ago , it’s worse than before - can view anything and no dashboard?? Fix again !!!! I use this a lot !!!!
Hell yeah
It does what it needs to do
Recent update made the app worse
The most recent update took out an essential feature: the notification section to see which claims were recently processed. Now it’s impossible to know which claims were just processed, as sometimes claims take months to go through. Leave it to Horizon to take out a basic feature that gave users an easy way to view their recently processed claims.
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Ability to Save EOB Removed
I guess Horizon decided it was a little too convenient that you could save your Explanation of Benefits right from the app. So they removed the feature. How lovely.
