Hell yeah
It does what it needs to do
Recent update made the app worse
The most recent update took out an essential feature: the notification section to see which claims were recently processed. Now it’s impossible to know which claims were just processed, as sometimes claims take months to go through. Leave it to Horizon to take out a basic feature that gave users an easy way to view their recently processed claims.
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Ability to Save EOB Removed
I guess Horizon decided it was a little too convenient that you could save your Explanation of Benefits right from the app. So they removed the feature. How lovely.
Hard to find out of network provider in my claim
Would love to flag out of network HCPs so I’m not overpaying
Support
Ken and everyone who assisted me when I had to set up a new plan when my husband went on Social Security has been fantastic. Getting the payment moved to the new account when the incorrect payment was taken by automatic withdrawal fir my cancelled plan and to remove my email so I could use it with my new policy was so easy once I explained my needs. I really appreciate the call backs during each step of the process as I am very ill with a chest cold at the worse time possible. Thank you very much.
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