Never lets you sign in
When you put in your log in info it just says successfully signed you out. Chat is only way to get help. When you speak with a person they always nicely tell you that you can also use the website, but when you tell them the website issues and why you can't do that, it's obviously not their department/responsibility to fix the app and website so doesn't seem like the tech issues get ever resolved. The people who chat/take your call are the only thing functioning and they do a great job.
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App stuck in a loop
After my visit I need to reach back out for a follow up because my prescription wasn’t sent through. However, the app claims I need to update to the latest version when I try to open it. But when I go to the Apple Store, I do have the latest version. So…I’m stuck. No way to contact the doctor. (Don’t even know their name!) and no way to talk to anyone about fixing my prescription. A nightmare.
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Loop between update app and open app. Not good
Loop between update app and open app. Not good
Stuck in loop "New app version available"
When the app launches, it shows a mandatory update dialogue. When you press that button, it takes you to the App Store, where you see that you in fact have the latest version installed. So there is no way to launch this app anymore. I uninstalled and reinstalled, but that did not fix the issue.
Not easy to update
Not easy to update
When unexpected
Thank you so much
Terrible
I try to schedule an appointment. They get the schedule set and they send me the wrong address so I try to do it on the phone I get connected. I hear nothing. Last minute we get to speak, the call disconnects us both with no way of calling back. I want the money I put down on that back you greedy pigs
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Can’t open
After the update 3 days ago , it’s worse than before - can view anything and no dashboard?? Fix again !!!! I use this a lot !!!!
Hell yeah
It does what it needs to do
Recent update made the app worse
The most recent update took out an essential feature: the notification section to see which claims were recently processed. Now it’s impossible to know which claims were just processed, as sometimes claims take months to go through. Leave it to Horizon to take out a basic feature that gave users an easy way to view their recently processed claims.
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Ability to Save EOB Removed
I guess Horizon decided it was a little too convenient that you could save your Explanation of Benefits right from the app. So they removed the feature. How lovely.
Hard to find out of network provider in my claim
Would love to flag out of network HCPs so I’m not overpaying
Support
Ken and everyone who assisted me when I had to set up a new plan when my husband went on Social Security has been fantastic. Getting the payment moved to the new account when the incorrect payment was taken by automatic withdrawal fir my cancelled plan and to remove my email so I could use it with my new policy was so easy once I explained my needs. I really appreciate the call backs during each step of the process as I am very ill with a chest cold at the worse time possible. Thank you very much.
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Terrible app, huge time waster
Attempting to search for a provider on this app is an exercise in extreme frustration. Backtracking from the detail section on any provider often results in being booted completely from a search, requiring a brand new search to be run, taking one then to the beginning of a provider list anew... again, and again. In 20 minutes I've gotten almost nowhere. Unbelievable that the people at Horizon allowed this app to be published as is.
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Salud
Excelente
Pay method
I like if can pay with PayPal o Apple Pay
Never works
Every.single.time. I have to use the app, it sends me on a wild goose chase to “verify this and that” only to tell me to call customer service. And don’t even bother selecting “remember me” to save your account info. It NEVER remembers.
Help
I’m getting a message about MFA when I sign in no option to set up MFA. Just the message cannot use app no option to use App
I love it
The best health insurance ❤️
Seguro
Muy. Buena. Covertura. Exelente. Atencion. Recomendado
